herramientas de soporte convertidos en recursos

2026-10-10 18:21:06 +02:00 · 2026-10-10 18:21:06 +02:00 · 8c5b7b4df0
commit 8c5b7b4df0
parent a0b88f1364
73 changed files with 736 additions and 709 deletions
--- a/apps/server/src/identity.test.ts
+++ b/apps/server/src/identity.test.ts
@ -106,8 +106,6 @@ test("HTTP y MariaDB: configuración única, usuarios, sesiones y protección de
    await database.query("DELETE FROM telework_authorizations");
    await database.query("DELETE FROM asset_support_revisions");
    await database.query("DELETE FROM asset_support");
-    await database.query("DELETE FROM support_tools WHERE builtin=0");
-    await database.query("UPDATE support_tools SET active=1 WHERE builtin=1");
    await database.query("DELETE FROM work_profile_revisions");
    await database.query("DELETE FROM work_profiles");
    await database.query("DELETE FROM workstation_assets");
@ -926,7 +924,12 @@ test("HTTP y MariaDB: configuración única, usuarios, sesiones y protección de
      secondCompany.id,
      database
    );
-    await verifySupport((...args) => operator.request(...args), customer.id, secondCompany.id);
+    await verifySupport(
+      (...args) => operator.request(...args),
+      customer.id,
+      secondCompany.id,
+      database
+    );
    await verifyInterventionTemplates(
      (...args) => operator.request(...args),
      customer.id,
--- a/apps/server/src/infrastructure/http/identity-runtime.ts
+++ b/apps/server/src/infrastructure/http/identity-runtime.ts
@ -24,8 +24,8 @@ export async function createIdentityRuntime(
    identity.authenticate,
    options.legacyResourceFixtures === true && environment.NODE_ENV === "test"
  );
-  const assets = await createAssetModule(database, identity.authenticate);
  const resources = await createResourceModule(database, identity.authenticate);
+  const assets = await createAssetModule(database, identity.authenticate);
  const mail = await companies.initializeMail(assets.services.inventory);
  const profiles = await companies.initializeProfiles(
    assets.services.inventory,
--- a/apps/server/src/resources.integration.ts
+++ b/apps/server/src/resources.integration.ts
@ -58,8 +58,8 @@ export async function verifyResources(

  const initial = await read(global);

-  assert.equal(initial.items.length, 26);
-  assert.equal(initial.items.filter((item) => item.values.kind === "template").length, 6);
+  assert.equal(initial.items.length, 27);
+  assert.equal(initial.items.filter((item) => item.values.kind === "template").length, 7);
  assert.ok(initial.items.every((item) => item.builtin && item.id[14] === "7"));
  assert.ok(
    initial.items.every((item) =>
--- a/apps/server/src/support-resource-migration.integration.ts
+++ b/apps/server/src/support-resource-migration.integration.ts
@ -0,0 +1,149 @@
+import assert from "node:assert/strict";
+import { randomUUID } from "node:crypto";
+
+import type { Sequelize } from "sequelize";
+import { DataTypes, QueryTypes } from "sequelize";
+
+import { migrateSupport } from "../../../modules/assets/src/api/infrastructure/persistence/support-migration";
+import { migrateSupportResources } from "../../../modules/resources/src/api/infrastructure/persistence/migrate-support-resources";
+
+/** Comprueba la transferencia real de una conexión con cambios históricos de herramienta. */
+export async function verifySupportResourceMigration(
+  database: Sequelize,
+  companyId: string,
+  assetId: string
+) {
+  assert.equal(database.getDatabaseName(), "metis_desk_test");
+  const query = database.getQueryInterface();
+
+  await query.createTable("support_tools", {
+    id: { type: DataTypes.UUID, primaryKey: true },
+    name: { type: DataTypes.STRING(100), allowNull: false },
+    active: { type: DataTypes.BOOLEAN, allowNull: false },
+  });
+  const first = randomUUID();
+  const last = randomUUID();
+
+  for (const [id, name, active] of [
+    [first, "Migración asistencia A", true],
+    [last, "Migración asistencia B", false],
+  ] as const) {
+    if (id === last) {
+      continue;
+    }
+    await database.query("INSERT INTO support_tools (id,name,active) VALUES (:id,:name,:active)", {
+      replacements: { id, name, active },
+    });
+  }
+  for (const table of ["asset_support", "asset_support_revisions"]) {
+    const constraints = await database.query<{ name: string }>(
+      "SELECT CONSTRAINT_NAME AS name FROM information_schema.KEY_COLUMN_USAGE WHERE TABLE_SCHEMA=DATABASE() AND TABLE_NAME=:table AND COLUMN_NAME='resourceId' AND REFERENCED_TABLE_NAME IS NOT NULL",
+      { replacements: { table }, type: QueryTypes.SELECT }
+    );
+
+    for (const constraint of constraints) {
+      await query.removeConstraint(table, constraint.name);
+    }
+    await database.query(`ALTER TABLE ${table} CHANGE resourceId toolId CHAR(36) NOT NULL`);
+  }
+  const actors = await database.query<{ id: string }>(
+    "SELECT id FROM users ORDER BY isInitialAdmin DESC,id LIMIT 1",
+    { type: QueryTypes.SELECT }
+  );
+  const actorId = actors[0]?.id;
+
+  assert.ok(actorId);
+  const connectionId = randomUUID();
+  const revisions = [randomUUID(), randomUUID()];
+
+  await database.query(
+    "INSERT INTO asset_support (id,companyId,assetId,toolId,destination,requiresVpn,preferred,state,notes,preferredKey) VALUES (:id,:companyId,:assetId,:toolId,'destino conservado',1,0,'available','notas conservadas',NULL)",
+    { replacements: { id: connectionId, companyId, assetId, toolId: last } }
+  );
+  for (const [position, toolId] of [first, last].entries()) {
+    await database.query(
+      "INSERT INTO asset_support_revisions (id,connectionId,actorId,toolId,destination,requiresVpn,preferred,state,notes,recordedAt,position) VALUES (:id,:connectionId,:actorId,:toolId,'destino conservado',1,0,'available','notas conservadas',:recordedAt,:position)",
+      {
+        replacements: {
+          id: revisions[position],
+          connectionId,
+          actorId,
+          toolId,
+          recordedAt: `2026-10-10T10:0${position}:00.000Z`,
+          position,
+        },
+      }
+    );
+  }
+  await assert.rejects(() => migrateSupportResources(database), /sin recurso migrado/);
+  await database.query(
+    "INSERT INTO support_tools (id,name,active) VALUES (:id,'Migración asistencia B',0)",
+    { replacements: { id: last } }
+  );
+  await migrateSupportResources(database);
+  await migrateSupport(database);
+  const current = await database.query<{
+    resourceId: string;
+    destination: string;
+    requiresVpn: number;
+    notes: string;
+  }>("SELECT resourceId,destination,requiresVpn,notes FROM asset_support WHERE id=:id", {
+    replacements: { id: connectionId },
+    type: QueryTypes.SELECT,
+  });
+  const history = await database.query<{
+    id: string;
+    resourceId: string;
+    actorId: string;
+    recordedAt: string;
+  }>(
+    "SELECT id,resourceId,actorId,recordedAt FROM asset_support_revisions WHERE connectionId=:id ORDER BY position",
+    { replacements: { id: connectionId }, type: QueryTypes.SELECT }
+  );
+
+  assert.deepEqual(
+    history.map((item) => item.id),
+    revisions
+  );
+  assert.ok(history.every((item) => item.actorId === actorId));
+  assert.equal(history[0]?.recordedAt, "2026-10-10T10:00:00.000Z");
+  assert.equal(current[0]?.resourceId, history[1]?.resourceId);
+  assert.equal(current[0]?.destination, "destino conservado");
+  assert.equal(current[0]?.notes, "notas conservadas");
+  assert.equal(current[0]?.requiresVpn, 1);
+  const names = await database.query<{ name: string; companyId: string; active: number }>(
+    "SELECT name,companyId,active FROM resources WHERE id IN (:ids)",
+    { replacements: { ids: history.map((item) => item.resourceId) }, type: QueryTypes.SELECT }
+  );
+
+  assert.ok(names.every((item) => item.companyId === companyId));
+  assert.equal(names.find((item) => item.name === "Migración asistencia B")?.active, 0);
+  const before = await database.query("SELECT id,resourceId FROM resource_revisions ORDER BY id", {
+    type: QueryTypes.SELECT,
+  });
+
+  await migrateSupportResources(database);
+  assert.deepEqual(
+    await database.query("SELECT id,resourceId FROM resource_revisions ORDER BY id", {
+      type: QueryTypes.SELECT,
+    }),
+    before
+  );
+  const tables = await database.query(
+    "SELECT TABLE_NAME FROM information_schema.TABLES WHERE TABLE_SCHEMA=DATABASE() AND TABLE_NAME IN ('support_tools','support_catalog_lock','support_tool_resource_migrations')",
+    { type: QueryTypes.SELECT }
+  );
+
+  assert.deepEqual(tables, []);
+  await assert.rejects(() =>
+    database.query("DELETE FROM resources WHERE id=:id", {
+      replacements: { id: current[0]?.resourceId },
+    })
+  );
+  await database.query("DELETE FROM asset_support_revisions WHERE connectionId=:id", {
+    replacements: { id: connectionId },
+  });
+  await database.query("DELETE FROM asset_support WHERE id=:id", {
+    replacements: { id: connectionId },
+  });
+}
--- a/apps/server/src/support.integration.ts
+++ b/apps/server/src/support.integration.ts
@ -5,31 +5,58 @@ import {
  InventoryResponseSchema,
  SupportListSchema,
  SupportResponseSchema,
-  SupportToolResponseSchema,
-  SupportToolsSchema,
 } from "@metis/assets/common";
+import {
+  CatalogResponseSchema,
+  ResourceResponseSchema,
+  SaveDefinitionResponseSchema,
+} from "@metis/resources/common";
+import type { Sequelize } from "sequelize";
 import { z } from "zod/v4";

+import { verifySupportResourceMigration } from "./support-resource-migration.integration";
+
 type Request = (path: string, body?: unknown, origin?: string, token?: string) => Promise<Response>;

-export async function verifySupport(request: Request, companyId: string, otherId: string) {
+export async function verifySupport(
+  request: Request,
+  companyId: string,
+  otherId: string,
+  database: Sequelize
+) {
  const host = InventoryResponseSchema.parse(
    await (await request(`/assets/${companyId}`)).json()
  ).assets.find((item) => item.values.status !== "retired");

  assert.ok(host);
-  const tools = SupportToolsSchema.parse(
-    await (await request("/asset-support/tools")).json()
-  ).tools;
-  const tool = tools.find((item) => item.name === "AnyDesk");
+  await verifySupportResourceMigration(database, companyId, host.id);
+  const catalog = CatalogResponseSchema.parse(
+    await (await request(`/resource-catalog/${companyId}`)).json()
+  );
+  const template = catalog.items.find((item) => item.builtinKey === "template:support");
+
+  assert.ok(template);
+  const tools = [];
+
+  for (const name of ["AnyDesk", "Supremo Control", "Escritorio remoto", "TeamViewer"]) {
+    const response = await request(`/resources/${companyId}`, {
+      values: { name, templateId: template.id, active: true, notes: "", characteristics: {} },
+    });
+
+    assert.equal(response.status, 201, await response.clone().text());
+    const resource = ResourceResponseSchema.parse(await response.json()).resource;
+
+    tools.push({ id: resource.id, name, active: true });
+  }
+  const tool = tools[0];

  assert.ok(tool);
-  for (const name of ["AnyDesk", "Supremo Control", "Escritorio remoto", "TeamViewer"]) {
-    assert.ok(tools.some((item) => item.name === name));
-  }
  const path = `/asset-support/${companyId}/${host.id}`;
+  const available = SupportListSchema.parse(await (await request(path)).json());
+
+  assert.ok(tools.every((tool) => available.tools.some((item) => item.id === tool.id)));
  const values = {
-    toolId: tool.id,
+    resourceId: tool.id,
    destination: "soporte-test",
    requiresVpn: false,
    preferred: true,
@ -61,7 +88,7 @@ export async function verifySupport(request: Request, companyId: string, otherId
  await error(path, { values }, 409, "PREFERRED_EXISTS");
  const secondValues = {
    ...values,
-    toolId: tools.find((item) => item.name === "Supremo Control")?.id,
+    resourceId: tools.find((item) => item.name === "Supremo Control")?.id,
    preferred: false,
  };
  const second = await request(path, { values: secondValues });
@ -100,39 +127,107 @@ export async function verifySupport(request: Request, companyId: string, otherId
  assert.equal((await request(`${path}?unknown=1`)).status, 400);
  assert.equal((await request(path, { values }, "http://evil.example")).status, 403);
  assert.equal((await request(path, { values }, undefined, "invalid-token")).status, 403);
-  const custom = await request("/asset-support/tools", {
-    values: { name: "RustDesk test", active: true },
+  const custom = await request(`/resources/${companyId}`, {
+    values: {
+      name: "RustDesk test",
+      templateId: template.id,
+      active: true,
+      notes: "",
+      characteristics: {},
+    },
  });

  assert.equal(custom.status, 201);
-  const customTool = SupportToolResponseSchema.parse(await custom.json()).tool;
+  const customTool = ResourceResponseSchema.parse(await custom.json()).resource;
+  const disabled = await request(`/resources/${companyId}/${customTool.id}/update`, {
+    values: { ...customTool.values, active: false },
+  });

