Tickets

apps/server/src/identity.test.ts

@@ -36,6 +36,7 @@ import { verifyResourceMigration } from "./resource-migration.integration";
 import { verifyResources } from "./resources.integration";
 import { verifySupport } from "./support.integration";
 import { verifyTelework } from "./telework.integration";
+import { verifyTickets } from "./tickets.integration";
 import { verifyWorkProfiles } from "./work-profiles.integration";
 import { verifyWorkstations } from "./workstations.integration";
 
@@ -52,6 +53,9 @@ test("HTTP y MariaDB: configuración única, usuarios, sesiones y protección de
     await once(server, "listening");
     await database.query("UPDATE identity_state SET initialAdminId = NULL WHERE id = 1");
     await database.query("DELETE FROM http_sessions");
+    await database.query("DELETE FROM ticket_revisions");
+    await database.query("DELETE FROM tickets");
+    await database.query("UPDATE ticket_counter SET nextNumber=1 WHERE id=1");
     await database.query("DELETE FROM mail_configuration_revisions");
     await database.query("DELETE FROM mail_configurations");
     await database.query("DELETE FROM mailbox_use_revisions");
@@ -818,6 +822,7 @@ test("HTTP y MariaDB: configuración única, usuarios, sesiones y protección de
       database
     );
     await verifySupport((...args) => operator.request(...args), customer.id, secondCompany.id);
+    await verifyTickets((...args) => operator.request(...args), customer.id, secondCompany.id);
     // El entorno normal bloquea las fichas antiguas; el modo de fixtures anterior no se usa aquí.
     const migratedRuntime = await createIdentityRuntime(database, environment);
     const migratedServer = createApp(() => undefined, migratedRuntime).listen(0, "127.0.0.1");
@@ -914,6 +919,7 @@ test("HTTP y MariaDB: configuración única, usuarios, sesiones y protección de
       401,
       "UNAUTHENTICATED"
     );
+    await expectError(await operator.request("/tickets"), 401, "UNAUTHENTICATED");
     await expectError(await operator.request("/users"), 401, "UNAUTHENTICATED");
     await expectError(await operator.request("/companies"), 401, "UNAUTHENTICATED");
     await assert.rejects(

apps/server/src/tickets.integration.ts

@@ -0,0 +1,175 @@
+import assert from "node:assert/strict";
+import { randomUUID } from "node:crypto";
+
+import { InventoryResponseSchema } from "@metis/assets/common";
+import {
+  CompanyResponseSchema,
+  type TicketDTO,
+  type TicketInput,
+  TicketListSchema,
+  TicketLookupsSchema,
+  TicketResponseSchema,
+} from "@metis/companies/common";
+import { z } from "zod/v4";
+
+type Request = (path: string, body?: unknown, origin?: string, token?: string) => Promise<Response>;
+export async function verifyTickets(request: Request, companyId: string, otherId: string) {
+  const path = `/tickets/${companyId}`;
+  const key = randomUUID();
+  const lookupsResponse = await request(`${path}/lookups`);
+  assert.equal(lookupsResponse.status, 200);
+  const lookups = TicketLookupsSchema.parse(await lookupsResponse.json());
+  const list = TicketListSchema.parse(await (await request("/tickets")).json());
+  const person = lookups.people.find((item) => item.active);
+  const asset = lookups.assets.find((item) => item.active);
+  const technician = list.technicians.find((item) => item.active);
+  assert.ok(person && asset && technician);
+  const values: TicketInput = {
+    subject: "Ticket de prueba",
+    description: "Correo no recibe mensajes",
+    requesterId: person.id,
+    assigneeId: technician.id,
+    state: "open",
+    priority: "normal",
+    channel: "phone",
+    affected: [
+      { kind: "asset", targetId: asset.id },
+      { kind: "person", targetId: person.id },
+    ],
+  };
+  const body = { values, requestKey: key, expectedRevisionId: null };
+  async function error(url: string, payload: unknown, status: number, code: string) {
+    const response = await request(url, payload);
+    assert.equal(response.status, status, await response.clone().text());
+    assert.equal(z.object({ code: z.string() }).parse(await response.json()).code, code);
+  }
+  const createdResponse = await request(path, body);
+  assert.equal(createdResponse.status, 201, await createdResponse.clone().text());
+  const created = TicketResponseSchema.parse(await createdResponse.json()).ticket;
+  assert.equal(created.id[14], "7");
+  assert.match(created.reference, /^T-[0-9]{6,}$/);
+  assert.equal(created.history.length, 1);
+  assert.equal(created.requesterName, person.name);
+  assert.equal(created.assigneeName, technician.name);
+  const repeatedResponse = await request(path, body);
+  assert.equal(repeatedResponse.status, 201);
+  assert.equal(TicketResponseSchema.parse(await repeatedResponse.json()).ticket.id, created.id);
+  await error(path, { ...body, values: { ...values, subject: "Otro" } }, 409, "REQUEST_KEY_REUSED");
+  await error(`/tickets/${otherId}`, body, 409, "REQUEST_KEY_REUSED");
+  const otherPerson = TicketLookupsSchema.parse(
+    await (await request(`/tickets/${otherId}/lookups`)).json()
+  ).people[0];
+  if (otherPerson) {
+    await error(
+      path,
+      { ...body, requestKey: randomUUID(), values: { ...values, requesterId: otherPerson.id } },
+      409,
+      "REQUESTER_UNAVAILABLE"
+    );
+  }
+  await error(
+    `/tickets/${otherId}/${created.id}/update`,
+    { ...body, expectedRevisionId: created.history[0]?.id },
+    404,
+    "TICKET_NOT_FOUND"
+  );
+  await error(
+    path,
+    {
+      ...body,
+      requestKey: randomUUID(),
+      values: { ...values, affected: [{ kind: "resource", targetId: asset.id }] },
+    },
+    409,
+    "TARGET_UNAVAILABLE"
+  );
+  await error(
+    path,
+    { ...body, requestKey: randomUUID(), values: { ...values, assigneeId: randomUUID() } },
+    409,
+    "ASSIGNEE_UNAVAILABLE"
+  );
+  await error(path, { ...body, values: { ...values, subject: "" } }, 400, "INVALID_REQUEST");
+  assert.equal((await request(path, body, "http://evil.example")).status, 403);
+  assert.equal((await request(path, body, undefined, "invalid")).status, 403);
+  assert.equal((await request("/tickets?unknown=1")).status, 400);
+  async function update(ticket: TicketDTO, next: TicketInput) {
+    const response = await request(`${path}/${ticket.id}/update`, {
+      values: next,
+      requestKey: randomUUID(),
+      expectedRevisionId: ticket.history.at(-1)?.id,
+    });
+    assert.equal(response.status, 200, await response.clone().text());
+    return TicketResponseSchema.parse(await response.json()).ticket;
+  }
+  const same = await update(created, values);
+  assert.equal(same.history.length, 1);
+  const updated = await update(same, { ...values, state: "in_progress", priority: "high" });
+  assert.equal(updated.history.length, 2);
+  assert.equal(updated.reference, created.reference);
+  assert.equal(updated.history[0]?.values.state, "open");
+  await error(
+    `${path}/${created.id}/update`,
+    { ...body, expectedRevisionId: created.history[0]?.id },
+    409,
+    "TICKET_CHANGED"
+  );
+  const concurrent = await Promise.all(
+    ["resolved", "waiting"].map((state) =>
+      request(`${path}/${created.id}/update`, {
+        ...body,
+        requestKey: randomUUID(),
+        expectedRevisionId: updated.history.at(-1)?.id,
+        values: { ...updated.values, state },
+      })
+    )
+  );
+  assert.deepEqual(concurrent.map((response) => response.status).sort(), [200, 409]);
+  const other = await request(`/tickets/${otherId}`, {
+    values: { ...values, requesterId: null, assigneeId: null, affected: [] },
+    requestKey: randomUUID(),
+    expectedRevisionId: null,
+  });
+  assert.equal(other.status, 201);
+  const otherTicket = TicketResponseSchema.parse(await other.json()).ticket;
+  assert.notEqual(otherTicket.reference, created.reference);
+  const global = TicketListSchema.parse(await (await request("/tickets")).json());
+  assert.ok(global.tickets.some((item) => item.id === created.id));
+  assert.ok(global.tickets.some((item) => item.id === otherTicket.id));
+  const scoped = TicketListSchema.parse(await (await request(path)).json());
+  assert.ok(scoped.tickets.every((item) => item.companyId === companyId));
+  const originalPerson = CompanyResponseSchema.parse(
+    await (await request(`/companies/${companyId}`)).json()
+  ).company.people.find((item) => item.id === person.id);
+  assert.ok(originalPerson);
+  const personValues = {
+    name: originalPerson.name,
+    position: originalPerson.position,
+    email: originalPerson.email,
+    phone: originalPerson.phone,
+    active: originalPerson.active,
+    isContact: originalPerson.isContact,
+  };
+  const disabledPerson = await request(`/companies/${companyId}/people/${person.id}/update`, {
+    ...personValues,
+    active: false,
+  });
+  assert.equal(disabledPerson.status, 200);
+  CompanyResponseSchema.parse(await disabledPerson.json());
+  const current = scoped.tickets.find((item) => item.id === created.id);
+  assert.ok(current);
+  const retained = await update(current, {
+    ...current.values,
+    description: "Referencia histórica retenida",
+  });
+  assert.equal(retained.values.requesterId, person.id);
+  await error(path, { ...body, requestKey: randomUUID() }, 409, "REQUESTER_UNAVAILABLE");
+  assert.equal(
+    (await request(`/companies/${companyId}/people/${person.id}/update`, personValues)).status,
+    200
+  );
+  const host = InventoryResponseSchema.parse(
+    await (await request(`/assets/${companyId}`)).json()
+  ).assets.find((item) => item.id === asset.id);
+  assert.ok(host);
+}

