| Reservation and cancelation policy

#### Reservation and cancelation communication:

- If departure day is sooner than previously programmed under reservation, the client will pay the stayed days but the reservation fee will not be refunded.
  (legal reference ”decreto 50/1989 de 5 de Julio sobre ordenación y clasificación de establecimientos hoteleros en Cantabria. Art. 36.”) The cancelation of a reservation has a cost of:

- 5% of the reservation fee when the cancelation is effective more than 30 days before the reservation date.
- 50% of the reservation fee when the cancelation is effective less than 30 days and more than 7 days before the reservation date.
- 100% of the reservation fee when the cancelation is effective less than 7 days before the reservation date.

- Reservations must be done more than 24 hours before the stay. For reservations on the same day of the arrival you must contact LA VILLA DE PALACIOS by phone.
- Modification of reservations will always be determined by room availability on the modification time.
- First day arrival timetable is from 13,30h to 20,00h. Guests should phone if their first day arrival is going to be after 20,00h. If the agreed arrival time is surpassed and there are no news of the arriving guests, it will be assumed that the reserve has been cancelled.
- Fee refunds will be done in the time and way agreed between the customer and the hotel management.