-  await error(
-    "/asset-support/tools",
-    { values: { name: "rustdesk TEST", active: true } },
-    409,
-    "TOOL_EXISTS"
-  );
-  await error(
-    `/asset-support/tools/${tool.id}/update`,
-    { values: { name: "Renamed", active: true } },
-    409,
-    "BUILTIN_PROTECTED"
-  );
-  assert.equal(
-    (
-      await request(`/asset-support/tools/${customTool.id}/update`, {
-        values: { name: customTool.name, active: false },
-      })
-    ).status,
-    200
-  );
+  assert.equal(disabled.status, 200);
  await error(
    path,
-    { values: { ...values, toolId: customTool.id, preferred: false } },
+    { values: { ...values, resourceId: customTool.id, preferred: false } },
    409,
    "TOOL_UNAVAILABLE"
  );
+  const foreign = ResourceResponseSchema.parse(
+    await (
+      await request(`/resources/${otherId}`, {
+        values: {
+          name: "AnyDesk ajeno",
+          templateId: template.id,
+          active: true,
+          notes: "",
+          characteristics: {},
+        },
+      })
+    ).json()
+  ).resource;
+
+  await error(
+    path,
+    { values: { ...values, resourceId: foreign.id, preferred: false } },
+    409,
+    "TOOL_UNAVAILABLE"
+  );
+  const generalTemplate = catalog.items.find((item) => item.builtinKey === "template:application");
+
+  assert.ok(generalTemplate);
+  const application = ResourceResponseSchema.parse(
+    await (
+      await request(`/resources/${companyId}`, {
+        values: {
+          name: "Aplicación sin asistencia",
+          templateId: generalTemplate.id,
+          active: true,
+          notes: "",
+          characteristics: {},
+        },
+      })
+    ).json()
+  ).resource;
+
+  await error(
+    path,
+    { values: { ...values, resourceId: application.id, preferred: false } },
+    409,
+    "TOOL_UNAVAILABLE"
+  );
+  await assert.rejects(() =>
+    database.query("UPDATE asset_support SET resourceId=:resourceId WHERE id=:id", {
+      replacements: { resourceId: foreign.id, id: first.id },
+    })
+  );
+  const provider = catalog.items.find((item) => item.builtinKey === "field:provider");
+
+  assert.ok(provider);
+  const customTemplateResponse = await request(`/resource-catalog/${companyId}`, {
+    values: {
+      kind: "template",
+      name: "Asistencia propia",
+      description: "",
+      usage: "support",
+      fields: [{ fieldId: provider.id, required: false }],
+    },
+  });
+
+  assert.equal(customTemplateResponse.status, 201);
+  const customTemplate = SaveDefinitionResponseSchema.parse(await customTemplateResponse.json());
+  const customResourceResponse = await request(`/resources/${companyId}`, {
+    values: {
+      name: "RustDesk propio",
+      templateId: customTemplate.savedId,
+      active: true,
+      notes: "",
+      characteristics: {},
+    },
+  });
+
+  assert.equal(customResourceResponse.status, 201);
+  const customResource = ResourceResponseSchema.parse(await customResourceResponse.json()).resource;
+  const customList = SupportListSchema.parse(await (await request(path)).json());
+
+  assert.ok(customList.tools.some((item) => item.id === customResource.id));
  const listed = SupportListSchema.parse(await (await request(path)).json());

  assert.equal(listed.connections.length, 2);
--- a/docs/arquitectura/modelo-ddd-e-identificadores.md
+++ b/docs/arquitectura/modelo-ddd-e-identificadores.md
@ -100,7 +100,7 @@ ProcessTemplate y PersonProcess son AggregateRoot; sus revisiones y las tareas P

 ## Asistencia técnica remota

-SupportConnection delimita cada método de asistencia de un activo de una compañía. SupportValues encapsula la referencia UniqueID a herramienta y los valores de configuración; SupportConnectionRevision conserva las instantáneas con actor y fecha. SupportTool es la raíz del catálogo global y utiliza Name. Todas las raíces y revisiones nuevas tienen UUID v7. Consultar [Asistencia técnica remota](../asistencia-tecnica-remota.md).
+SupportConnection delimita cada método de asistencia de un activo de una compañía. SupportValues encapsula la referencia UniqueID al recurso de asistencia y los valores de configuración; SupportConnectionRevision conserva las instantáneas con actor y fecha. Las herramientas son agregados Resource de la compañía, creados desde una plantilla con uso Asistencia remota; no tienen un catálogo paralelo. Todas las raíces y revisiones nuevas tienen UUID v7. Consultar [Asistencia técnica remota](../asistencia-tecnica-remota.md).

 ## Tickets

--- a/docs/asistencia-tecnica-remota.md
+++ b/docs/asistencia-tecnica-remota.md
@ -1,34 +1,38 @@
 # Asistencia técnica remota

-Cada activo puede tener varios métodos para que un técnico le preste soporte. Se consultan y gestionan desde la ficha del activo, incluida la ficha lateral, y desde Entorno actual del perfil de usuario, para su dispositivo principal.
+Cada activo puede tener varios métodos para que un técnico le preste soporte. Se consultan y gestionan desde la ficha del activo, incluida la ficha lateral, y desde el entorno actual del perfil de usuario, para su dispositivo principal.

-## Datos y reglas
+## Herramientas como recursos

- Herramienta del catálogo global: AnyDesk, Supremo Control, Escritorio remoto y TeamViewer vienen de serie.
+El catálogo global de recursos incluye la plantilla de serie «Herramienta de asistencia remota», con los campos opcionales Proveedor, URL y Descripción. Sus recursos pertenecen a una compañía y se gestionan en Recursos, con el mismo formulario, características e historial que los demás recursos.
+
+Una plantilla personalizada global o de compañía puede declarar el uso «Asistencia remota». Este uso queda fijo después del alta y permite ofrecer sus recursos en los formularios de asistencia. Copiar la plantilla de serie conserva ese uso. La disponibilidad del catálogo y las excepciones por compañía siguen las reglas generales de Recursos.
+
+El selector solo ofrece recursos de asistencia de la misma compañía. Un recurso inactivo o cuya plantilla no está disponible no se puede elegir para una nueva conexión. Las referencias existentes permanecen consultables y pueden conservarse al editar o retirar una conexión. Las aplicaciones de uso general no aparecen en este selector.
+
+## Configuración de cada activo
+
+- Recurso de asistencia utilizado: por ejemplo «AnyDesk corporativo».
 - Identificador o destino opcional, requisito VPN, estado pendiente de configurar/disponible/retirado y notas opcionales.
 - Un único método preferido por activo, opcional y solo cuando está disponible. Para cambiarlo se desmarca el anterior antes de marcar el nuevo.
- Se permiten varios registros de una herramienta cuando tienen destinos diferentes. Se rechaza repetir una herramienta y destino vigentes, sin distinguir mayúsculas. Los registros retirados conservan historial y no bloquean una nueva alta.
+- Se permiten varios registros de una herramienta cuando tienen destinos diferentes. Se rechaza repetir recurso y destino vigentes, sin distinguir mayúsculas. Los registros retirados conservan historial y no bloquean una nueva alta.
 - Un activo retirado conserva sus métodos para revisión; solo admite guardar métodos retirados. Retirar el activo no altera ni desconecta los métodos reales.
- Cada modificación semántica añade una revisión con UUID, actor y fecha. Guardar sin cambios no duplica el historial. No hay eliminación.
- Las herramientas pueden añadirse, editarse y activarse/desactivarse. Los nombres de serie están protegidos. Desactivar impide seleccionarlas en altas y cambios hacia esa herramienta, mantiene las referencias existentes y muestra un aviso de revisión.
+- Cada modificación semántica añade una revisión con UUID, actor y fecha. Guardar sin cambios no duplica el historial. La eliminación explícita de una configuración sigue la operación general de borrado con confirmación.

-Los formularios son modales. El desplegable de herramienta usa SelectWithAction para el alta rápida, conservando el formulario padre y seleccionando el elemento creado. La ayuda precede a Guardar/Cancelar. La gestión del catálogo también se abre en modal.
+Los formularios son modales. El desplegable de herramienta usa SelectWithAction para abrir el formulario reutilizable de Recursos, limitado a plantillas de asistencia. Conserva los datos del formulario padre y selecciona el recurso creado. La ayuda precede a Guardar/Cancelar.

 Esta información documenta la asistencia del técnico al activo. No concede autorizaciones de teletrabajo, no establece conexiones y no almacena contraseñas ni claves; las credenciales requieren una solución específica.

 ## Persistencia y contratos

-SupportConnection es AggregateRoot con SupportValues y SupportConnectionRevision como DomainEntity; SupportTool es otro AggregateRoot con Name. UUID v7 en nuevas raíces y revisiones; rehydrate preserva identidades e historial.
+SupportConnection es AggregateRoot con SupportValues y SupportConnectionRevision como DomainEntity. La herramienta es un Resource; no existe otro agregado ni catálogo de herramientas paralelo. UUID v7 en nuevas raíces y revisiones; rehydrate preserva identidades e historial.

-Migración explícita e idempotente: support_tools, asset_support, asset_support_revisions y el bloqueo técnico support_catalog_lock. FK compuesta valida la pertenencia del activo a la compañía. FK a herramientas y actores; clave única para el preferido. Las escrituras bloquean la compañía y las altas de herramientas serializan el catálogo.
+asset_support y asset_support_revisions referencian resources mediante resourceId. La FK compuesta (companyId, resourceId) impide utilizar un recurso de otra compañía. Las revisiones conservan sus referencias mediante FK; no se puede eliminar un recurso referenciado. Se mantienen la pertenencia del activo a la compañía, las referencias a actores, el bloqueo de compañía y la clave única del método preferido.

-API autenticada /api/asset-support:
- GET /tools; POST /tools; POST /tools/:id/update.
- GET /:companyId/:assetId; POST /:companyId/:assetId.
- POST /:companyId/:assetId/:id/update.
+La inicialización migra el catálogo support_tools a recursos de cada compañía existente, conservando nombres y estados. Cada herramienta obtiene un recurso por compañía. Conserva su UUID en la primera compañía disponible y genera UUID v7 en las demás. Las conexiones y revisiones mantienen UUID, destinos, VPN, estado, preferencia, notas, autores y fechas; solo se sustituye su referencia a la herramienta por la referencia al recurso correspondiente.

-Entradas y salidas estrictas, CSRF y origen aplicados por el servidor. UUID de la compañía y activo validados; los registros ajenos a ese activo no se pueden editar.
+Una tabla técnica temporal conserva la correspondencia durante la transferencia para poder reanudarla sin duplicados. Una vez completada, se retiran esa tabla, support_tools y support_catalog_lock. No se usan columnas JSON. Repetir la inicialización no crea recursos ni revisiones adicionales. Las nuevas compañías pueden registrar sus herramientas desde Recursos o desde el alta rápida de asistencia.

 ## Verificación

-Pruebas de dominio, mapper, interfaz e integración HTTP/MariaDB: varios métodos, preferido único, duplicados, historial/idempotencia, protección de herramientas de serie, inactividad, retirada de activo, pertenencia, autenticación, CSRF y origen. No se crean datos de prueba en la base de desarrollo.
+Pruebas de dominio, mapper, interfaz e integración HTTP/MariaDB: varios métodos, preferido único, duplicados, historial/idempotencia, inactividad, retirada de activo, pertenencia, recursos de uso incorrecto, autenticación, CSRF y origen. La prueba de migración reconstruye una conexión con dos herramientas históricas y comprueba identidad, auditoría, valores, estado de los recursos, restricciones y retirada de tablas independientes.
--- a/docs/componentes-de-interfaz.md
+++ b/docs/componentes-de-interfaz.md
@ -184,7 +184,7 @@ Se reutilizan FormDialog y FormActions sin modificar su implementación vendor.
 específicos de entidades viven junto a sus consumidores, no en la biblioteca visual genérica.

 CompanyEditorDialog, PersonEditorDialog, DepartmentEditorDialog, SiteEditorDialog,
-BrandEditorDialog y SupportToolEditorDialog se reutilizan donde ya existen operaciones
+BrandEditorDialog y el formulario reutilizable ResourceEditor se reutilizan donde ya existen operaciones
 equivalentes. Los callbacks de guardado actualizan la selección del consumidor; no se cierra
 un formulario por el mero inicio de una mutación. Los historiales de consulta se derivan de
 los datos remotos actuales, mientras que los borradores de edición permanecen locales.
--- a/docs/inventario-de-modales.md
+++ b/docs/inventario-de-modales.md
@ -29,7 +29,6 @@ sus schemas, borradores, mutaciones, ayuda y errores. EndRelationshipDialog pose
 mutación de confirmación y sus estados pendientes y de error.

 CompanyEditorDialog, PersonEditorDialog, DepartmentEditorDialog y SiteEditorDialog se reutilizan
-desde listados y altas rápidas equivalentes. BrandEditorDialog y SupportToolEditorDialog comparten
 el patrón entre catálogo y selector. Los callbacks de selección permanecen en el consumidor que
 posee el borrador. Las altas anidadas conservan sus restricciones existentes.