docs/arquitectura/modelo-ddd-e-identificadores.md

@@ -90,3 +90,7 @@ ProcessTemplate y PersonProcess son AggregateRoot; sus revisiones y las tareas P
 ## Asistencia técnica remota
 
 SupportConnection delimita cada método de asistencia de un activo de una compañía. SupportValues encapsula la referencia UniqueID a herramienta y los valores de configuración; SupportConnectionRevision conserva las instantáneas con actor y fecha. SupportTool es la raíz del catálogo global y utiliza Name. Todas las raíces y revisiones nuevas tienen UUID v7. Consultar [Asistencia técnica remota](../asistencia-tecnica-remota.md).
+
+## Tickets
+
+Ticket es AggregateRoot con compañía inmutable, referencia global y TicketValues (Name, UniqueID/Maybe y referencias tipadas TicketTarget). TicketRevision conserva cada instantánea con UUID propio, actor y fecha. Las referencias afectadas son valores sin ciclo de vida independiente, no entidades. Alta idempotente por clave de solicitud y edición condicionada a la última revisión. Consultar [Tickets](../tickets.md).

docs/plan-de-desarrollo.md

@@ -85,7 +85,7 @@ Varios métodos por activo, catálogo global ampliable con herramientas de serie
 
 ## Siguientes entregas: orden actualizado
 
-1. Tickets e intervenciones: concretar las peticiones recibidas por email/teléfono, solicitante y elementos afectados; múltiples intervenciones por ticket e intervenciones internas sin ticket.
+1. Intervenciones: trabajo realizado, técnico, tiempos y elementos afectados; múltiples intervenciones por ticket e intervenciones internas sin ticket.
 2. Vinculación explícita entre un acceso remoto y su VPN previa, si resulta necesaria.
 
 Este orden se concreta antes de cada entrega. Las licencias y su relación con cuentas se explorarán posteriormente.
@@ -96,10 +96,13 @@ Activos por compañía, plantilla capturada, sede y persona opcionales, cuatro e
 
 Las [relaciones entre activos](relaciones-entre-activos.md) están implementadas: catálogo global y local, cinco tipos de serie, vínculos en ambos sentidos y retirada con auditoría. Los [puestos de trabajo](puestos-de-trabajo.md) están implementados, sin anidación, con sede y persona opcionales, composición exclusiva, recursos compartidos entre puestos vigentes e historial.
 
-## Tickets e intervenciones: pendiente
+## Tickets: implementados
 
-Cliente, sede, activo afectado, técnico, fecha, tiempo empleado, diagnóstico, trabajo realizado y resolución.
+Tickets por compañía y consulta global con búsqueda/filtros, referencia corta global además de UUID, solicitante y responsable opcionales, canales, estados, prioridades y varios elementos afectados. Modales, altas rápidas, historial, altas idempotentes y protección de edición concurrente. Consultar [Tickets](tickets.md).
-Un ticket puede tener varias intervenciones. No confundir la solicitud de soporte con cada trabajo realizado.
+
+## Intervenciones: pendientes
+
+Fecha, técnico, tiempo empleado, diagnóstico, trabajo realizado, resultado y elementos afectados. Un ticket puede generar varias intervenciones; también pueden existir intervenciones internas sin ticket.
 
