david
28b02db2ea
git-svn-id: https://192.168.0.254/svn/Proyectos.Incam_SGD/tags/3.7.0.2_original@1 eb19766c-00d9-a042-a3a0-45cb8ec72764
44 lines
2.1 KiB
Plaintext
44 lines
2.1 KiB
Plaintext
<h2>{i18n}Support and System Information{/i18n}</h2>
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{capture assign=kt_tracker_location}<a href="http://support.knowledgetree.com/">{i18n arg_appname="$appname"}#appname# Issue Tracker{/i18n}</a>{/capture}
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<p class="descriptiveText">{i18n arg_tracker=$kt_tracker_location}Visit the #tracker#
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first if you believe you have found a bug. Always check for known issues relating
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to the version you are using — we may already have found the problem you're referring to,
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and may have fixed it in a newer version. {/i18n}</p>
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<p class="descriptiveText">
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{i18n arg_appname="$appname"} The following download action allows you to download a zip archive of information that may assist the #appname# team to diagnose problems on your system. This archive contains:{/i18n}
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<br>*
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{i18n}PHP Information{/i18n}
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<br>*
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{i18n arg_appname="$appname"} Log Files (#appname#, Apache, Mysql){/i18n}
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<br>*
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{i18n arg_appname="$appname"} #appname# System Settings{/i18n}
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<br>*
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{i18n arg_appname="$appname"} #appname# Version Files{/i18n}
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<br>*
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{i18n arg_appname="$appname"} #appname# Database Schema (the structure of the database only){/i18n}
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<br>*
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{i18n arg_appname="$appname"} #appname# Database Counters Report{/i18n}
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<br>*
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{i18n arg_appname="$appname"} #appname# Database Storage Engine Report{/i18n}
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<br>*
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{i18n}System Information (Disk Usage, Process List, if easily detectable){/i18n}
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<br>*
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{i18n}MD5 Checksum of files (used to ensure files have not been tampered with){/i18n}
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</p>
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<p><a href="{addQS}action=actualInfo&fDownload=1{/addQS}"
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class="ktInline ktAction ktDownload" title="Download Support Information">{i18n}Download Support information{/i18n}</a>
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<a href="{addQS}action=actualInfo&fDownload=1{/addQS}">{i18n}Download Support information{/i18n}</a> </p>
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<p class="descriptiveText">{i18n}If you feel that the information presents to much
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specific information about your system (e.g. you feel that it would be a security
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risk to reveal aspects of it), please do sanitise the information, or ask us
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if you can mail it directly to the developer who is dealing with your issue.{/i18n}</p>
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