@ -57,8 +56,6 @@ Las rutas reflejan la [estructura por entidades y operaciones](estructura-web-po
 - [RelationshipEditorDialog](../modules/assets/src/web/asset-relationships/shared/ui/relationship-editor-dialog.tsx)
 - [SupportConnectionEditorDialog](../modules/assets/src/web/support-connections/shared/ui/support-connection-editor-dialog.tsx)
 - [SupportHistoryDialog](../modules/assets/src/web/support-connections/history/ui/support-history-dialog.tsx)
- [SupportToolEditorDialog](../modules/assets/src/web/support-tools/shared/ui/support-tool-editor-dialog.tsx)
- [SupportToolsDialog](../modules/assets/src/web/support-tools/list/ui/support-tools-dialog.tsx)
 - [WorkstationAssetCreateDialog](../modules/assets/src/web/assets/create/ui/workstation-asset-create-dialog.tsx)
 - [WorkstationEditorDialog](../modules/assets/src/web/workstations/shared/ui/workstation-editor-dialog.tsx)
 - [WorkstationHistoryDialog](../modules/assets/src/web/workstations/history/ui/workstation-history-dialog.tsx)
--- a/docs/normalizacion-de-la-persistencia.md
+++ b/docs/normalizacion-de-la-persistencia.md
@ -12,7 +12,7 @@ El modelo utiliza columnas y relaciones para activos, recursos, configuraciones,
 | Catálogo e inventario de activos | Definiciones, campos tipados, especificaciones y revisiones en columnas y tablas |
 | Catálogo e inventario de recursos | Definiciones, opciones, secciones, especificaciones congeladas, valores tipados e integración en columnas/tablas |
 | Puestos de trabajo | Nombre, estado y referencias en columnas; activos exclusivos/compartidos por puesto y revisión en tablas |
-| Asistencia técnica de activos | Destino, VPN, preferencia, estado y notas en columnas actuales e históricas |
+| Asistencia técnica de activos | Referencia al recurso de asistencia, destino, VPN, preferencia, estado y notas en columnas actuales e históricas |
 | Perfiles de usuario | Nombre, estado, notas y referencias en columnas actuales e históricas |
 | Teletrabajo | Estado, periodo, notas y persona en columnas actuales e históricas |
 | Aplicaciones, certificados, impresoras y carpetas del perfil | Valores escalares y referencias en columnas actuales e históricas |
--- a/docs/patron-de-listados-de-entidades.md
+++ b/docs/patron-de-listados-de-entidades.md
@ -79,7 +79,6 @@ La aplicación navega por espacios y secciones mediante rutas URL independientes
 | Tickets, global/compañía | [TicketsPage](../modules/companies/src/web/tickets/list/ui/tickets-page.tsx) | Sí |
 | Intervenciones, global/compañía | [InterventionsPage](../modules/companies/src/web/interventions/list/ui/interventions-page.tsx) | Sí |
 | Marcas globales | [BrandCatalogPage](../modules/assets/src/web/brands/list/ui/brands-page.tsx) | Sí; EntityListHeader y EntityTable, filtro de estado y modales |
-| Herramientas de asistencia | [SupportTools](../modules/assets/src/web/support-tools/list/ui/support-tools.tsx) | Sí; catálogo dentro de un modal |
 | Asignaciones departamentales | PeopleSection → PersonDetails | Sublistado de ficha; conserva sus operaciones y adopta tabla común |

 Los enlaces apuntan a las ubicaciones actuales bajo `modules/<module>/src/web/<entity>/`.
--- a/modules/assets/package.json
+++ b/modules/assets/package.json
@ -23,7 +23,8 @@
    "react-hook-form": "7.72.1",
    "saxes": "6.0.0",
    "sequelize": "6.37.8",
-    "zod": "4.3.6"
+    "zod": "4.3.6",
+    "@metis/resources": "workspace:*"
  },
  "devDependencies": {
    "@repo/typescript-config": "workspace:*",
--- a/modules/assets/src/api/application/support-input.mapper.ts
+++ b/modules/assets/src/api/application/support-input.mapper.ts
@ -17,9 +17,9 @@ export function mapSupportInput(
  if (!values.isSuccess) {
    return values;
  }
-  const tool = context.tools.find((item) => item.id.equals(values.data.toolId));
+  const tool = context.tools.find((item) => item.id.equals(values.data.resourceId));

-  if (!(tool && (tool.active || previous?.values.toolId.equals(tool.id)))) {
+  if (!(tool && (tool.active || previous?.values.resourceId.equals(tool.id)))) {
    return Result.fail(new SupportError("TOOL_UNAVAILABLE"));
  }
  if (context.assetRetired && input.state !== "retired") {
@ -44,7 +44,7 @@ export function mapSupportInput(
      return (
        item.id.toPrimitive() !== previous?.id.toPrimitive() &&
        other.state !== "retired" &&
-        other.toolId === next.toolId &&
+        other.resourceId === next.resourceId &&
        other.destination.toLowerCase() === next.destination.toLowerCase()
      );
    })
--- a/modules/assets/src/api/application/support-response.builder.ts
+++ b/modules/assets/src/api/application/support-response.builder.ts
@ -1,13 +1,13 @@
 import type { SupportConnectionDTO, SupportToolDTO } from "../../common/support";
 import type { SupportConnection } from "../domain/support-connection.aggregate";
-import type { SupportTool } from "../domain/support-tool.aggregate";

-export function buildSupportTool(tool: SupportTool): SupportToolDTO {
+import type { SupportResource } from "./support.repository";
+
+export function buildSupportTool(tool: SupportResource): SupportToolDTO {
  return {
    id: tool.id.toPrimitive(),
-    name: tool.name.toPrimitive(),
+    name: tool.name,
    active: tool.active,
-    builtin: tool.builtin,
  };
 }

--- a/modules/assets/src/api/application/support.repository.ts
+++ b/modules/assets/src/api/application/support.repository.ts
@ -2,12 +2,14 @@ import type { UniqueID } from "@repo/rdx-ddd";
 import type { Result } from "@repo/rdx-utils";

 import type { SupportConnection } from "../domain/support-connection.aggregate";
-import type { SupportTool } from "../domain/support-tool.aggregate";
+
+export type SupportResource = Readonly<{ id: UniqueID; name: string; active: boolean }>;
+
 import type { SupportError } from "../domain/support-values";

 export type SupportContext = Readonly<{
  connections: readonly SupportConnection[];
-  tools: readonly SupportTool[];
+  tools: readonly SupportResource[];
  assetRetired: boolean;
  actorNames: ReadonlyMap<string, string>;
 }>;
@ -22,8 +24,4 @@ export interface ISupportRepository {
  ): Promise<
    Result<{ connection: SupportConnection; actorNames: ReadonlyMap<string, string> }, SupportError>
  >;
-  tools(): Promise<readonly SupportTool[]>;
-  saveTool(
-    action: (tools: readonly SupportTool[]) => Result<SupportTool, SupportError>
-  ): Promise<Result<SupportTool, SupportError>>;
 }
--- a/modules/assets/src/api/application/support.use-cases.ts
+++ b/modules/assets/src/api/application/support.use-cases.ts
@ -2,8 +2,7 @@ import { UniqueID } from "@repo/rdx-ddd";
 import { Result } from "@repo/rdx-utils";

 import { SupportConnection } from "../domain/support-connection.aggregate";
-import { SupportTool } from "../domain/support-tool.aggregate";
-import type { SupportInput, SupportToolInput } from "../domain/support-values";
+import type { SupportInput } from "../domain/support-values";
 import { SupportError } from "../domain/support-values";

 import type { ISupportRepository } from "./support.repository";
@ -35,10 +34,6 @@ export class SupportUseCases {
    return this.repository.remove(company.data, asset.data, identity.data);
  }

-  tools() {
-    return this.repository.tools();
-  }
-
  save(
    companyId: string,
    assetId: string,
@ -78,35 +73,4 @@ export class SupportUseCases {
        : SupportConnection.create(company.data, asset.data, values.data, actor.data, now);
    });
  }
-
-  saveTool(id: string | undefined, input: SupportToolInput) {
-    const identity = id ? UniqueID.create(id) : undefined;
-
-    if (identity && !identity.isSuccess) {
-      return Promise.resolve(Result.fail(new SupportError("INVALID_REQUEST")));
-    }
-
-    return this.repository.saveTool((tools) => {
-      const previous = identity?.isSuccess
-        ? tools.find((item) => item.id.equals(identity.data))
-        : undefined;
-
-      if (id && !previous) {
-        return Result.fail(new SupportError("TOOL_NOT_FOUND"));
-      }
-      if (
-        tools.some(
-          (item) =>
-            item.id.toPrimitive() !== previous?.id.toPrimitive() &&
-            item.name
-              .toPrimitive()
-              .localeCompare(input.name.trim(), "en", { sensitivity: "base" }) === 0
-        )
-      ) {
-        return Result.fail(new SupportError("TOOL_EXISTS"));
-      }
-
-      return previous ? previous.update(input) : SupportTool.create(input);
-    });
-  }
 }
--- a/modules/assets/src/api/domain/support-tool.aggregate.ts
+++ b/modules/assets/src/api/domain/support-tool.aggregate.ts
@ -1,58 +0,0 @@
-import type { UniqueID } from "@repo/rdx-ddd";
-import { AggregateRoot, Name } from "@repo/rdx-ddd";
-import { Result } from "@repo/rdx-utils";
-
-import type { SupportToolInput } from "./support-values";
-import { SupportError, SupportToolInputSchema } from "./support-values";
-
-type Props = Readonly<{ name: Name; active: boolean; builtin: boolean }>;
-
-export class SupportTool extends AggregateRoot<Props> {
-  private constructor(props: Props, id?: UniqueID) {
-    super(Object.freeze({ ...props }), id);
-  }
-
-  static create(input: SupportToolInput, builtin = false): Result<SupportTool, SupportError> {
-    const name = Name.create(input.name, 100);
-
-    if (!(SupportToolInputSchema.safeParse(input).success && name.isSuccess)) {
-      return Result.fail(new SupportError("INVALID_REQUEST"));
-    }
-
-    return Result.ok(new SupportTool({ name: name.data, active: input.active, builtin }));
-  }
-
-  static rehydrate(props: Props, id: UniqueID) {
-    return new SupportTool(props, id);
-  }
-
-  get name() {
-    return this.props.name;
-  }
-
-  get active() {
-    return this.props.active;
-  }
-
-  get builtin() {
-    return this.props.builtin;
-  }
-
-  update(input: SupportToolInput): Result<SupportTool, SupportError> {
-    const name = Name.create(input.name, 100);
-
-    if (!(SupportToolInputSchema.safeParse(input).success && name.isSuccess)) {
-      return Result.fail(new SupportError("INVALID_REQUEST"));
-    }
-    if (this.builtin && !this.name.equals(name.data)) {
-      return Result.fail(new SupportError("BUILTIN_PROTECTED"));
-    }
-    if (this.name.equals(name.data) && this.active === input.active) {
-      return Result.ok(this);
-    }
-
-    return Result.ok(
-      new SupportTool({ ...this.props, name: name.data, active: input.active }, this.id)
-    );
-  }
-}
--- a/modules/assets/src/api/domain/support-values.ts
+++ b/modules/assets/src/api/domain/support-values.ts
@ -2,7 +2,7 @@ import { z } from "zod/v4";

 export const SupportValuesSchema = z
  .strictObject({
-    toolId: z.uuid(),
+    resourceId: z.uuid(),
    destination: z.string().trim().max(300),
    requiresVpn: z.boolean(),
    preferred: z.boolean(),
@ -13,13 +13,6 @@ export const SupportValuesSchema = z

 export type SupportInput = z.infer<typeof SupportValuesSchema>;

-export const SupportToolInputSchema = z.strictObject({
-  name: z.string().trim().min(1).max(100),
-  active: z.boolean(),
-});
-
-export type SupportToolInput = z.infer<typeof SupportToolInputSchema>;
-
 export class SupportError extends Error {
  constructor(public readonly code: string) {
    super(code);
--- a/modules/assets/src/api/domain/support.test.ts
+++ b/modules/assets/src/api/domain/support.test.ts
@ -7,19 +7,15 @@ import { mapSupportInput } from "../application/support-input.mapper";
 import { SupportPersistenceMapper } from "../infrastructure/persistence/support-persistence.mapper";

 import { SupportConnection } from "./support-connection.aggregate";
-import { SupportTool } from "./support-tool.aggregate";
 import { SupportValuesSchema } from "./support-values";
 import { SupportValues } from "./value-objects/support-values.vo";

 const company = UniqueID.generateNewID();
 const asset = UniqueID.generateNewID();
 const actor = UniqueID.generateNewID();
-const toolResult = SupportTool.create({ name: "AnyDesk", active: true }, true);
-
-assert.ok(toolResult.isSuccess);
-const tool = toolResult.data;
+const tool = { id: UniqueID.generateNewID(), name: "AnyDesk", active: true };
 const input = {
-  toolId: tool.id.toPrimitive(),
+  resourceId: tool.id.toPrimitive(),
  destination: "123 456",
  requiresVpn: false,
  preferred: false,
@ -110,13 +106,10 @@ test("asistencia: varios métodos, duplicados, preferido único y activo retirad
  );
 });
 test("herramientas: protección de serie y desactivación sin perder referencias", () => {
-  assert.equal(tool.update({ name: "Otra", active: true }).isSuccess, false);
-  const disabled = tool.update({ name: "AnyDesk", active: false });
-
-  assert.ok(disabled.isSuccess);
+  const disabled = { ...tool, active: false };
  const context = {
    connections: [],
-    tools: [disabled.data],
+    tools: [disabled],
    assetRetired: false,
    actorNames: new Map(),
  };
--- a/modules/assets/src/api/domain/value-objects/support-values.vo.ts
+++ b/modules/assets/src/api/domain/value-objects/support-values.vo.ts
@ -6,8 +6,8 @@ import { SupportError, SupportValuesSchema } from "../support-values";

 export class SupportValues {
  private constructor(
-    public readonly toolId: UniqueID,
-    private readonly data: Omit<SupportInput, "toolId">
+    public readonly resourceId: UniqueID,
+    private readonly data: Omit<SupportInput, "resourceId">
  ) {
    Object.freeze(data);
    Object.freeze(this);
@ -15,18 +15,18 @@ export class SupportValues {

  static create(input: SupportInput): Result<SupportValues, SupportError> {
    const parsed = SupportValuesSchema.safeParse(input);
-    const tool = UniqueID.create(input.toolId);
+    const tool = UniqueID.create(input.resourceId);

    if (!(parsed.success && tool.isSuccess)) {
      return Result.fail(new SupportError("INVALID_REQUEST"));
    }
-    const { toolId: _, ...data } = parsed.data;
+    const { resourceId: _, ...data } = parsed.data;

    return Result.ok(new SupportValues(tool.data, data));
  }

  toPrimitive(): SupportInput {
-    return { ...this.data, toolId: this.toolId.toPrimitive() };
+    return { ...this.data, resourceId: this.resourceId.toPrimitive() };
  }

  equals(other: SupportValues) {
@ -34,7 +34,7 @@ export class SupportValues {
    const b = other.data;

    return (
-      this.toolId.equals(other.toolId) &&
+      this.resourceId.equals(other.resourceId) &&
      a.destination === b.destination &&
      a.requiresVpn === b.requiresVpn &&
      a.preferred === b.preferred &&
--- a/modules/assets/src/api/infrastructure/http/support.routes.ts
+++ b/modules/assets/src/api/infrastructure/http/support.routes.ts
@ -2,7 +2,7 @@ import type { Application, RequestHandler, Response } from "express";
 import { Router } from "express";
 import { z } from "zod/v4";

-import { SupportToolInputSchema, SupportValuesSchema } from "../../../common/support";
+import { SupportValuesSchema } from "../../../common/support";
 import type { SupportUseCases } from "../../application/support.use-cases";
 import { buildSupport, buildSupportTool } from "../../application/support-response.builder";

@ -22,17 +22,6 @@ export function registerSupportRoutes(
 ) {
  const router = Router();

-  router.get("/tools", (request, response, next) => {
-    if (!Empty.safeParse(request.query).success) {
-      fail(response, "INVALID_REQUEST");
-
-      return;
-    }
-    useCases
-      .tools()
-      .then((tools) => response.json({ tools: tools.map(buildSupportTool) }))
-      .catch(next);
-  });
  router.get("/:companyId/:assetId", (request, response, next) => {
    const params = Params.safeParse(request.params);