 ## Servicios y documentación: pendiente
 
@@ -108,4 +111,4 @@ Las credenciales se resolverán con una solución específica; no almacenarlas c
 
 ## Decisiones pendientes
 
-Permisos por técnico si llegan a necesitarse, despliegue, backups, recuperación administrativa y modelo de organización. El acceso y los usuarios ya están implementados; la base de compañías clientes, personas, departamentos, asignaciones y sedes está implementada. El inventario está implementado; los tickets siguen pendientes.
+Permisos por técnico si llegan a necesitarse, despliegue, backups, recuperación administrativa y modelo de organización. El acceso y los usuarios ya están implementados; la base de compañías clientes, personas, departamentos, asignaciones y sedes está implementada. El inventario está implementado; los tickets están implementados; las intervenciones siguen pendientes.

docs/tickets.md

@@ -0,0 +1,48 @@
+# Tickets
+
+Cada ticket pertenece a una única compañía, que no puede cambiar tras el alta. Tiene UUID v7 y referencia corta global T-000001. La referencia se reserva en una transacción; no sustituye al UUID.
+
+## Información y comportamiento
+
+Asunto obligatorio y descripción opcional. Solicitante opcional entre las personas de la compañía; responsable opcional entre los usuarios internos de Metis Desk. Las personas de las compañías no acceden a esta aplicación.
+
+Canales: email, teléfono, interno y otro. Estados: abierto, en curso, en espera, resuelto y cancelado. Prioridades: baja, normal, alta y urgente. El formulario empieza abierto, prioridad normal y canal email. Se puede reabrir un ticket editando su estado; siempre se conserva el historial.
+
+Elementos afectados opcionales y múltiples: personas, puestos de trabajo, activos y recursos de la misma compañía. No se repite el mismo tipo e identificador. Solo se añaden elementos disponibles y personas/usuarios activos; las referencias existentes que se desactivan se pueden conservar para consulta e historial.
+
+Cada cambio semántico crea TicketRevision con UUID, usuario y fecha. Guardar sin cambios no añade otra revisión. El último UUID de revisión protege la edición frente a cambios simultáneos: el formulario muestra un conflicto y permite cerrarlo y abrir la versión actual.
+
+Las altas incluyen una clave de solicitud para evitar duplicar un ticket al reintentar. La misma clave y datos originales devuelve el ticket existente; reutilizarla con otros datos, actor o compañía se rechaza. El navegador genera la clave con el generador compartido, compatible con HTTP por IP local.
+
+No se eliminan tickets. Cancelar o resolver conserva toda la información. Esta entrega no incluye intervenciones ni tiempos de trabajo.
+
+## Interfaz
+
+Tickets dentro de cada compañía muestra únicamente sus registros. Todos los tickets se abre desde el acceso T de la barra de espacios; reúne todas las compañías. Permite buscar por referencia/asunto/compañía/solicitante y filtrar por compañía (vista global), estado, prioridad y responsable, incluyendo sin asignar. Orden inicial: último cambio más reciente.
+
+Nuevo ticket está a la derecha de la cabecera. Alta y edición en modal; la ayuda aparece inmediatamente antes del pie Guardar/Cancelar. En la compañía, esta queda fijada. En la vista global se selecciona; cambiarla antes de guardar limpia solicitante y elementos afectados, conservando el resto del formulario.
+
+SelectWithAction permite crear compañía, solicitante y elementos afectados desde el propio formulario. Las altas rápidas reutilizan los formularios de persona, activo, recurso y puesto, conservan los datos del ticket y seleccionan el elemento creado.
+
+Ficha e historial muestra datos, revisiones, autor y fecha. Los nombres de referencias se consultan en los catálogos actuales; las revisiones conservan los identificadores originales.
+
+## Arquitectura y persistencia
+
+Ticket es AggregateRoot, TicketValues encapsula Name, referencias UniqueID/Maybe y TicketTarget como valor de referencia tipada. TicketRevision es DomainEntity. Las referencias afectadas no tienen un ciclo de vida independiente; se comparan como valores sin importar el orden.
+
+Migración explícita e idempotente: tickets, ticket_revisions y ticket_counter (contador técnico). FK a compañía, solicitantes, responsables y actores, unicidad de referencia, clave de solicitud y posición de revisión. Escritos en una transacción, con bloqueo de compañía y contador para garantizar coherencia y numeración global.
+
+Los activos/puestos y recursos se consultan mediante servicios públicos de sus módulos; no se importan modelos ORM ajenos. Repositorio y mapper propios en Infrastructure, puertos y adaptación en Application.
+
+API autenticada:
+- GET /api/tickets: listado global.
+- GET /api/tickets/:companyId: listado de compañía.
+- GET /api/tickets/:companyId/lookups: opciones de esa compañía.
+- POST /api/tickets/:companyId: alta.
+- POST /api/tickets/:companyId/:id/update: edición.
+
+Entradas y salidas estrictas. Escrituras protegidas por sesión, CSRF y origen. La compañía del ticket y las referencias se validan en el servidor.
+
+## Validación
+
+Pruebas de dominio/mapper, filtros y renderizado de formularios, e integración HTTP/MariaDB: pertenencia, campos opcionales, afectados únicos, inactividad, referencias conservadas, UUID, referencia global, historial, idempotencia, conflictos concurrentes, autenticación, CSRF y origen. Las pruebas usan la base dedicada y no crean registros de prueba en desarrollo.

modules/assets/src/api/module.ts

@@ -55,6 +55,17 @@ export async function createAssetModule(database: Sequelize, authenticate: Reque
   return {
     services: {
       inventory: {
+        workstations: async (companyId: UniqueID) => {
+          const result = await assetRepository.get(companyId);
+          if (!result.isSuccess) {
+            throw new Error("Puestos no disponibles.");
+          }
+          return result.data.workstations.map((item) => ({
+            id: item.id,
+            name: item.values.toPrimitive().name,
+            active: item.values.toPrimitive().active,
+          }));
+        },
         list: async (companyId: UniqueID) => {
           const result = await assetRepository.get(companyId);
           if (!result.isSuccess) {

modules/assets/src/web/index.ts

@@ -5,4 +5,5 @@ export { AssetCatalogPage } from "./catalog-page";
 export { assetsEnglish, assetsSpanish } from "./i18n";
 export { inventoryApi, inventoryKeys } from "./inventory-api";
 export { AssetInventoryPage } from "./inventory-page";
+export { WorkstationForm } from "./workstation-form";
 export { WorkstationsPage } from "./workstations-page";

modules/companies/package.json

@@ -10,7 +10,7 @@
   },
   "scripts": {
     "typecheck": "tsc -p tsconfig.json",
-    "test": "TSX_TSCONFIG_PATH=../../tsconfig.json node --import tsx --test src/api/domain/company.aggregate.test.ts src/api/domain/people.test.ts src/web/components/companies-page.test.tsx src/api/domain/access/access.test.ts src/api/domain/mail-configuration.test.ts src/api/domain/mailbox.test.ts src/web/access/access.test.tsx src/web/mail/mail.test.tsx src/api/domain/work-profile.test.ts src/web/profiles/profile.test.tsx src/api/domain/printer-configuration.test.ts src/web/printers/printer.test.tsx src/api/domain/application-configuration.test.ts src/web/applications/application.test.tsx src/api/domain/certificate-configuration.test.ts src/web/certificates/certificate.test.tsx src/web/profiles/work-environment.test.tsx src/api/domain/telework-authorization.test.ts src/web/telework/telework.test.tsx src/api/domain/remote-connection.test.ts src/api/domain/process.test.ts src/web/remote/remote.test.tsx src/web/processes/processes.test.tsx"
+    "test": "TSX_TSCONFIG_PATH=../../tsconfig.json node --import tsx --test src/api/domain/company.aggregate.test.ts src/api/domain/people.test.ts src/web/components/companies-page.test.tsx src/api/domain/access/access.test.ts src/api/domain/mail-configuration.test.ts src/api/domain/mailbox.test.ts src/web/access/access.test.tsx src/web/mail/mail.test.tsx src/api/domain/work-profile.test.ts src/web/profiles/profile.test.tsx src/api/domain/printer-configuration.test.ts src/web/printers/printer.test.tsx src/api/domain/application-configuration.test.ts src/web/applications/application.test.tsx src/api/domain/certificate-configuration.test.ts src/web/certificates/certificate.test.tsx src/web/profiles/work-environment.test.tsx src/api/domain/telework-authorization.test.ts src/web/telework/telework.test.tsx src/api/domain/remote-connection.test.ts src/api/domain/process.test.ts src/web/remote/remote.test.tsx src/web/processes/processes.test.tsx src/api/domain/ticket.test.ts src/web/tickets/tickets.test.tsx"
   },
   "dependencies": {
     "@repo/rdx-ddd": "workspace:*",

modules/companies/src/api/application/ticket-input.mapper.ts

@@ -0,0 +1,43 @@
+import { Result } from "@repo/rdx-utils";
+
+import type { Ticket } from "../domain/ticket.aggregate";
+import { TicketError, type TicketInput } from "../domain/ticket-values";
+import { TicketValues } from "../domain/value-objects/ticket-values";
+
+import { type TicketOption, type TicketSaveContext, targetOptions } from "./ticket.repository";
+
+function available(
+  options: readonly TicketOption[],
+  next: string | null,
+  current: string | null | undefined
+) {
+  if (next === null) {
+    return true;
+  }
+  const item = options.find((option) => option.id.toPrimitive() === next);
+  return Boolean(item && (item.active || next === current));
+}
+export function mapTicketInput(input: TicketInput, context: TicketSaveContext, previous?: Ticket) {
+  const values = TicketValues.create(input);
+  if (!values.isSuccess) {
+    return values;
+  }
+  const next = values.data.toPrimitive();
+  const current = previous?.values.toPrimitive();
+  if (!available(context.lookups.people, next.requesterId, current?.requesterId)) {
+    return Result.fail(new TicketError("REQUESTER_UNAVAILABLE"));
+  }
+  if (!available(context.technicians, next.assigneeId, current?.assigneeId)) {
+    return Result.fail(new TicketError("ASSIGNEE_UNAVAILABLE"));
+  }
+  for (const target of values.data.affected) {
+    const option = targetOptions(context.lookups, target.kind).find((item) =>
+      item.id.equals(target.targetId)
+    );
+    const retained = previous?.values.affected.some((item) => item.equals(target));
+    if (!(option && (option.active || retained))) {
+      return Result.fail(new TicketError("TARGET_UNAVAILABLE"));
+    }
+  }
+  return values;
+}

modules/companies/src/api/application/ticket-response.builder.ts

@@ -0,0 +1,46 @@
+import type { TicketDTO, TicketListDTO, TicketLookupsDTO } from "../../common/tickets";
+import type { Ticket } from "../domain/ticket.aggregate";
+
+import type { TicketContext, TicketLookups, TicketOption } from "./ticket.repository";
+
+function option(item: TicketOption) {
+  return { id: item.id.toPrimitive(), name: item.name, active: item.active };
+}
+export function buildTicket(ticket: Ticket, context: TicketContext): TicketDTO {
+  const values = ticket.values.toPrimitive();
+  return {
+    id: ticket.id.toPrimitive(),
+    companyId: ticket.companyId.toPrimitive(),
+    companyName:
+      context.companies.find((item) => item.id.equals(ticket.companyId))?.name ??
+      ticket.companyId.toPrimitive(),
+    reference: ticket.reference.toPrimitive(),
+    values,
+    requesterName:
+      context.people.find((item) => item.id.toPrimitive() === values.requesterId)?.name ?? null,
+    assigneeName:
+      context.technicians.find((item) => item.id.toPrimitive() === values.assigneeId)?.name ?? null,
+    history: ticket.history.map((item) => ({
+      id: item.id.toPrimitive(),
+      values: item.values.toPrimitive(),
+      actorId: item.actorId.toPrimitive(),
+      actorName: context.actorNames.get(item.actorId.toPrimitive()) ?? item.actorId.toPrimitive(),
+      recordedAt: item.recordedAt,
+    })),
+  };
+}
+export function buildTickets(context: TicketContext): TicketListDTO {
+  return {
+    tickets: context.tickets.map((ticket) => buildTicket(ticket, context)),
+    companies: context.companies.map(option),
+    technicians: context.technicians.map(option),
+  };
+}
+export function buildTicketLookups(context: TicketLookups): TicketLookupsDTO {
+  return {
+    people: context.people.map(option),
+    assets: context.assets.map(option),
+    resources: context.resources.map(option),
+    workstations: context.workstations.map(option),
+  };
+}

modules/companies/src/api/application/ticket.repository.ts

@@ -0,0 +1,51 @@
+import type { UniqueID } from "@repo/rdx-ddd";
+import type { Result } from "@repo/rdx-utils";
+
+import type { Ticket } from "../domain/ticket.aggregate";
+import type { TicketError, TicketTargetInput } from "../domain/ticket-values";
+export type TicketOption = Readonly<{ id: UniqueID; name: string; active: boolean }>;
+export type TicketContext = Readonly<{
+  tickets: readonly Ticket[];
+  companies: readonly TicketOption[];
+  technicians: readonly TicketOption[];
+  people: readonly (TicketOption & { companyId: UniqueID })[];
+  actorNames: ReadonlyMap<string, string>;
+}>;
+export type TicketLookups = Readonly<{
+  people: readonly TicketOption[];
+  assets: readonly TicketOption[];
+  resources: readonly TicketOption[];
+  workstations: readonly TicketOption[];
+}>;
+export type TicketSaveContext = TicketContext & {
+  lookups: TicketLookups;
+  nextNumber: number;
+  requestTicket: Ticket | undefined;
+};
+export interface ITicketInventoryService {
+  list(company: UniqueID): Promise<readonly { id: UniqueID; name: string; available: boolean }[]>;
+  workstations(
+    company: UniqueID
+  ): Promise<readonly { id: UniqueID; name: string; active: boolean }[]>;
+}
+export interface ITicketRepository {
+  list(company?: UniqueID): Promise<Result<TicketContext, TicketError>>;
+  lookups(company: UniqueID): Promise<Result<TicketLookups, TicketError>>;
+  save(
+    company: UniqueID,
+    requestKey: UniqueID,
+    action: (context: TicketSaveContext) => Result<Ticket, TicketError>
+  ): Promise<Result<{ ticket: Ticket; context: TicketContext }, TicketError>>;
+}
+export function targetOptions(lookups: TicketLookups, kind: TicketTargetInput["kind"]) {
+  switch (kind) {
+    case "person":
+      return lookups.people;
+    case "asset":
+      return lookups.assets;
+    case "resource":
+      return lookups.resources;
+    case "workstation":
+      return lookups.workstations;
+  }
+}