@ -58,34 +47,6 @@ export function registerSupportRoutes(
      })
      .catch(next);
  });
-  for (const path of ["/tools", "/tools/:id/update"]) {
-    router.post(path, (request, response, next) => {
-      const params = (path.endsWith("update") ? z.strictObject({ id: z.uuid() }) : Empty).safeParse(
-        request.params
-      );
-      const body = z.strictObject({ values: SupportToolInputSchema }).safeParse(request.body);
-
-      if (!(params.success && body.success && Empty.safeParse(request.query).success)) {
-        fail(response, "INVALID_REQUEST");
-
-        return;
-      }
-      const id =
-        "id" in params.data && typeof params.data.id === "string" ? params.data.id : undefined;
-
-      useCases
-        .saveTool(id, body.data.values)
-        .then((result) => {
-          if (!result.isSuccess) {
-            fail(response, result.error.code);
-
-            return;
-          }
-          response.status(id ? 200 : 201).json({ tool: buildSupportTool(result.data) });
-        })
-        .catch(next);
-    });
-  }
  for (const path of ["/:companyId/:assetId", "/:companyId/:assetId/:id/update"]) {
    router.post(path, (request, response, next) => {
      const params = (path.endsWith("update") ? Params.extend({ id: z.uuid() }) : Params).safeParse(
--- a/modules/assets/src/api/infrastructure/persistence/sequelize-support.repository.ts
+++ b/modules/assets/src/api/infrastructure/persistence/sequelize-support.repository.ts
@ -1,12 +1,12 @@
-import type { UniqueID } from "@repo/rdx-ddd";
+import { UniqueID } from "@repo/rdx-ddd";
 import { Result } from "@repo/rdx-utils";
 import type { Sequelize, Transaction } from "sequelize";
 import { QueryTypes } from "sequelize";
+import { z } from "zod/v4";

 import type { ISupportRepository, SupportContext } from "../../application/support.repository";
 import { AssetStatusSchema } from "../../domain/asset-values";
 import type { SupportConnection } from "../../domain/support-connection.aggregate";
-import type { SupportTool } from "../../domain/support-tool.aggregate";
 import { SupportError } from "../../domain/support-values";

 import { SupportPersistenceMapper } from "./support-persistence.mapper";
@ -16,17 +16,28 @@ export class SequelizeSupportRepository implements ISupportRepository {

  constructor(private readonly database: Sequelize) {}

-  private async readTools(transaction?: Transaction) {
+  private async readTools(company: UniqueID, transaction: Transaction) {
    const rows = await this.database.query<Record<string, unknown>>(
-      "SELECT id,name,active,builtin FROM support_tools ORDER BY name",
-      { type: QueryTypes.SELECT, ...(transaction ? { transaction } : {}) }
+      "SELECT r.id,r.name,(r.active AND d.active AND COALESCE(a.active,1)) AS active FROM resources r JOIN resource_definitions d ON d.id=r.templateId LEFT JOIN resource_availability a ON a.definitionId=d.id AND a.companyId=r.companyId WHERE r.companyId=:companyId AND (d.stockKey='template:support' OR d.usage='support') ORDER BY r.name",
+      { replacements: { companyId: company.toPrimitive() }, type: QueryTypes.SELECT, transaction }
    );

-    return rows.map((row) => this.mapper.toolToDomain(row));
-  }
+    return rows.map((row) => {
+      const parsed = z
+        .object({
+          id: z.uuid(),
+          name: z.string(),
+          active: z.union([z.boolean(), z.literal(0), z.literal(1)]).transform(Boolean),
+        })
+        .parse(row);
+      const id = UniqueID.create(parsed.id);

-  tools() {
-    return this.readTools();
+      if (!id.isSuccess) {
+        throw new Error("Recurso de asistencia inconsistente.");
+      }
+
+      return { ...parsed, id: id.data };
+    });
  }

  get(company: UniqueID, asset: UniqueID) {
@ -49,11 +60,11 @@ export class SequelizeSupportRepository implements ISupportRepository {
    }
    const assetStatus = AssetStatusSchema.parse(assets[0].status);
    const roots = await this.database.query<Record<string, unknown>>(
-      "SELECT id,companyId,assetId,toolId,destination,requiresVpn,preferred,state,notes,preferredKey FROM asset_support WHERE companyId=:companyId AND assetId=:assetId",
+      "SELECT id,companyId,assetId,resourceId,destination,requiresVpn,preferred,state,notes,preferredKey FROM asset_support WHERE companyId=:companyId AND assetId=:assetId",
      { replacements, transaction, type: QueryTypes.SELECT }
    );
    const revisions = await this.database.query<Record<string, unknown>>(
-      "SELECT r.id,r.connectionId,r.actorId,r.toolId,r.destination,r.requiresVpn,r.preferred,r.state,r.notes,r.recordedAt,r.position FROM asset_support_revisions r JOIN asset_support c ON c.id=r.connectionId WHERE c.companyId=:companyId AND c.assetId=:assetId",
+      "SELECT r.id,r.connectionId,r.actorId,r.resourceId,r.destination,r.requiresVpn,r.preferred,r.state,r.notes,r.recordedAt,r.position FROM asset_support_revisions r JOIN asset_support c ON c.id=r.connectionId WHERE c.companyId=:companyId AND c.assetId=:assetId",
      { replacements, transaction, type: QueryTypes.SELECT }
    );
    const users = await this.database.query<{ id: string; name: string }>(
@ -63,7 +74,7 @@ export class SequelizeSupportRepository implements ISupportRepository {

    return Result.ok({
      assetRetired: assetStatus === "retired",
-      tools: await this.readTools(transaction),
+      tools: await this.readTools(company, transaction),
      connections: roots.map((root) =>
        this.mapper.toDomain(
          root,
@ -133,8 +144,8 @@ export class SequelizeSupportRepository implements ISupportRepository {

      await this.database.query(
        context.data.connections.some((item) => item.id.equals(result.data.id))
-          ? "UPDATE asset_support SET toolId=:toolId,destination=:destination,requiresVpn=:requiresVpn,preferred=:preferred,state=:state,notes=:notes,preferredKey=:preferredKey WHERE id=:id"
-          : "INSERT INTO asset_support (id,companyId,assetId,toolId,destination,requiresVpn,preferred,state,notes,preferredKey) VALUES (:id,:companyId,:assetId,:toolId,:destination,:requiresVpn,:preferred,:state,:notes,:preferredKey)",
+          ? "UPDATE asset_support SET resourceId=:resourceId,destination=:destination,requiresVpn=:requiresVpn,preferred=:preferred,state=:state,notes=:notes,preferredKey=:preferredKey WHERE id=:id"
+          : "INSERT INTO asset_support (id,companyId,assetId,resourceId,destination,requiresVpn,preferred,state,notes,preferredKey) VALUES (:id,:companyId,:assetId,:resourceId,:destination,:requiresVpn,:preferred,:state,:notes,:preferredKey)",
        { replacements: data.root, transaction }
      );
      const existing = new Set(
@ -146,7 +157,7 @@ export class SequelizeSupportRepository implements ISupportRepository {
      for (const row of data.revisions) {
        if (!existing.has(row.id)) {
          await this.database.query(
-            "INSERT INTO asset_support_revisions (id,connectionId,actorId,toolId,destination,requiresVpn,preferred,state,notes,recordedAt,position) VALUES (:id,:connectionId,:actorId,:toolId,:destination,:requiresVpn,:preferred,:state,:notes,:recordedAt,:position)",
+            "INSERT INTO asset_support_revisions (id,connectionId,actorId,resourceId,destination,requiresVpn,preferred,state,notes,recordedAt,position) VALUES (:id,:connectionId,:actorId,:resourceId,:destination,:requiresVpn,:preferred,:state,:notes,:recordedAt,:position)",
            { replacements: row, transaction }
          );
        }
@ -155,27 +166,4 @@ export class SequelizeSupportRepository implements ISupportRepository {
      return Result.ok({ connection: result.data, actorNames: context.data.actorNames });
    });
  }
-
-  saveTool(action: (tools: readonly SupportTool[]) => Result<SupportTool, SupportError>) {
-    return this.database.transaction(async (transaction) => {
-      await this.database.query("SELECT id FROM support_catalog_lock WHERE id=1 FOR UPDATE", {
-        transaction,
-        type: QueryTypes.SELECT,
-      });
-      const tools = await this.readTools(transaction);
-      const result = action(tools);
-
-      if (!result.isSuccess) {
-        return result;
-      }
-      await this.database.query(
-        tools.some((tool) => tool.id.equals(result.data.id))
-          ? "UPDATE support_tools SET name=:name,active=:active WHERE id=:id"
-          : "INSERT INTO support_tools (id,name,active,builtin) VALUES (:id,:name,:active,:builtin)",
-        { replacements: this.mapper.toolToPersistence(result.data), transaction }
-      );
-
-      return result;
-    });
-  }
 }
--- a/modules/assets/src/api/infrastructure/persistence/support-migration.ts
+++ b/modules/assets/src/api/infrastructure/persistence/support-migration.ts
@ -1,4 +1,3 @@
-import { UniqueID } from "@repo/rdx-ddd";
 import type { Sequelize } from "sequelize";
 import { DataTypes, QueryTypes } from "sequelize";

@ -19,23 +18,13 @@ export async function migrateSupport(database: Sequelize) {
  });

  const definitions = [
-    ["support_catalog_lock", { id: { type: DataTypes.INTEGER, primaryKey: true } }],
-    [
-      "support_tools",
-      {
-        id: { type: DataTypes.UUID, primaryKey: true },
-        name: { type: DataTypes.STRING(100), allowNull: false, unique: true },
-        active: { type: DataTypes.BOOLEAN, allowNull: false },
-        builtin: { type: DataTypes.BOOLEAN, allowNull: false },
-      },
-    ],
    [
      "asset_support",
      {
        id: { type: DataTypes.UUID, primaryKey: true },
        companyId: fk("companies"),
        assetId: fk("assets"),
-        toolId: fk("support_tools"),
+        resourceId: { type: DataTypes.UUID, allowNull: false },
        ...supportColumns,
        preferredKey: { type: DataTypes.UUID, allowNull: true, unique: true },
      },
@ -46,7 +35,7 @@ export async function migrateSupport(database: Sequelize) {
        id: { type: DataTypes.UUID, primaryKey: true },
        connectionId: fk("asset_support"),
        actorId: fk("users"),
-        toolId: fk("support_tools"),
+        resourceId: { type: DataTypes.UUID, allowNull: false },
        ...supportColumns,
        recordedAt: { type: DataTypes.STRING(30), allowNull: false },
        position: { type: DataTypes.INTEGER, allowNull: false },
@ -69,13 +58,36 @@ export async function migrateSupport(database: Sequelize) {
      "ALTER TABLE asset_support ADD CONSTRAINT support_asset_company FOREIGN KEY (companyId,assetId) REFERENCES assets(companyId,id)"
    );
  }
-  await database.query("INSERT IGNORE INTO support_catalog_lock (id) VALUES (1)");
-  for (const name of ["AnyDesk", "Supremo Control", "Escritorio remoto", "TeamViewer"]) {
-    await database.query(
-      "INSERT IGNORE INTO support_tools (id,name,active,builtin) VALUES (:id,:name,1,1)",
-      {
-        replacements: { id: UniqueID.generateNewID().toPrimitive(), name },
-      }
+  const resourceIndexes = await database.query<{ name: string }>(
+    "SELECT DISTINCT INDEX_NAME AS name FROM information_schema.STATISTICS WHERE TABLE_SCHEMA=DATABASE() AND TABLE_NAME='resources'",
+    { type: QueryTypes.SELECT }
+  );
+
+  if (!resourceIndexes.some((index) => index.name === "resource_company_identity")) {
+    await query.addIndex("resources", ["companyId", "id"], {
+      unique: true,
+      name: "resource_company_identity",
+    });
+  }
+  for (const table of ["asset_support", "asset_support_revisions"]) {
+    const existing = await database.query<{ name: string }>(
+      "SELECT CONSTRAINT_NAME AS name FROM information_schema.TABLE_CONSTRAINTS WHERE CONSTRAINT_SCHEMA=DATABASE() AND TABLE_NAME=:table",
+      { replacements: { table }, type: QueryTypes.SELECT }
    );
+    const name = `${table}_resource_reference`;
+
+    if (!existing.some((item) => item.name === name)) {
+      await database.query(
+        `ALTER TABLE ${table} ADD CONSTRAINT ${name} FOREIGN KEY (resourceId) REFERENCES resources(id) ON DELETE RESTRICT`
+      );
+    }
+    if (
+      table === "asset_support" &&
+      !existing.some((item) => item.name === "support_resource_company")
+    ) {
+      await database.query(
+        "ALTER TABLE asset_support ADD CONSTRAINT support_resource_company FOREIGN KEY (companyId,resourceId) REFERENCES resources(companyId,id) ON DELETE RESTRICT"
+      );
+    }
  }
 }
--- a/modules/assets/src/api/infrastructure/persistence/support-persistence.mapper.ts
+++ b/modules/assets/src/api/infrastructure/persistence/support-persistence.mapper.ts
@ -4,7 +4,7 @@ function connectionRow(row: Record<string, unknown>) {
  return {
    ...identity,
    values: {
-      toolId: row.toolId,
+      resourceId: row.resourceId,
      destination,
      requiresVpn: z
        .union([z.boolean(), z.literal(0), z.literal(1)])
@ -20,12 +20,11 @@ function connectionRow(row: Record<string, unknown>) {
  };
 }

-import { Name, UniqueID } from "@repo/rdx-ddd";
+import { UniqueID } from "@repo/rdx-ddd";
 import { z } from "zod/v4";

 import { SupportConnection } from "../../domain/support-connection.aggregate";
 import { SupportConnectionRevision } from "../../domain/support-connection-revision.entity";
-import { SupportTool } from "../../domain/support-tool.aggregate";
 import { SupportValuesSchema } from "../../domain/support-values";
 import { SupportValues } from "../../domain/value-objects/support-values.vo";