modules/companies/src/api/application/ticket.use-cases.ts

@@ -0,0 +1,97 @@
+import { Name, UniqueID } from "@repo/rdx-ddd";
+import { Result } from "@repo/rdx-utils";
+
+import type { SaveTicketInput } from "../../common/tickets";
+import { Ticket } from "../domain/ticket.aggregate";
+import { TicketError } from "../domain/ticket-values";
+import { TicketValues } from "../domain/value-objects/ticket-values";
+
+import type { ITicketRepository } from "./ticket.repository";
+import { mapTicketInput } from "./ticket-input.mapper";
+export class TicketUseCases {
+  constructor(private readonly repository: ITicketRepository) {}
+  list(companyId?: string) {
+    const company = companyId ? UniqueID.create(companyId) : undefined;
+    if (company && !company.isSuccess) {
+      return Promise.resolve(Result.fail(new TicketError("INVALID_REQUEST")));
+    }
+    return this.repository.list(company?.isSuccess ? company.data : undefined);
+  }
+  lookups(companyId: string) {
+    const company = UniqueID.create(companyId);
+    return company.isSuccess
+      ? this.repository.lookups(company.data)
+      : Promise.resolve(Result.fail(new TicketError("INVALID_REQUEST")));
+  }
+  save(companyId: string, id: string | undefined, input: SaveTicketInput, actorId: string) {
+    const company = UniqueID.create(companyId);
+    const actor = UniqueID.create(actorId);
+    const key = UniqueID.create(input.requestKey);
+    const identity = id ? UniqueID.create(id) : undefined;
+    if (
+      !(company.isSuccess && actor.isSuccess && key.isSuccess) ||
+      (identity && !identity.isSuccess) ||
+      (!id && input.expectedRevisionId !== null)
+    ) {
+      return Promise.resolve(Result.fail(new TicketError("INVALID_REQUEST")));
+    }
+    const normalizedId = identity?.isSuccess ? identity.data.toPrimitive() : undefined;
+    return this.repository.save(company.data, key.data, (context) => {
+      const previous = context.tickets.find((item) => item.id.toPrimitive() === normalizedId);
+      if (id && !previous) {
+        return Result.fail(new TicketError("TICKET_NOT_FOUND"));
+      }
+      if (!id && context.requestTicket) {
+        return replayTicket(context.requestTicket, company.data, actor.data, input);
+      }
+      if (previous && previous.history.at(-1)?.id.toPrimitive() !== input.expectedRevisionId) {
+        return Result.fail(new TicketError("TICKET_CHANGED"));
+      }
+      const values = mapTicketInput(input.values, context, previous);
+      if (!values.isSuccess) {
+        return Result.fail(values.error);
+      }
+      const now = new Date().toISOString();
+      if (previous) {
+        return previous.update(values.data, actor.data, now);
+      }
+      return createTicket(company.data, key.data, values.data, actor.data, context.nextNumber, now);
+    });
+  }
+}
+
+function replayTicket(
+  original: Ticket,
+  company: UniqueID,
+  actor: UniqueID,
+  input: SaveTicketInput
+): Result<Ticket, TicketError> {
+  const values = TicketValues.create(input.values);
+  const first = original.history[0];
+  if (
+    !(
+      original.companyId.equals(company) &&
+      first?.actorId.equals(actor) &&
+      values.isSuccess &&
+      first.values.equals(values.data)
+    )
+  ) {
+    return Result.fail(new TicketError("REQUEST_KEY_REUSED"));
+  }
+  return Result.ok(original);
+}
+
+function createTicket(
+  company: UniqueID,
+  key: UniqueID,
+  values: TicketValues,
+  actor: UniqueID,
+  number: number,
+  now: string
+): Result<Ticket, TicketError> {
+  const reference = Name.create(`T-${String(number).padStart(6, "0")}`, 40);
+  if (!reference.isSuccess) {
+    return Result.fail(new TicketError("INVALID_REQUEST"));
+  }
+  return Ticket.create(company, reference.data, key, values, actor, now);
+}

modules/companies/src/api/domain/ticket-revision.entity.ts

@@ -0,0 +1,25 @@
+import { DomainEntity, type UniqueID } from "@repo/rdx-ddd";
+
+import type { TicketValues } from "./value-objects/ticket-values";
+export type TicketRevisionProps = Readonly<{
+  values: TicketValues;
+  actorId: UniqueID;
+  recordedAt: string;
+}>;
+export class TicketRevision extends DomainEntity<TicketRevisionProps> {
+  static create(props: TicketRevisionProps) {
+    return new TicketRevision(Object.freeze({ ...props }));
+  }
+  static rehydrate(props: TicketRevisionProps, id: UniqueID) {
+    return new TicketRevision(Object.freeze({ ...props }), id);
+  }
+  get values() {
+    return this.props.values;
+  }
+  get actorId() {
+    return this.props.actorId;
+  }
+  get recordedAt() {
+    return this.props.recordedAt;
+  }
+}

modules/companies/src/api/domain/ticket-values.ts

@@ -0,0 +1,37 @@
+import { z } from "zod/v4";
+export const TicketStateSchema = z.enum([
+  "open",
+  "in_progress",
+  "waiting",
+  "resolved",
+  "cancelled",
+]);
+export const TicketPrioritySchema = z.enum(["low", "normal", "high", "urgent"]);
+export const TicketChannelSchema = z.enum(["email", "phone", "internal", "other"]);
+export const TicketTargetSchema = z.strictObject({
+  kind: z.enum(["person", "workstation", "asset", "resource"]),
+  targetId: z.uuid(),
+});
+export const TicketInputSchema = z
+  .strictObject({
+    subject: z.string().trim().min(1).max(200),
+    description: z.string().trim().max(10000),
+    requesterId: z.uuid().nullable(),
+    assigneeId: z.uuid().nullable(),
+    channel: TicketChannelSchema,
+    state: TicketStateSchema,
+    priority: TicketPrioritySchema,
+    affected: z.array(TicketTargetSchema).max(200),
+  })
+  .refine(
+    (value) =>
+      new Set(value.affected.map((item) => `${item.kind}:${item.targetId.toLowerCase()}`)).size ===
+      value.affected.length
+  );
+export type TicketInput = z.infer<typeof TicketInputSchema>;
+export type TicketTargetInput = z.infer<typeof TicketTargetSchema>;
+export class TicketError extends Error {
+  constructor(public readonly code: string) {
+    super(code);
+  }
+}