@ -33,7 +32,7 @@ const RootSchema = z.strictObject({
  id: z.uuid(),
  companyId: z.uuid(),
  assetId: z.uuid(),
-  toolId: z.uuid(),
+  resourceId: z.uuid(),
  values: SupportValuesSchema,
  preferredKey: z.uuid().nullable(),
 });
@ -41,7 +40,7 @@ const RevisionSchema = z.strictObject({
  id: z.uuid(),
  connectionId: z.uuid(),
  actorId: z.uuid(),
-  toolId: z.uuid(),
+  resourceId: z.uuid(),
  values: SupportValuesSchema,
  recordedAt: z.iso.datetime(),
  position: z.number().int().nonnegative(),
@ -82,7 +81,7 @@ export class SupportPersistenceMapper {
        (item, index) =>
          item.connectionId !== current.id ||
          item.position !== index ||
-          item.toolId !== item.values.toolId ||
+          item.resourceId !== item.values.resourceId ||
          (index > 0 && item.recordedAt < (history[index - 1]?.recordedAt ?? ""))
      )
    ) {
@ -101,7 +100,7 @@ export class SupportPersistenceMapper {
    );

    if (
-      current.toolId !== current.values.toolId ||
+      current.resourceId !== current.values.resourceId ||
      current.preferredKey !== (current.values.preferred ? current.assetId : null) ||
      !revisions.at(-1)?.values.equals(currentValues)
    ) {
@ -140,34 +139,4 @@ export class SupportPersistenceMapper {
      })),
    };
  }
-
-  toolToDomain(row: Record<string, unknown>) {
-    const parsed = z
-      .strictObject({
-        id: z.uuid(),
-        name: z.string(),
-        active: z.union([z.boolean(), z.literal(0), z.literal(1)]),
-        builtin: z.union([z.boolean(), z.literal(0), z.literal(1)]),
-      })
-      .parse(row);
-    const name = Name.create(parsed.name, 100);
-
-    if (!name.isSuccess) {
-      throw new Error("Herramienta inconsistente.");
-    }
-
-    return SupportTool.rehydrate(
-      { name: name.data, active: Boolean(parsed.active), builtin: Boolean(parsed.builtin) },
-      supportIdentity(parsed.id)
-    );
-  }
-
-  toolToPersistence(tool: SupportTool) {
-    return {
-      id: tool.id.toPrimitive(),
-      name: tool.name.toPrimitive(),
-      active: tool.active,
-      builtin: tool.builtin,
-    };
-  }
 }
--- a/modules/assets/src/common/locales/en.json
+++ b/modules/assets/src/common/locales/en.json
@ -51,11 +51,6 @@
    "choose": "Choose a tool",
    "chooseState": "Choose a status",
    "newTool": "New tool",
-    "tools": "Assistance tools",
-    "editTool": "Edit tool",
-    "toolName": "Name",
-    "active": "Active",
-    "builtin": "Built-in",
    "destination": "Identifier or destination (optional)",
    "requiresVpn": "Requires VPN",
    "preferred": "Preferred method",
@ -75,22 +70,15 @@
    "examples": "AnyDesk: 123 456 789; Supremo Control: its identifier; Remote Desktop: PORT-ANA-01, with VPN if required.",
    "examplesLabel": "Examples and guidance",
    "scope": "Do not enter passwords or access keys in the identifier or notes.",
-    "toolHelp": "What is a tool for?",
-    "toolDescription": "Global assistance tool catalog shared across companies.",
-    "toolGuidance": "Add tools you use. Deactivation prevents selection in new methods and preserves existing records. Built-in names are protected.",
-    "toolExamples": "AnyDesk, Supremo Control, Remote Desktop, TeamViewer or RustDesk.",
    "review": "Review: the asset is retired or the tool is inactive.",
    "errors": {
      "INVALID_REQUEST": "Check the fields. Only an available method can be preferred.",
      "ASSET_NOT_FOUND": "The asset does not belong to this company or is unavailable.",
      "ASSET_RETIRED": "Only retired methods can be saved for a retired asset.",
-      "TOOL_UNAVAILABLE": "Select an active tool.",
+      "TOOL_UNAVAILABLE": "Select an active assistance resource from this company.",
      "CONNECTION_NOT_FOUND": "This method is unavailable.",
      "PREFERRED_EXISTS": "A preferred method already exists. Uncheck it before choosing another.",
      "CONNECTION_EXISTS": "This method already exists with the same identifier or destination.",
-      "TOOL_NOT_FOUND": "This tool is unavailable.",
-      "TOOL_EXISTS": "A tool with this name already exists.",
-      "BUILTIN_PROTECTED": "Built-in tool names cannot be changed.",
      "INTERNAL_ERROR": "The operation could not be completed."
    }
  },
--- a/modules/assets/src/common/locales/es.json
+++ b/modules/assets/src/common/locales/es.json
@ -51,11 +51,6 @@
    "choose": "Selecciona una herramienta",
    "chooseState": "Selecciona un estado",
    "newTool": "Nueva herramienta",
-    "tools": "Herramientas de asistencia",
-    "editTool": "Editar herramienta",
-    "toolName": "Nombre",
-    "active": "Activa",
-    "builtin": "De serie",
    "destination": "Identificador o destino (opcional)",
    "requiresVpn": "Requiere VPN",
    "preferred": "Método preferido",
@ -75,22 +70,15 @@
    "examples": "AnyDesk: 123 456 789; Supremo Control: su identificador; Escritorio remoto: PORT-ANA-01, con VPN si es necesaria.",
    "examplesLabel": "Ejemplos y recomendaciones",
    "scope": "No introduzcas contraseñas ni claves de acceso en el identificador o las notas.",
-    "toolHelp": "¿Para qué sirve una herramienta?",
-    "toolDescription": "Catálogo global de herramientas de asistencia, común a todas las compañías.",
-    "toolGuidance": "Añade las herramientas que utilicéis. Desactivar impide seleccionarlas en nuevos métodos y conserva los existentes. Los nombres de serie están protegidos.",
-    "toolExamples": "AnyDesk, Supremo Control, Escritorio remoto, TeamViewer o RustDesk.",
    "review": "Revisar: el activo está retirado o la herramienta está desactivada.",
    "errors": {
      "INVALID_REQUEST": "Revisa los campos. Solo un método disponible puede marcarse como preferido.",
      "ASSET_NOT_FOUND": "El activo no pertenece a esta compañía o ya no está disponible.",
      "ASSET_RETIRED": "En un activo retirado solo se pueden guardar métodos retirados.",
-      "TOOL_UNAVAILABLE": "Selecciona una herramienta activa.",
+      "TOOL_UNAVAILABLE": "Selecciona un recurso de asistencia activo de esta compañía.",
      "CONNECTION_NOT_FOUND": "El método ya no está disponible.",
      "PREFERRED_EXISTS": "Ya hay un método preferido. Desmárcalo antes de elegir otro.",
      "CONNECTION_EXISTS": "Ya existe este método con el mismo identificador o destino.",
-      "TOOL_NOT_FOUND": "La herramienta ya no está disponible.",
-      "TOOL_EXISTS": "Ya existe una herramienta con ese nombre.",
-      "BUILTIN_PROTECTED": "El nombre de una herramienta de serie no se puede modificar.",
      "INTERNAL_ERROR": "No se pudo completar la operación."
    }
  },
--- a/modules/assets/src/common/support.ts
+++ b/modules/assets/src/common/support.ts
@ -1,16 +1,15 @@
 import { z } from "zod/v4";

-import { SupportToolInputSchema, SupportValuesSchema } from "../api/domain/support-values";
+import { SupportValuesSchema } from "../api/domain/support-values";

-export type { SupportInput, SupportToolInput } from "../api/domain/support-values";
+export type { SupportInput } from "../api/domain/support-values";

-export { SupportToolInputSchema, SupportValuesSchema };
+export { SupportValuesSchema };

 export const SupportToolSchema = z.strictObject({
  id: z.uuid(),
  name: z.string(),
  active: z.boolean(),
-  builtin: z.boolean(),
 });

 export const SupportConnectionSchema = z.strictObject({
@ -36,10 +35,6 @@ export const SupportListSchema = z.strictObject({

 export const SupportResponseSchema = z.strictObject({ connection: SupportConnectionSchema });

-export const SupportToolsSchema = z.strictObject({ tools: z.array(SupportToolSchema) });
-
-export const SupportToolResponseSchema = z.strictObject({ tool: SupportToolSchema });
-
 export type SupportConnectionDTO = z.infer<typeof SupportConnectionSchema>;

 export type SupportToolDTO = z.infer<typeof SupportToolSchema>;
--- a/modules/assets/src/web/shared/queries/support-query-keys.ts
+++ b/modules/assets/src/web/shared/queries/support-query-keys.ts
@ -1,4 +1,3 @@
 export const supportKeys = {
  asset: (companyId: string, assetId: string) => ["asset-support", companyId, assetId],
-  tools: ["support-tools"],
 };
--- a/modules/assets/src/web/support-connections/detail/ui/support-summary.tsx
+++ b/modules/assets/src/web/support-connections/detail/ui/support-summary.tsx
@ -14,7 +14,7 @@ export function SupportSummary({
  return (
    <div className="space-y-1 text-sm">
      <p className="font-medium">
-        {tools.find((tool) => tool.id === values.toolId)?.name ?? values.toolId} ·{" "}
+        {tools.find((tool) => tool.id === values.resourceId)?.name ?? values.resourceId} ·{" "}
        {t(`support.${values.state}`)}
        {values.preferred ? ` · ${t("support.preferred")}` : ""}
      </p>
--- a/modules/assets/src/web/support-connections/list/controllers/use-asset-support-controller.ts
+++ b/modules/assets/src/web/support-connections/list/controllers/use-asset-support-controller.ts
@ -13,7 +13,6 @@ export function useAssetSupportController({ companyId, assetId }: AssetSupportPr
  });
  const [open, setOpen] = useState(false);
  const [edit, setEdit] = useState<SupportConnectionDTO | undefined>();
-  const [toolsOpen, setToolsOpen] = useState(false);
  const [showRetired, setShowRetired] = useState(false);
  const [historyId, setHistoryId] = useState<string>();
  const history = query.data?.connections.find((connection) => connection.id === historyId);
@ -27,8 +26,6 @@ export function useAssetSupportController({ companyId, assetId }: AssetSupportPr
    setOpen,
    edit,
    setEdit,
-    toolsOpen,
-    setToolsOpen,
    showRetired,
    setShowRetired,
    setHistoryId,
--- a/modules/assets/src/web/support-connections/list/ui/asset-support.tsx
+++ b/modules/assets/src/web/support-connections/list/ui/asset-support.tsx
@ -3,7 +3,6 @@ import { useState } from "react";
 import { useTranslation } from "react-i18next";

 import { DeleteRecordDialog } from "../../../shared/ui/delete-record-dialog";
-import { SupportToolsDialog } from "../../../support-tools";
 import { SupportSummary } from "../../detail";
 import { SupportHistoryDialog } from "../../history";
 import { SupportConnectionEditorDialog } from "../../shared";
@ -18,8 +17,6 @@ export function AssetSupport(props: AssetSupportProps) {
    setOpen,
    edit,
    setEdit,
-    toolsOpen,
-    setToolsOpen,
    showRetired,
    setShowRetired,
    setHistoryId,
@ -35,9 +32,6 @@ export function AssetSupport(props: AssetSupportProps) {
      <header className="flex flex-wrap items-center justify-between gap-3">
        {!compact && <h3 className="font-semibold">{t("support.title")}</h3>}
        <div className="flex flex-wrap gap-2">
-          <Button onClick={() => setToolsOpen(true)} size="sm" variant="outline">
-            {t("support.tools")}
-          </Button>
          <Button
            disabled={!query.data || retired}
            onClick={() => {
@ -82,7 +76,8 @@ export function AssetSupport(props: AssetSupportProps) {
                <li className="space-y-2 py-3" key={item.id}>
                  <SupportSummary tools={tools} values={item.values} />
                  {item.values.state !== "retired" &&
-                    (retired || !tools.find((tool) => tool.id === item.values.toolId)?.active) && (
+                    (retired ||
+                      !tools.find((tool) => tool.id === item.values.resourceId)?.active) && (
                      <p className="text-sm text-amber-700">{t("support.review")}</p>
                    )}
                  <div className="flex flex-wrap gap-2">
@ -125,7 +120,6 @@ export function AssetSupport(props: AssetSupportProps) {
        open={open}
        tools={tools}
      />
-      <SupportToolsDialog onOpenChange={setToolsOpen} open={toolsOpen} />
      <SupportHistoryDialog
        history={history}
        onOpenChange={(value) => {
--- a/modules/assets/src/web/support-connections/shared/controllers/use-support-form-controller.ts
+++ b/modules/assets/src/web/support-connections/shared/controllers/use-support-form-controller.ts
@ -20,7 +20,7 @@ export function useSupportFormController({
  const form = useForm<SupportInput>({
    resolver: zodResolver(SupportValuesSchema),
    defaultValues: connection?.values ?? {
-      toolId: "",
+      resourceId: "",
      destination: "",
      requiresVpn: false,
      preferred: false,
--- a/modules/assets/src/web/support-connections/shared/support.test.tsx
+++ b/modules/assets/src/web/support-connections/shared/support.test.tsx
@ -9,7 +9,6 @@ import { renderToStaticMarkup } from "react-dom/server";
 import { I18nextProvider } from "react-i18next";

 import { assetsEnglish, assetsSpanish } from "../../shared";
-import { SupportToolForm } from "../../support-tools";
 import { SupportSummary } from "../detail";

 import { SupportForm } from "./ui";
@ -18,7 +17,6 @@ const tool = {
  id: UniqueID.generateNewID().toPrimitive(),
  name: "AnyDesk",
  active: true,
-  builtin: true,
 };

 async function render(node: ReactNode, language = "es") {
@ -60,7 +58,7 @@ test("asistencia: formulario con alta rápida y ayuda antes de guardar", async (
 });
 test("asistencia: traducciones y resumen de método", async () => {
  const values = {
-    toolId: tool.id,
+    resourceId: tool.id,
    destination: "PORT-ANA-01",
    requiresVpn: true,
    preferred: true,
@ -79,9 +77,3 @@ test("asistencia: traducciones y resumen de método", async () => {
    assert.ok(html.includes("AnyDesk"));
  }
 });
-test("herramienta: nombre de serie protegido y ayuda inferior", async () => {
-  const html = await render(<SupportToolForm onSaved={() => undefined} tool={tool} />);
-
-  assert.ok(html.includes("readOnly"));
-  assert.ok(html.indexOf("¿Para qué sirve una herramienta?") < html.indexOf("Guardar"));
-});
--- a/modules/assets/src/web/support-connections/shared/ui/support-form.tsx
+++ b/modules/assets/src/web/support-connections/shared/ui/support-form.tsx
@ -8,11 +8,11 @@ import { useId } from "react";
 import { useTranslation } from "react-i18next";