modules/companies/src/api/domain/ticket.aggregate.ts

@@ -0,0 +1,80 @@
+import { AggregateRoot, type Name, type UniqueID } from "@repo/rdx-ddd";
+import { Result } from "@repo/rdx-utils";
+import { z } from "zod/v4";
+
+import { TicketRevision } from "./ticket-revision.entity";
+import { TicketError } from "./ticket-values";
+import type { TicketValues } from "./value-objects/ticket-values";
+
+type TicketProps = Readonly<{
+  companyId: UniqueID;
+  reference: Name;
+  requestKey: UniqueID;
+  values: TicketValues;
+  history: readonly TicketRevision[];
+}>;
+export class Ticket extends AggregateRoot<TicketProps> {
+  private constructor(props: TicketProps, id?: UniqueID) {
+    super(Object.freeze({ ...props, history: Object.freeze([...props.history]) }), id);
+  }
+  static create(
+    companyId: UniqueID,
+    reference: Name,
+    requestKey: UniqueID,
+    values: TicketValues,
+    actorId: UniqueID,
+    recordedAt: string
+  ): Result<Ticket, TicketError> {
+    if (!z.iso.datetime().safeParse(recordedAt).success) {
+      return Result.fail(new TicketError("INVALID_REQUEST"));
+    }
+    return Result.ok(
+      new Ticket({
+        companyId,
+        reference,
+        requestKey,
+        values,
+        history: [TicketRevision.create({ values, actorId, recordedAt })],
+      })
+    );
+  }
+  static rehydrate(props: TicketProps, id: UniqueID) {
+    return new Ticket(props, id);
+  }
+  get reference() {
+    return this.props.reference;
+  }
+  get requestKey() {
+    return this.props.requestKey;
+  }
+  get companyId() {
+    return this.props.companyId;
+  }
+  get values() {
+    return this.props.values;
+  }
+  get history() {
+    return this.props.history;
+  }
+  update(values: TicketValues, actorId: UniqueID, recordedAt: string): Result<Ticket, TicketError> {
+    if (this.values.equals(values)) {
+      return Result.ok(this);
+    }
+    if (
+      !z.iso.datetime().safeParse(recordedAt).success ||
+      recordedAt < (this.history.at(-1)?.recordedAt ?? "")
+    ) {
+      return Result.fail(new TicketError("INVALID_REQUEST"));
+    }
+    return Result.ok(
+      new Ticket(
+        {
+          ...this.props,
+          values,
+          history: [...this.history, TicketRevision.create({ values, actorId, recordedAt })],
+        },
+        this.id
+      )
+    );
+  }
+}

modules/companies/src/api/domain/ticket.test.ts

@@ -0,0 +1,167 @@
+import assert from "node:assert/strict";
+import { test } from "node:test";
+
+import { Name, UniqueID } from "@repo/rdx-ddd";
+
+import { mapTicketInput } from "../application/ticket-input.mapper";
+import { TicketPersistenceMapper } from "../infrastructure/persistence/ticket-persistence.mapper";
+
+import { Ticket } from "./ticket.aggregate";
+import { TicketInputSchema } from "./ticket-values";
+import { TicketValues } from "./value-objects/ticket-values";
+
+const company = UniqueID.generateNewID();
+const actor = UniqueID.generateNewID();
+const target = UniqueID.generateNewID();
+const input = {
+  subject: "Revisar correo",
+  description: "",
+  requesterId: null,
+  assigneeId: null,
+  channel: "email" as const,
+  state: "open" as const,
+  priority: "normal" as const,
+  affected: [],
+};
+function ticket() {
+  const values = TicketValues.create(input);
+  const reference = Name.create("T-000001", 40);
+  assert.ok(values.isSuccess && reference.isSuccess);
+  const result = Ticket.create(
+    company,
+    reference.data,
+    UniqueID.generateNewID(),
+    values.data,
+    actor,
+    "2026-10-07T12:00:00.000Z"
+  );
+  assert.ok(result.isSuccess);
+  return result.data;
+}
+test("tickets: identidad, historial, idempotencia semántica y fecha", () => {
+  const original = ticket();
+  assert.equal(original.id.toPrimitive()[14], "7");
+  assert.equal(original.history[0]?.id.toPrimitive()[14], "7");
+  const same = original.update(original.values, actor, "2026-10-07T13:00:00.000Z");
+  assert.ok(same.isSuccess);
+  assert.equal(same.data, original);
+  const changed = TicketValues.create({ ...input, state: "resolved" });
+  assert.ok(changed.isSuccess);
+  assert.equal(original.update(changed.data, actor, "2026-10-06T12:00:00.000Z").isSuccess, false);
+  const updated = original.update(changed.data, actor, "2026-10-07T13:00:00.000Z");
+  assert.ok(updated.isSuccess);
+  assert.ok(updated.data.id.equals(original.id));
+  assert.equal(updated.data.reference.toPrimitive(), "T-000001");
+  assert.equal(updated.data.history.length, 2);
+  assert.equal(original.values.toPrimitive().state, "open");
+});
+test("tickets: entradas estrictas, campos opcionales y afectados únicos", () => {
+  assert.equal(TicketInputSchema.safeParse({ ...input, subject: "  " }).success, false);
+  assert.equal(TicketInputSchema.safeParse({ ...input, subject: "x".repeat(201) }).success, false);
+  assert.equal(
+    TicketInputSchema.safeParse({ ...input, companyId: company.toPrimitive() }).success,
+    false
+  );
+  assert.equal(
+    TicketInputSchema.safeParse({
+      ...input,
+      affected: [
+        { kind: "asset", targetId: target.toPrimitive() },
+        { kind: "asset", targetId: target.toPrimitive() },
+      ],
+    }).success,
+    false
+  );
+  assert.equal(
+    TicketInputSchema.safeParse({
+      ...input,
+      affected: [{ kind: "other", targetId: target.toPrimitive() }],
+    }).success,
+    false
+  );
+  assert.ok(TicketInputSchema.safeParse(input).success);
+});
+test("tickets: afectados son referencias semánticas sin orden", () => {
+  const first = TicketValues.create({
+    ...input,
+    affected: [
+      { kind: "asset", targetId: target.toPrimitive() },
+      { kind: "person", targetId: actor.toPrimitive() },
+    ],
+  });
+  const second = TicketValues.create({
+    ...input,
+    affected: [
+      { kind: "person", targetId: actor.toPrimitive() },
+      { kind: "asset", targetId: target.toPrimitive() },
+    ],
+  });
+  assert.ok(first.isSuccess && second.isSuccess);
+  assert.ok(first.data.equals(second.data));
+});
+test("tickets: pertenencia, inactividad y conservación de referencias existentes", () => {
+  const context = {
+    tickets: [],
+    companies: [],
+    technicians: [],
+    people: [],
+    actorNames: new Map(),
+    nextNumber: 1,
+    requestTicket: undefined,
+    lookups: {
+      people: [],
+      assets: [{ id: target, name: "Portátil", active: true }],
+      resources: [],
+      workstations: [],
+    },
+  };
+  assert.ok(
+    mapTicketInput(
+      { ...input, affected: [{ kind: "asset", targetId: target.toPrimitive() }] },
+      context
+    ).isSuccess
+  );
+  assert.equal(
+    mapTicketInput({ ...input, requesterId: actor.toPrimitive() }, context).isSuccess,
+    false
+  );
+  assert.equal(
+    mapTicketInput({ ...input, assigneeId: actor.toPrimitive() }, context).isSuccess,
+    false
+  );
+  assert.equal(
+    mapTicketInput(
+      { ...input, affected: [{ kind: "person", targetId: target.toPrimitive() }] },
+      context
+    ).isSuccess,
+    false
+  );
+  const unavailable = {
+    ...context,
+    lookups: { ...context.lookups, assets: [{ id: target, name: "Portátil", active: false }] },
+  };
+  assert.equal(
+    mapTicketInput(
+      { ...input, affected: [{ kind: "asset", targetId: target.toPrimitive() }] },
+      unavailable
+    ).isSuccess,
+    false
+  );
+});
+test("tickets: mapper preserva revisiones y rechaza inconsistencia", () => {
+  const original = ticket();
+  const mapper = new TicketPersistenceMapper();
+  const rows = mapper.toPersistence(original);
+  const read = mapper.toDomain(rows.root, rows.revisions);
+  assert.ok(read.id.equals(original.id));
+  assert.ok(read.requestKey.equals(original.requestKey));
+  assert.ok(read.values.equals(original.values));
+  assert.throws(() => mapper.toDomain(rows.root, []));
+  assert.throws(() => mapper.toDomain({ ...rows.root, reference: "BAD" }, rows.revisions));
+  assert.throws(() =>
+    mapper.toDomain(
+      rows.root,
+      rows.revisions.map((row) => ({ ...row, position: 2 }))
+    )
+  );
+});