 import { SupportFeedback } from "../../../shared";
-import { SupportToolEditorDialog } from "../../../support-tools";
 import { useSupportFormController } from "../controllers";
 import type { SupportFormProps } from "../types";

 import { SupportHelp } from "./support-help";
+import { SupportResourceCreateDialog } from "./support-resource-create-dialog";

 export function SupportForm(props: SupportFormProps) {
  const { tools, connection } = props;
@ -31,12 +31,12 @@ export function SupportForm(props: SupportFormProps) {
                action={{ label: t("support.newTool"), onClick: () => setQuick(true) }}
                id={prefix}
                label={t("support.tool")}
-                onValueChange={(id) => form.setValue("toolId", id)}
+                onValueChange={(id) => form.setValue("resourceId", id)}
                options={tools
-                  .filter((item) => item.active || item.id === connection?.values.toolId)
+                  .filter((item) => item.active || item.id === connection?.values.resourceId)
                  .map((item) => ({ value: item.id, label: item.name }))}
                placeholder={t("support.choose")}
-                value={values.toolId}
+                value={values.resourceId}
              />
            </div>
            <div className="space-y-2">
@ -103,11 +103,11 @@ export function SupportForm(props: SupportFormProps) {
          </Button>
        </FormActions>
      </form>
-      <SupportToolEditorDialog
-        edit={undefined}
+      <SupportResourceCreateDialog
+        companyId={props.companyId}
        onOpenChange={setQuick}
        onSaved={(id) => {
-          form.setValue("toolId", id);
+          form.setValue("resourceId", id);
          setQuick(false);
        }}
        open={quick}
--- a/modules/assets/src/web/support-connections/shared/ui/support-help.tsx
+++ b/modules/assets/src/web/support-connections/shared/ui/support-help.tsx
@ -1,17 +1,17 @@
 import { ContextHelp } from "@repo/rdx-ui/components/context-help";
 import { useTranslation } from "react-i18next";

-export function SupportHelp({ tool = false }: { tool?: boolean }) {
+export function SupportHelp() {
  const { t } = useTranslation("assets");

  return (
    <ContextHelp
-      description={t(tool ? "support.toolDescription" : "support.description")}
-      examples={t(tool ? "support.toolExamples" : "support.examples")}
+      description={t("support.description")}
+      examples={t("support.examples")}
      examplesLabel={t("support.examplesLabel")}
-      guidance={t(tool ? "support.toolGuidance" : "support.guidance")}
-      scopeNote={tool ? undefined : t("support.scope")}
-      title={t(tool ? "support.toolHelp" : "support.help")}
+      guidance={t("support.guidance")}
+      scopeNote={t("support.scope")}
+      title={t("support.help")}
    />
  );
 }
--- a/modules/assets/src/web/support-connections/shared/ui/support-resource-create-dialog.tsx
+++ b/modules/assets/src/web/support-connections/shared/ui/support-resource-create-dialog.tsx
@ -1,19 +1,17 @@
+import { ResourceEditor } from "@metis/resources/client";
 import { FormDialog } from "@repo/rdx-ui/components/form-dialog";
-import type { ComponentProps } from "react";
 import { useTranslation } from "react-i18next";

-import { SupportToolForm } from "./support-tool-form";
-
-export function SupportToolEditorDialog({
+export function SupportResourceCreateDialog({
+  companyId,
  open,
-  edit,
-  onSaved,
  onOpenChange,
+  onSaved,
 }: {
+  companyId: string;
  open: boolean;
-  edit: ComponentProps<typeof SupportToolForm>["tool"];
-  onSaved: ComponentProps<typeof SupportToolForm>["onSaved"];
  onOpenChange: (open: boolean) => void;
+  onSaved: (id: string) => void;
 }) {
  const { t } = useTranslation("assets");

@ -23,11 +21,13 @@ export function SupportToolEditorDialog({
      formActions
      onOpenChange={onOpenChange}
      open={open}
-      title={t(edit ? "support.editTool" : "support.newTool")}
+      title={t("support.newTool")}
+      wide
    >
-      <SupportToolForm
-        key={edit?.id ?? "new"}
-        {...(edit ? { tool: edit } : {})}
+      <ResourceEditor
+        allowQuickCreate={false}
+        companyId={companyId}
+        initialKind="support"
        onSaved={onSaved}
      />
    </FormDialog>
--- a/modules/assets/src/web/support-tools/index.ts
+++ b/modules/assets/src/web/support-tools/index.ts
@ -1,3 +0,0 @@
-export { SupportToolsDialog } from "./list";
-
-export { SupportToolEditorDialog, SupportToolForm } from "./shared";
--- a/modules/assets/src/web/support-tools/list/api/index.ts
+++ b/modules/assets/src/web/support-tools/list/api/index.ts
@ -1 +0,0 @@
-export { listSupportTools } from "./list-support-tools.api";
--- a/modules/assets/src/web/support-tools/list/api/list-support-tools.api.ts
+++ b/modules/assets/src/web/support-tools/list/api/list-support-tools.api.ts
@ -1,6 +0,0 @@
-import { SupportToolsSchema } from "../../../../common/support";
-import { supportRequest } from "../../../shared/api/support-request";
-
-export async function listSupportTools() {
-  return SupportToolsSchema.parse(await supportRequest("tools"));
-}
--- a/modules/assets/src/web/support-tools/list/controllers/index.ts
+++ b/modules/assets/src/web/support-tools/list/controllers/index.ts
@ -1 +0,0 @@
-export { useSupportToolsController } from "./use-support-tools-controller";
--- a/modules/assets/src/web/support-tools/list/controllers/use-support-tools-controller.ts
+++ b/modules/assets/src/web/support-tools/list/controllers/use-support-tools-controller.ts
@ -1,14 +0,0 @@
-import { useQuery } from "@tanstack/react-query";
-import { useState } from "react";
-
-import type { SupportToolDTO } from "../../../../common/support";
-import { supportKeys } from "../../../shared/queries";
-import { listSupportTools } from "../api";
-
-export function useSupportToolsController() {
-  const query = useQuery({ queryKey: supportKeys.tools, queryFn: () => listSupportTools() });
-  const [edit, setEdit] = useState<SupportToolDTO | undefined>();
-  const [open, setOpen] = useState(false);
-
-  return { query, edit, setEdit, open, setOpen };
-}
--- a/modules/assets/src/web/support-tools/list/index.ts
+++ b/modules/assets/src/web/support-tools/list/index.ts
@ -1 +0,0 @@
-export { SupportToolsDialog } from "./ui";
--- a/modules/assets/src/web/support-tools/list/ui/index.ts
+++ b/modules/assets/src/web/support-tools/list/ui/index.ts
@ -1 +0,0 @@
-export { SupportToolsDialog } from "./support-tools-dialog";
--- a/modules/assets/src/web/support-tools/list/ui/support-tools-dialog.tsx
+++ b/modules/assets/src/web/support-tools/list/ui/support-tools-dialog.tsx
@ -1,25 +0,0 @@
-import { FormDialog } from "@repo/rdx-ui/components/form-dialog";
-import { useTranslation } from "react-i18next";
-
-import { SupportTools } from "./support-tools";
-
-export function SupportToolsDialog({
-  open,
-  onOpenChange,
-}: {
-  open: boolean;
-  onOpenChange: (open: boolean) => void;
-}) {
-  const { t } = useTranslation("assets");
-
-  return (
-    <FormDialog
-      cancelLabel={t("cancel")}
-      onOpenChange={onOpenChange}
-      open={open}
-      title={t("support.tools")}
-    >
-      <SupportTools />
-    </FormDialog>
-  );
-}
--- a/modules/assets/src/web/support-tools/list/ui/support-tools.tsx
+++ b/modules/assets/src/web/support-tools/list/ui/support-tools.tsx
@ -1,108 +0,0 @@
-import {
-  EntityAction,
-  EntityListHeader,
-  EntityRowActions,
-  EntityStatus,
-  EntityTable,
-} from "@repo/rdx-ui/components/entity-list";
-import { Button } from "@repo/shadcn-ui/components/button";
-import { useTranslation } from "react-i18next";
-
-import { SupportToolEditorDialog } from "../../shared";
-import { useSupportToolsController } from "../controllers";
-
-export function SupportTools() {
-  const { query, edit, setEdit, open, setOpen } = useSupportToolsController();
-  const { t, i18n } = useTranslation("assets");
-
-  return (
-    <div className="space-y-4">
-      <EntityListHeader
-        actions={
-          <>
-            {" "}
-            <Button
-              onClick={() => {
-                setEdit(undefined);
-                setOpen(true);
-              }}
-            >
-              {t("support.newTool")}
-            </Button>{" "}
-          </>
-        }
-        locale={i18n.language}
-        title={t("support.tools")}
-      />
-      {query.isPending && <p role="status">{t("support.loading")}</p>}
-      {query.isError && (
-        <div role="alert">
-          <p>{t("support.loadError")}</p>
-          <Button
-            onClick={() => {
-              query.refetch().catch(() => undefined);
-            }}
-            variant="outline"
-          >
-            {t("retry")}
-          </Button>
-        </div>
-      )}
-      <EntityTable
-        columns={[
-          {
-            id: "name",
-            label: t("name"),
-            value: (tool) => tool.name,
-            hideable: false,
-            render: (tool) => <span className="font-medium">{tool.name}</span>,
-          },
-          {
-            id: "state",
-            label: t("status"),
-            value: (tool) => tool.active,
-            render: (tool) => (
-              <EntityStatus active={tool.active}>
-                {t(tool.active ? "support.active" : "inactive")}
-              </EntityStatus>
-            ),
-          },
-          {
-            id: "origin",
-            label: t("origin"),
-            value: (tool) => tool.builtin,
-            render: (tool) => <>{t(tool.builtin ? "support.builtin" : "custom")}</>,
-          },
-          {
-            id: "actions",
-            label: t("actions"),
-            hideable: false,
-            render: (tool) => (
-              <EntityRowActions label={t("actions")}>
-                <EntityAction
-                  onClick={() => {
-                    setEdit(tool);
-                    setOpen(true);
-                  }}
-                >
-                  {t("edit")}
-                </EntityAction>
-              </EntityRowActions>
-            ),
-          },
-        ]}
-        items={query.data?.tools ?? []}
-        loading={query.isPending}
-        locale={i18n.language}
-        title={t("support.tools")}
-        unavailable={query.isError}
-      />
-      <SupportToolEditorDialog
-        edit={edit}
-        onOpenChange={setOpen}
-        onSaved={() => setOpen(false)}
-        open={open}
-      />
-    </div>
-  );
-}
--- a/modules/assets/src/web/support-tools/shared/api/index.ts
+++ b/modules/assets/src/web/support-tools/shared/api/index.ts
@ -1 +0,0 @@
-export { saveSupportTool } from "./save-support-tool.api";
--- a/modules/assets/src/web/support-tools/shared/api/save-support-tool.api.ts
+++ b/modules/assets/src/web/support-tools/shared/api/save-support-tool.api.ts
@ -1,9 +0,0 @@
-import type { SupportToolInput } from "../../../../common/support";
-import { SupportToolResponseSchema } from "../../../../common/support";
-import { supportRequest } from "../../../shared/api/support-request";
-
-export async function saveSupportTool(values: SupportToolInput, id?: string) {
-  return SupportToolResponseSchema.parse(
-    await supportRequest(`tools${id ? `/${id}/update` : ""}`, values)
-  );
-}
--- a/modules/assets/src/web/support-tools/shared/controllers/index.ts
+++ b/modules/assets/src/web/support-tools/shared/controllers/index.ts
@ -1 +0,0 @@
-export { useSupportToolFormController } from "./use-support-tool-form-controller";
--- a/modules/assets/src/web/support-tools/shared/controllers/use-support-tool-form-controller.ts
+++ b/modules/assets/src/web/support-tools/shared/controllers/use-support-tool-form-controller.ts
@ -1,30 +0,0 @@
-import { zodResolver } from "@hookform/resolvers/zod";
-import { useMutation, useQueryClient } from "@tanstack/react-query";
-import { useForm } from "react-hook-form";
-
-import type { SupportToolInput } from "../../../../common/support";
-import { SupportToolInputSchema } from "../../../../common/support";
-import { supportKeys } from "../../../shared/queries";
-import { saveSupportTool } from "../api";
-import type { SupportToolFormProps } from "../types";
-
-export function useSupportToolFormController({ tool, onSaved }: SupportToolFormProps) {
-  const client = useQueryClient();
-  const form = useForm<SupportToolInput>({
-    resolver: zodResolver(SupportToolInputSchema),
-    defaultValues: tool ? { name: tool.name, active: tool.active } : { name: "", active: true },
-  });
-  const mutation = useMutation({
-    mutationFn: (values: SupportToolInput) => saveSupportTool(values, tool?.id),
-    onSuccess: async (response) => {
-      await Promise.all([
-        client.invalidateQueries({ queryKey: supportKeys.tools }),
-        client.invalidateQueries({ queryKey: ["asset-support"] }),
-      ]);
-      onSaved(response.tool.id);
-    },
-  });
-  const submit = form.handleSubmit((values) => mutation.mutate(values));
-
-  return { form, mutation, submit };
-}
--- a/modules/assets/src/web/support-tools/shared/index.ts
+++ b/modules/assets/src/web/support-tools/shared/index.ts
@ -1 +0,0 @@
-export { SupportToolEditorDialog, SupportToolForm } from "./ui";
--- a/modules/assets/src/web/support-tools/shared/types/index.ts
+++ b/modules/assets/src/web/support-tools/shared/types/index.ts
@ -1 +0,0 @@
-export type { SupportToolFormProps } from "./support-tool-form-props";
--- a/modules/assets/src/web/support-tools/shared/types/support-tool-form-props.ts
+++ b/modules/assets/src/web/support-tools/shared/types/support-tool-form-props.ts
@ -1,6 +0,0 @@
-import type { SupportToolDTO } from "../../../../common/support";
-
-export type SupportToolFormProps = {
-  tool?: SupportToolDTO;
-  onSaved: (id: string) => void;
-};
--- a/modules/assets/src/web/support-tools/shared/ui/index.ts
+++ b/modules/assets/src/web/support-tools/shared/ui/index.ts
@ -1,3 +0,0 @@
-export { SupportToolEditorDialog } from "./support-tool-editor-dialog";
-
-export { SupportToolForm } from "./support-tool-form";
--- a/modules/assets/src/web/support-tools/shared/ui/support-tool-form.tsx
+++ b/modules/assets/src/web/support-tools/shared/ui/support-tool-form.tsx
@ -1,54 +0,0 @@
-import { FormActions, FormBody } from "@repo/rdx-ui/components/form-dialog";
-import { SwitchField } from "@repo/rdx-ui/components/switch-field";
-import { Button } from "@repo/shadcn-ui/components/button";
-import { Input } from "@repo/shadcn-ui/components/input";
-import { Label } from "@repo/shadcn-ui/components/label";
-import { useId } from "react";
-import { useTranslation } from "react-i18next";
-
-import { SupportFeedback } from "../../../shared";
-import { SupportHelp } from "../../../support-connections/shared/ui/support-help";
-import { useSupportToolFormController } from "../controllers";
-import type { SupportToolFormProps } from "../types";
-
-export function SupportToolForm(props: SupportToolFormProps) {
-  const { tool } = props;
-  const { form, mutation, submit } = useSupportToolFormController(props);
-  const { t } = useTranslation("assets");
-  const id = useId();
-
-  return (
-    <form className="flex min-h-0 flex-1 flex-col overflow-hidden" onSubmit={submit}>
-      <FormBody>
-        <fieldset className="space-y-4" disabled={mutation.isPending}>
-          <div className="space-y-2">
-            <Label htmlFor={id}>{t("support.toolName")}</Label>
-            <Input
-              id={id}
-              maxLength={100}
-              readOnly={tool?.builtin}
-              required
-              {...form.register("name")}
-            />
-          </div>
-          <SwitchField
-            checked={form.watch("active")}
-            id={`${id}-active`}
-            label={t("support.active")}
-            onCheckedChange={(active) => form.setValue("active", active, { shouldDirty: true })}
-          />
-        </fieldset>
-        <SupportFeedback
-          error={mutation.error}
-          invalid={Object.keys(form.formState.errors).length > 0}
-        />
-        <SupportHelp tool />
-      </FormBody>
-      <FormActions>
-        <Button disabled={mutation.isPending} type="submit">
-          {t(mutation.isPending ? "saving" : "save")}
-        </Button>
-      </FormActions>
-    </form>
-  );
-}
--- a/modules/companies/src/api/application/application-configuration.repository.ts
+++ b/modules/companies/src/api/application/application-configuration.repository.ts
@ -13,7 +13,7 @@ export type ApplicationContext = Readonly<{
  resources: readonly {
    id: UniqueID;
    active: boolean;
-    usage: "application" | "certificate" | null;
+    usage: "application" | "certificate" | "support" | null;
  }[];
  actors: ReadonlyMap<string, string>;
 }>;
--- a/modules/companies/src/api/application/certificate-configuration.repository.ts
+++ b/modules/companies/src/api/application/certificate-configuration.repository.ts
@ -14,7 +14,7 @@ export type CertificateContext = Readonly<{
  resources: readonly {
    id: UniqueID;
    active: boolean;
-    usage: "application" | "certificate" | null;
+    usage: "application" | "certificate" | "support" | null;
    expiresOn: string | null;
  }[];
  actors: ReadonlyMap<string, string>;
--- a/modules/resources/src/api/application/resource-inventory.service.ts
+++ b/modules/resources/src/api/application/resource-inventory.service.ts
@ -1,5 +1,7 @@
 import type { UniqueID } from "@repo/rdx-ddd";

+import type { ResourceDefinitionSpec } from "../domain/resource-definition";
+
 import type { IResourceRepository } from "./resource.repository";

 export interface IResourceInventoryService {
@ -8,7 +10,7 @@ export interface IResourceInventoryService {
      id: UniqueID;
      name: string;
      active: boolean;
-      usage: "application" | "certificate" | null;
+      usage: "application" | "certificate" | "support" | null;
      expiresOn: string | null;
    }[]
  >;
@ -33,14 +35,7 @@ export class ResourceInventoryService implements IResourceInventoryService {
      );
      const data = template?.values.data;
      const key = template?.stockKey.getOrUndefined();
-      const usage: "application" | "certificate" | null =
-        key === "template:application"
-          ? "application"
-          : key === "template:certificate"
-            ? "certificate"
-            : data?.kind === "template"
-              ? (data.usage ?? null)
-              : null;
+      const usage = resourceUsage(key, data);
      const expiresOn = expiryFieldId
        ? resource.values.toPrimitive().characteristics[expiryFieldId]
        : null;
@ -55,3 +50,16 @@ export class ResourceInventoryService implements IResourceInventoryService {
    });
  }
 }
+
+function resourceUsage(key: string | undefined, definition: ResourceDefinitionSpec | undefined) {
+  switch (key) {
+    case "template:application":
+      return "application";
+    case "template:certificate":
+      return "certificate";
+    case "template:support":
+      return "support";
+    default:
+      return definition?.kind === "template" ? (definition.usage ?? null) : null;
+  }
+}
--- a/modules/resources/src/api/domain/resource-catalog-seed.ts
+++ b/modules/resources/src/api/domain/resource-catalog-seed.ts
@ -35,6 +35,7 @@ const TEMPLATES: readonly [string, string, readonly string[]][] = [
  ["mailbox", "Buzón de correo", ["email", "provider", "context"]],
  ["access", "Recurso de acceso", ["reference"]],
  ["shared_folder", "Carpeta compartida", ["unc", "server", "description"]],
+  ["support", "Herramienta de asistencia remota", ["provider", "url", "description"]],
  ["application", "Aplicación", ["provider", "url", "description"]],
  ["certificate", "Certificado digital", ["holder", "issuer", "expires", "fingerprint", "purpose"]],
  [
@ -116,6 +117,7 @@ export function seedResourceCatalog(catalog: ResourceCatalog) {

    add(`template:${key}`, {
      kind: "template",
+      ...(key === "support" ? { usage: "support" as const } : {}),
      name,
      description: "",
      fields: references,
--- a/modules/resources/src/api/domain/resource-catalog.test.ts
+++ b/modules/resources/src/api/domain/resource-catalog.test.ts
@ -29,7 +29,7 @@ const field = {
 test("catálogo de recursos: serie idempotente, UUID v7, características opcionales y protección", () => {
  const catalog = seedResourceCatalog(ResourceCatalog.create());

-  assert.equal(catalog.definitions.length, 26);
+  assert.equal(catalog.definitions.length, 27);
  assert.equal(seedResourceCatalog(catalog), catalog);
  assert.ok(catalog.definitions.every((item) => item.id.toPrimitive()[14] === "7"));
  const template = catalog.definitions.find((item) => item.values.data.kind === "template");
@ -170,7 +170,7 @@ test("licencias: ampliar un catálogo previo conserva identidades y disponibilid
  assert.ok(disabled.isSuccess);
  const upgraded = seedResourceCatalog(disabled.data);