modules/companies/src/api/domain/value-objects/ticket-values.ts

@@ -0,0 +1,97 @@
+import { Name, UniqueID } from "@repo/rdx-ddd";
+import { Maybe, Result } from "@repo/rdx-utils";
+
+import {
+  TicketError,
+  type TicketInput,
+  TicketInputSchema,
+  type TicketTargetInput,
+} from "../ticket-values";
+export class TicketTarget {
+  private constructor(
+    public readonly kind: TicketTargetInput["kind"],
+    public readonly targetId: UniqueID
+  ) {
+    Object.freeze(this);
+  }
+  static create(input: TicketTargetInput): Result<TicketTarget, TicketError> {
+    const id = UniqueID.create(input.targetId);
+    if (!id.isSuccess) {
+      return Result.fail(new TicketError("INVALID_REQUEST"));
+    }
+    return Result.ok(new TicketTarget(input.kind, id.data));
+  }
+  toPrimitive(): TicketTargetInput {
+    return { kind: this.kind, targetId: this.targetId.toPrimitive() };
+  }
+  equals(other: TicketTarget) {
+    return this.kind === other.kind && this.targetId.equals(other.targetId);
+  }
+}
+function optionalId(value: string | null): Result<Maybe<UniqueID>, TicketError> {
+  if (value === null) {
+    return Result.ok(Maybe.none());
+  }
+  const id = UniqueID.create(value);
+  return id.isSuccess
+    ? Result.ok(Maybe.some(id.data))
+    : Result.fail(new TicketError("INVALID_REQUEST"));
+}
+export class TicketValues {
+  private constructor(
+    public readonly subject: Name,
+    public readonly requesterId: Maybe<UniqueID>,
+    public readonly assigneeId: Maybe<UniqueID>,
+    private readonly data: Omit<TicketInput, "subject" | "requesterId" | "assigneeId" | "affected">,
+    public readonly affected: readonly TicketTarget[]
+  ) {
+    Object.freeze(data);
+    Object.freeze(affected);
+    Object.freeze(this);
+  }
+  static create(input: TicketInput): Result<TicketValues, TicketError> {
+    const parsed = TicketInputSchema.safeParse(input);
+    const name = Name.create(input.subject, 200);
+    const person = optionalId(input.requesterId);
+    const assignee = optionalId(input.assigneeId);
+    if (!(parsed.success && name.isSuccess && person.isSuccess && assignee.isSuccess)) {
+      return Result.fail(new TicketError("INVALID_REQUEST"));
+    }
+    const targets: TicketTarget[] = [];
+    for (const item of parsed.data.affected) {
+      const target = TicketTarget.create(item);
+      if (!target.isSuccess) {
+        return Result.fail(target.error);
+      }
+      targets.push(target.data);
+    }
+    const { subject: _, requesterId: __, assigneeId: ___, affected: ____, ...data } = parsed.data;
+    return Result.ok(new TicketValues(name.data, person.data, assignee.data, data, targets));
+  }
+  toPrimitive(): TicketInput {
+    return {
+      ...this.data,
+      subject: this.subject.toPrimitive(),
+      requesterId: this.requesterId.getOrUndefined()?.toPrimitive() ?? null,
+      assigneeId: this.assigneeId.getOrUndefined()?.toPrimitive() ?? null,
+      affected: this.affected.map((item) => item.toPrimitive()),
+    };
+  }
+  equals(other: TicketValues) {
+    const a = this.data;
+    const b = other.data;
+    return (
+      this.subject.equals(other.subject) &&
+      this.requesterId.getOrUndefined()?.toPrimitive() ===
+        other.requesterId.getOrUndefined()?.toPrimitive() &&
+      this.assigneeId.getOrUndefined()?.toPrimitive() ===
+        other.assigneeId.getOrUndefined()?.toPrimitive() &&
+      a.description === b.description &&
+      a.channel === b.channel &&
+      a.state === b.state &&
+      a.priority === b.priority &&
+      this.affected.length === other.affected.length &&
+      this.affected.every((target) => other.affected.some((item) => target.equals(item)))
+    );
+  }
+}