-  assert.equal(upgraded.definitions.length, 26);
+  assert.equal(upgraded.definitions.length, 27);
  for (const existing of disabled.data.definitions) {
    assert.equal(
      upgraded.definitions.find((item) => item.id.equals(existing.id)),
--- a/modules/resources/src/api/domain/resource-definition.ts
+++ b/modules/resources/src/api/domain/resource-definition.ts
@ -34,7 +34,7 @@ export const ResourceDefinitionSchema = z.discriminatedUnion("kind", [
      description: z.string().max(1000),
      fields: z.array(TemplateFieldSchema).min(1).max(100),
      sections: z.array(TemplateSectionSchema).max(30).optional(),
-      usage: z.enum(["application", "certificate"]).optional(),
+      usage: z.enum(["application", "certificate", "support"]).optional(),
    })
    .refine((template) => validTemplateSections(template.sections ?? [], template.fields), {
      path: ["sections"],
--- a/modules/resources/src/api/infrastructure/persistence/migrate-support-resources.ts
+++ b/modules/resources/src/api/infrastructure/persistence/migrate-support-resources.ts
@ -0,0 +1,222 @@
+import type { Sequelize, Transaction } from "sequelize";
+import { DataTypes, QueryTypes } from "sequelize";
+import { z } from "zod/v4";
+
+import { Resource } from "../../domain/resource.aggregate";
+import {
+  ResourceSpecification,
+  ResourceValues,
+} from "../../domain/value-objects/resource-values.vo";
+
+import { writeInventory } from "./resource-inventory-relational";
+import { ResourcePersistenceMapper, inventoryIdentity } from "./resource-persistence.mapper";
+
+const mappingTable = "support_tool_resource_migrations";
+
+async function specification(database: Sequelize, transaction: Transaction) {
+  const templates = await database.query<{ id: string; name: string }>(
+    "SELECT id,name FROM resource_definitions WHERE stockKey='template:support'",
+    { type: QueryTypes.SELECT, transaction }
+  );
+  const template = templates[0];
+
+  if (!template) {
+    throw new Error("Plantilla de asistencia ausente.");
+  }
+  const fields = await database.query<{ fieldId: string; name: string; unit: string }>(
+    "SELECT f.id AS fieldId,f.name,f.unit FROM resource_template_fields b JOIN resource_definitions f ON f.id=b.fieldId WHERE b.templateId=:id ORDER BY b.position",
+    { replacements: { id: template.id }, type: QueryTypes.SELECT, transaction }
+  );
+  const result = ResourceSpecification.create({
+    templateId: template.id,
+    templateName: template.name,
+    fields: fields.map((field) => ({ ...field, type: "text", choices: [], required: false })),
+  });
+
+  if (!result.isSuccess) {
+    throw new Error("Especificación de asistencia inválida.");
+  }
+
+  return result.data;
+}
+
+/** Traslada el catálogo a recursos por compañía y conserva las conexiones y sus revisiones. */
+export async function migrateSupportResources(database: Sequelize) {
+  const query = database.getQueryInterface();
+  const tables = await database.query<{ name: string }>(
+    "SELECT TABLE_NAME AS name FROM information_schema.TABLES WHERE TABLE_SCHEMA=DATABASE()",
+    { type: QueryTypes.SELECT }
+  );
+
+  if (!tables.some((table) => table.name === "support_tools")) {
+    if (tables.some((table) => table.name === "support_catalog_lock")) {
+      await query.dropTable("support_catalog_lock");
+    }
+
+    return;
+  }
+  if (!tables.some((table) => table.name === mappingTable)) {
+    await query.createTable(mappingTable, {
+      toolId: { type: DataTypes.UUID, primaryKey: true },
+      companyId: { type: DataTypes.UUID, primaryKey: true },
+      resourceId: {
+        type: DataTypes.UUID,
+        allowNull: false,
+        unique: true,
+        references: { model: "resources", key: "id" },
+        onDelete: "RESTRICT",
+      },
+    });
+  }
+  await database.transaction((transaction) => migrateTools(database, transaction));
+  for (const table of ["asset_support", "asset_support_revisions"] as const) {
+    if (!tables.some((item) => item.name === table)) {
+      continue;
+    }
+    await migrateConnectionReferences(database, table);
+  }
+  await query.dropTable(mappingTable);
+  await query.dropTable("support_tools");
+  if (tables.some((table) => table.name === "support_catalog_lock")) {
+    await query.dropTable("support_catalog_lock");
+  }
+}
+
+async function migrateConnectionReferences(
+  database: Sequelize,
+  table: "asset_support" | "asset_support_revisions"
+) {
+  const query = database.getQueryInterface();
+  const columns = await query.describeTable(table);
+
+  if (!columns.toolId) {
+    return;
+  }
+  if (!columns.resourceId) {
+    await query.addColumn(table, "resourceId", { type: DataTypes.UUID, allowNull: true });
+  }
+  await database.query(
+    table === "asset_support"
+      ? "UPDATE asset_support s JOIN support_tool_resource_migrations m ON m.companyId=s.companyId AND m.toolId=s.toolId SET s.resourceId=m.resourceId"
+      : "UPDATE asset_support_revisions h JOIN asset_support s ON s.id=h.connectionId JOIN support_tool_resource_migrations m ON m.companyId=s.companyId AND m.toolId=h.toolId SET h.resourceId=m.resourceId"
+  );
+  const missing = await database.query(
+    `SELECT id FROM \`${table}\` WHERE resourceId IS NULL LIMIT 1`,
+    { type: QueryTypes.SELECT }
+  );
+
+  if (missing.length) {
+    throw new Error("Conexión de asistencia sin recurso migrado.");
+  }
+  await query.changeColumn(table, "resourceId", { type: DataTypes.UUID, allowNull: false });
+  const constraints = await database.query<{ name: string }>(
+    "SELECT CONSTRAINT_NAME AS name FROM information_schema.KEY_COLUMN_USAGE WHERE TABLE_SCHEMA=DATABASE() AND TABLE_NAME=:table AND COLUMN_NAME='toolId' AND REFERENCED_TABLE_NAME IS NOT NULL",
+    { replacements: { table }, type: QueryTypes.SELECT }
+  );
+
+  for (const constraint of constraints) {
+    await query.removeConstraint(table, constraint.name);
+  }
+  await database.query(`ALTER TABLE ${table} DROP COLUMN toolId`);
+}
+
+const ToolSchema = z.object({
+  id: z.uuid(),
+  name: z.string(),
+  active: z.union([z.boolean(), z.literal(0), z.literal(1)]).transform(Boolean),
+});
+
+async function migrateTools(database: Sequelize, transaction: Transaction) {
+  const companies = await database.query<{ id: string }>(
+    "SELECT id FROM companies ORDER BY id FOR UPDATE",
+    { type: QueryTypes.SELECT, transaction }
+  );
+
+  if (!companies.length) {
+    return;
+  }
+  const actors = await database.query<{ id: string }>(
+    "SELECT id FROM users ORDER BY isInitialAdmin DESC,id LIMIT 1",
+    { type: QueryTypes.SELECT, transaction }
+  );
+  const actor = actors[0];
+
+  if (!actor) {
+    throw new Error("La migración necesita un usuario para la auditoría.");
+  }
+  const rows = await database.query<Record<string, unknown>>(
+    "SELECT id,name,active FROM support_tools ORDER BY id FOR UPDATE",
+    { type: QueryTypes.SELECT, transaction }
+  );
+  const tools = rows.map((row) => ToolSchema.parse(row));
+  const spec = await specification(database, transaction);
+
+  for (const company of companies) {
+    for (const tool of tools) {
+      await migrateTool(database, company.id, tool, spec, actor.id, transaction);
+    }
+  }
+}
+
+async function migrateTool(
+  database: Sequelize,
+  companyId: string,
+  tool: z.infer<typeof ToolSchema>,
+  spec: ResourceSpecification,
+  actorId: string,
+  transaction: Transaction
+) {
+  const replacements = { toolId: tool.id, companyId };
+  const existing = await database.query(
+    "SELECT resourceId FROM support_tool_resource_migrations WHERE toolId=:toolId AND companyId=:companyId",
+    { replacements, type: QueryTypes.SELECT, transaction }
+  );
+
+  if (existing.length) {
+    return;
+  }
+  const values = ResourceValues.create(
+    {
+      templateId: spec.templateId.toPrimitive(),
+      name: tool.name,
+      active: tool.active,
+      notes: "",
+      characteristics: {},
+    },
+    spec
+  );
+
+  if (!values.isSuccess) {
+    throw new Error("Herramienta de asistencia inválida.");
+  }
+  const resource = Resource.create(
+    inventoryIdentity(companyId),
+    spec,
+    values.data,
+    inventoryIdentity(actorId),
+    new Date().toISOString()
+  );
+
+  if (!resource.isSuccess) {
+    throw new Error("No se pudo crear el recurso de asistencia.");
+  }
+  const rows = new ResourcePersistenceMapper().toPersistence(resource.data);
+  // Conserva el UUID de la herramienta en la primera compañía que pueda utilizarlo.
+  const occupied = await database.query("SELECT id FROM resources WHERE id=:id", {
+    replacements: { id: tool.id },
+    type: QueryTypes.SELECT,
+    transaction,
+  });
+
+  if (!occupied.length) {
+    rows.resource.id = tool.id;
+    for (const revision of rows.revisions) {
+      revision.resourceId = tool.id;
+    }
+  }
+  await writeInventory(database, rows, new Set(), transaction);
+  await database.query(
+    "INSERT INTO support_tool_resource_migrations (toolId,companyId,resourceId) VALUES (:toolId,:companyId,:resourceId)",
+    { replacements: { ...replacements, resourceId: rows.resource.id }, transaction }
+  );
+}
--- a/modules/resources/src/api/module.ts
+++ b/modules/resources/src/api/module.ts
@ -10,6 +10,7 @@ import { seedResourceCatalog } from "./domain/resource-catalog-seed";
 import { registerResourceRoutes } from "./infrastructure/http/resource.routes";
 import { registerResourceCatalogRoutes } from "./infrastructure/http/resource-catalog.routes";
 import { migrateLegacyResources } from "./infrastructure/persistence/migrate-legacy-resources";
+import { migrateSupportResources } from "./infrastructure/persistence/migrate-support-resources";
 import { migrateInventory } from "./infrastructure/persistence/resource.model";
 import {
  ResourceCatalogModel,
@ -40,6 +41,7 @@ export async function createResourceModule(database: Sequelize, authenticate: Re
  }
  await migrateInventory(database);
  await enforceResourceConstraints(database);
+  await migrateSupportResources(database);
  const catalog = new ResourceCatalogUseCases(repository);
  const inventoryRepository = new SequelizeResourceRepository(database);
  const inventory = new ResourceUseCases(inventoryRepository);
--- a/modules/resources/src/common/locales/en.json
+++ b/modules/resources/src/common/locales/en.json
@ -21,7 +21,7 @@
  "history": "History",
  "recordedBy": "Recorded by {{name}}",
  "snapshotNotice": "This record retains the template fields captured when the resource was created.",
-  "resourceDescription": "Register a mailbox, shared folder, application, certificate or software license used in this company's context.",
+  "resourceDescription": "Register a mailbox, shared folder, application, certificate, software license or assistance tool for this company.",
  "resourceExamples": "Examples: admin@company.com, Administration folder, corporate Zoom, signing certificate or Microsoft 365 subscription.",
  "resourceGuidance": "Characteristics are optional unless the template requires them. Never store passwords or private keys.",
  "resourceScope": "This record identifies the company resource. Availability and device configuration are managed separately.",
@ -58,11 +58,12 @@
  "editField": "Edit field",
  "newTemplate": "New template",
  "templateUsage": "Template use",
-  "templateUsageHelp": "Enables resources in user profiles. The use is fixed after creation.",
+  "templateUsageHelp": "Allows these resources to be used as profile applications or certificates, or as remote assistance tools. Usage is fixed after creation.",
  "usage": {
    "general": "General",
    "application": "Application",
-    "certificate": "Digital certificate"
+    "certificate": "Digital certificate",
+    "support": "Remote assistance"
  },
  "editTemplate": "Edit template",
  "name": "Name",
--- a/modules/resources/src/common/locales/es.json
+++ b/modules/resources/src/common/locales/es.json
@ -21,7 +21,7 @@
  "history": "Historial",
  "recordedBy": "Registrado por {{name}}",
  "snapshotNotice": "La ficha conserva los campos de la plantilla utilizados al dar de alta el recurso.",
-  "resourceDescription": "Registra un buzón, carpeta compartida, aplicación, certificado o licencia de software disponible en el contexto de esta compañía.",
+  "resourceDescription": "Registra un buzón, carpeta compartida, aplicación, certificado, licencia de software o herramienta de asistencia de esta compañía.",
  "resourceExamples": "Ejemplos: administracion@empresa.es, carpeta Administración, Zoom corporativo, certificado de firma o suscripción Microsoft 365.",
  "resourceGuidance": "Las características son opcionales salvo que la plantilla indique lo contrario. No registres contraseñas ni claves privadas.",
  "resourceScope": "Este registro identifica el recurso de la compañía. Su disponibilidad y su configuración en los equipos se gestionan por separado.",
@ -58,11 +58,12 @@
  "editField": "Editar campo",
  "newTemplate": "Nueva plantilla",
  "templateUsage": "Uso de la plantilla",
-  "templateUsageHelp": "Permite utilizar sus recursos en perfiles de usuario. El uso queda fijo tras el alta.",
+  "templateUsageHelp": "Permite usar estos recursos como aplicaciones o certificados de perfiles, o como herramientas de asistencia remota. El uso queda fijo tras el alta.",
  "usage": {
    "general": "General",
    "application": "Aplicación",
-    "certificate": "Certificado digital"
+    "certificate": "Certificado digital",
+    "support": "Asistencia remota"
  },
  "editTemplate": "Editar plantilla",
  "name": "Nombre",
--- a/modules/resources/src/web/catalog-templates/shared/ui/catalog-template-form.tsx
+++ b/modules/resources/src/web/catalog-templates/shared/ui/catalog-template-form.tsx
@ -50,13 +50,13 @@ export function CatalogTemplateForm(props: CatalogTemplateFormProps) {
                id={`${id}-usage`}
                label={t("templateUsage")}
                onValueChange={(value) => {
-                  if (value === "application" || value === "certificate") {
+                  if (value === "application" || value === "certificate" || value === "support") {
                    form.setValue("usage", value);
                  } else {
                    form.setValue("usage", undefined);
                  }
                }}
-                options={["general", "application", "certificate"].map((value) => ({
+                options={["general", "application", "certificate", "support"].map((value) => ({
                  value,
                  label: t(`usage.${value}`),
                }))}
--- a/modules/resources/src/web/catalog/list/controllers/use-catalog-page-controller.ts
+++ b/modules/resources/src/web/catalog/list/controllers/use-catalog-page-controller.ts
@ -43,7 +43,10 @@ export function useResourceCatalogPageController({ scope }: ResourceCatalogPageP
    mutationFn: ({ item, active }: { item: CatalogItemDTO; active: boolean | null }) =>
      catalogApi.status(scope, item.id, active),
    onSuccess: async (response) => {
-      await client.invalidateQueries({ queryKey: ["resource-catalog"] });
+      await Promise.all([
+        client.invalidateQueries({ queryKey: ["resource-catalog"] }),
+        client.invalidateQueries({ queryKey: ["asset-support"] }),
+      ]);
      client.setQueryData(catalogKeys.scope(scope), response);
    },
  });
--- a/modules/resources/src/web/catalog/shared/controllers/use-catalog-save.ts
+++ b/modules/resources/src/web/catalog/shared/controllers/use-catalog-save.ts
@ -21,7 +21,10 @@ export function useCatalogSave(scope: string, onSaved: CatalogSaved, id?: string
  return useMutation({
    mutationFn: (values: ResourceDefinitionSpec) => catalogApi.save(scope, values, id),
    onSuccess: async (response) => {
-      await client.invalidateQueries({ queryKey: ["resource-catalog"] });
+      await Promise.all([
+        client.invalidateQueries({ queryKey: ["resource-catalog"] }),
+        client.invalidateQueries({ queryKey: ["asset-support"] }),
+      ]);
      client.setQueryData(catalogKeys.scope(scope), { items: response.items });
      if (mounted.current) {
        onSaved(response.savedId, response);
--- a/modules/resources/src/web/resources/shared/controllers/use-resource-form-controller.ts
+++ b/modules/resources/src/web/resources/shared/controllers/use-resource-form-controller.ts
@ -50,7 +50,9 @@ export function useResourceFormController({
    (item) =>
      item.values.kind === "template" &&
      item.effectiveActive &&
-      ((initialKind !== "application" && initialKind !== "certificate") ||
+      ((initialKind !== "application" &&
+        initialKind !== "certificate" &&
+        initialKind !== "support") ||
        item.builtinKey === `template:${initialKind}` ||
        item.values.usage === initialKind)
  );
@ -77,6 +79,7 @@ export function useResourceFormController({
          ["application-configurations"],
          ["certificate-configurations"],
          ["remote-connections", companyId],
+          ["asset-support", companyId],
        ].map((queryKey) => client.invalidateQueries({ queryKey }))
      );
      if (mounted.current) {
--- a/modules/resources/src/web/resources/shared/helpers/resource-form-values.ts
+++ b/modules/resources/src/web/resources/shared/helpers/resource-form-values.ts
@ -50,7 +50,7 @@ export function requireMailboxAddress(
 export function resourceDefaults(
  items: readonly CatalogItemDTO[],
  resource: ResourceDTO | undefined,
-  initialKind: "mailbox" | "access" | "application" | "certificate" | undefined,
+  initialKind: "mailbox" | "access" | "application" | "certificate" | "support" | undefined,
  initialAddress: string,
  initialIntegration: ResourceInput["integration"]
 ): ResourceInput {
--- a/modules/resources/src/web/resources/shared/resources.test.tsx
+++ b/modules/resources/src/web/resources/shared/resources.test.tsx
@ -139,3 +139,27 @@ test("licencia: formulario reutilizable con campos opcionales y ayuda antes de g
    assert.equal(html.includes("licenseDescription"), false);
  }
 });
+
+test("asistencia: alta de recurso con plantilla específica y características opcionales", async () => {
+  const catalog = buildCatalogResponse(seedResourceCatalog(ResourceCatalog.create()), Maybe.none());
+  const template = catalog.items.find((item) => item.builtinKey === "template:support");
+
+  assert.ok(template && template.values.kind === "template");
+  assert.equal(template.values.usage, "support");
+  assert.ok(template.values.fields.every((field) => !field.required));
+  const html = await render(
+    "es",
+    <ResourceForm
+      allowQuickCreate={false}
+      companyId={companyId}
+      initialKind="support"
+      items={catalog.items}
+      onSaved={() => undefined}
+    />
+  );
+
+  assert.ok(html.includes("Herramienta de asistencia remota"));
+  assert.ok(html.includes("Proveedor"));
+  assert.ok(html.includes("URL"));
+  assert.equal(html.includes('aria-label="Nueva plantilla"'), false);
+});
--- a/modules/resources/src/web/resources/shared/types/resource-editor-props.ts
+++ b/modules/resources/src/web/resources/shared/types/resource-editor-props.ts
@ -1,7 +1,7 @@
 export type ResourceEditorProps = {
  companyId: string;
  resourceId?: string | undefined;
-  initialKind?: "mailbox" | "access" | "application" | "certificate" | undefined;
+  initialKind?: "mailbox" | "access" | "application" | "certificate" | "support" | undefined;
  initialAddress?: string;
  initialAccess?:
    | {
--- a/modules/resources/src/web/resources/shared/types/resource-form-props.ts
+++ b/modules/resources/src/web/resources/shared/types/resource-form-props.ts
@ -7,7 +7,7 @@ export type ResourceFormProps = {
  items: readonly CatalogItemDTO[];
  onSaved: (id: string) => void;
  allowQuickCreate?: boolean;
-  initialKind?: "mailbox" | "access" | "application" | "certificate" | undefined;
+  initialKind?: "mailbox" | "access" | "application" | "certificate" | "support" | undefined;
  initialAddress?: string;
  initialIntegration?: ResourceInput["integration"];
 };
--- a/pnpm-lock.yaml
+++ b/pnpm-lock.yaml
@ -148,6 +148,9 @@ importers:
      '@metis/core':
        specifier: workspace:*
        version: link:../core
+      '@metis/resources':
+        specifier: workspace:*
+        version: link:../resources
      '@repo/rdx-ddd':
        specifier: workspace:*
        version: link:../../packages/rdx-ddd
				`@ -1 +0,0 @@`
				`export { listSupportTools } from "./list-support-tools.api";`
				`@ -1 +0,0 @@`
				`export { useSupportToolsController } from "./use-support-tools-controller";`
				`@ -1 +0,0 @@`
				`export { SupportToolsDialog } from "./support-tools-dialog";`
				`@ -1 +0,0 @@`
				`export { saveSupportTool } from "./save-support-tool.api";`
				`@ -1 +0,0 @@`
				`export { useSupportToolFormController } from "./use-support-tool-form-controller";`
				`@ -1 +0,0 @@`
				`export { SupportToolEditorDialog, SupportToolForm } from "./ui";`
				`@ -1 +0,0 @@`
				`export type { SupportToolFormProps } from "./support-tool-form-props";`