modules/companies/src/api/infrastructure/http/ticket.routes.ts

@@ -0,0 +1,98 @@
+import type { Application, RequestHandler, Response } from "express";
+import { Router } from "express";
+import { z } from "zod/v4";
+
+import { SaveTicketSchema } from "../../../common/tickets";
+import type { TicketUseCases } from "../../application/ticket.use-cases";
+import {
+  buildTicket,
+  buildTicketLookups,
+  buildTickets,
+} from "../../application/ticket-response.builder";
+
+const Empty = z.strictObject({});
+const Company = z.strictObject({ companyId: z.uuid() });
+function fail(response: Response, code: string) {
+  response
+    .status(code === "INVALID_REQUEST" ? 400 : code.endsWith("NOT_FOUND") ? 404 : 409)
+    .json({ code, requestId: response.getHeader("x-request-id") });
+}
+export function registerTicketRoutes(
+  app: Application,
+  useCases: TicketUseCases,
+  authenticate: RequestHandler
+) {
+  const router = Router();
+  router.get("/:companyId/lookups", (request, response, next) => {
+    const params = Company.safeParse(request.params);
+    if (!(params.success && Empty.safeParse(request.query).success)) {
+      fail(response, "INVALID_REQUEST");
+      return;
+    }
+    useCases
+      .lookups(params.data.companyId)
+      .then((result) => {
+        if (!result.isSuccess) {
+          fail(response, result.error.code);
+          return;
+        }
+        response.json(buildTicketLookups(result.data));
+      })
+      .catch(next);
+  });
+  for (const path of ["/", "/:companyId"]) {
+    router.get(path, (request, response, next) => {
+      const params = (path === "/" ? Empty : Company).safeParse(request.params);
+      if (!(params.success && Empty.safeParse(request.query).success)) {
+        fail(response, "INVALID_REQUEST");
+        return;
+      }
+      const companyId =
+        "companyId" in params.data && typeof params.data.companyId === "string"
+          ? params.data.companyId
+          : undefined;
+      useCases
+        .list(companyId)
+        .then((result) => {
+          if (!result.isSuccess) {
+            fail(response, result.error.code);
+            return;
+          }
+          response.json(buildTickets(result.data));
+        })
+        .catch(next);
+    });
+  }
+  for (const path of ["/:companyId", "/:companyId/:id/update"]) {
+    router.post(path, (request, response, next) => {
+      const params = (
+        path.endsWith("update") ? Company.extend({ id: z.uuid() }) : Company
+      ).safeParse(request.params);
+      const body = SaveTicketSchema.safeParse(request.body);
+      const actor = z
+        .object({ userId: z.uuid() })
+        .safeParse("session" in request ? request.session : undefined);
+      if (
+        !(params.success && body.success && actor.success && Empty.safeParse(request.query).success)
+      ) {
+        fail(response, "INVALID_REQUEST");
+        return;
+      }
+      const id =
+        "id" in params.data && typeof params.data.id === "string" ? params.data.id : undefined;
+      useCases
+        .save(params.data.companyId, id, body.data, actor.data.userId)
+        .then((result) => {
+          if (!result.isSuccess) {
+            fail(response, result.error.code);
+            return;
+          }
+          response
+            .status(id ? 200 : 201)
+            .json({ ticket: buildTicket(result.data.ticket, result.data.context) });
+        })
+        .catch(next);
+    });
+  }
+  app.use("/api/tickets", authenticate, router);
+}

modules/companies/src/api/infrastructure/persistence/sequelize-ticket.repository.ts

@@ -0,0 +1,189 @@
+import type { IResourceInventoryService } from "@metis/resources/services";
+import type { UniqueID } from "@repo/rdx-ddd";
+import { Result } from "@repo/rdx-utils";
+import { QueryTypes, type Sequelize, type Transaction } from "sequelize";
+import { z } from "zod/v4";
+
+import type {
+  ITicketInventoryService,
+  ITicketRepository,
+  TicketContext,
+  TicketLookups,
+  TicketSaveContext,
+} from "../../application/ticket.repository";
+import type { Ticket } from "../../domain/ticket.aggregate";
+import { TicketError } from "../../domain/ticket-values";
+
+import { TicketPersistenceMapper, ticketIdentity } from "./ticket-persistence.mapper";
+export class SequelizeTicketRepository implements ITicketRepository {
+  private readonly mapper = new TicketPersistenceMapper();
+  constructor(
+    private readonly database: Sequelize,
+    private readonly inventory: ITicketInventoryService,
+    private readonly resources: IResourceInventoryService
+  ) {}
+  private async read(
+    company: UniqueID | undefined,
+    transaction: Transaction
+  ): Promise<Result<TicketContext, TicketError>> {
+    const companies = await this.database.query<{ id: string; name: string; active: boolean }>(
+      "SELECT id,name,active FROM companies ORDER BY name",
+      { transaction, type: QueryTypes.SELECT }
+    );
+    if (company && !companies.some((item) => item.id === company.toPrimitive())) {
+      return Result.fail(new TicketError("COMPANY_NOT_FOUND"));
+    }
+    const users = await this.database.query<{ id: string; name: string; active: boolean }>(
+      "SELECT id,name,active FROM users ORDER BY name",
+      { transaction, type: QueryTypes.SELECT }
+    );
+    const people = await this.database.query<{
+      id: string;
+      companyId: string;
+      name: string;
+      active: boolean;
+    }>("SELECT id,companyId,name,active FROM company_contacts", {
+      transaction,
+      type: QueryTypes.SELECT,
+    });
+    const where = company ? " WHERE companyId=:companyId" : "";
+    const roots = await this.database.query<Record<string, unknown>>(
+      "SELECT id,companyId,reference,requestKey,requesterId,assigneeId,`values` FROM tickets" +
+        where,
+      {
+        transaction,
+        type: QueryTypes.SELECT,
+        replacements: { companyId: company?.toPrimitive() ?? null },
+      }
+    );
+    const revisions = await this.database.query<Record<string, unknown>>(
+      "SELECT r.id,r.ticketId,r.actorId,r.requesterId,r.assigneeId,r.`values`,r.recordedAt,r.position FROM ticket_revisions r JOIN tickets t ON t.id=r.ticketId" +
+        (company ? " WHERE t.companyId=:companyId" : ""),
+      {
+        transaction,
+        type: QueryTypes.SELECT,
+        replacements: { companyId: company?.toPrimitive() ?? null },
+      }
+    );
+    const option = (item: { id: string; name: string; active: boolean }) => ({
+      id: ticketIdentity(item.id),
+      name: item.name,
+      active: Boolean(item.active),
+    });
+    return Result.ok({
+      companies: companies.map(option),
+      technicians: users.map(option),
+      people: people.map((item) => ({
+        ...option(item),
+        companyId: ticketIdentity(item.companyId),
+      })),
+      actorNames: new Map(users.map((item) => [item.id, item.name])),
+      tickets: roots.map((row) =>
+        this.mapper.toDomain(
+          row,
+          revisions.filter((item) => item.ticketId === row.id)
+        )
+      ),
+    });
+  }
+  list(company?: UniqueID) {
+    return this.database.transaction((transaction) => this.read(company, transaction));
+  }
+  async lookups(company: UniqueID): Promise<Result<TicketLookups, TicketError>> {
+    const rows = await this.database.query<{ id: string }>(
+      "SELECT id FROM companies WHERE id=:id",
+      { replacements: { id: company.toPrimitive() }, type: QueryTypes.SELECT }
+    );
+    if (!rows.length) {
+      return Result.fail(new TicketError("COMPANY_NOT_FOUND"));
+    }
+    return Result.ok(await this.readLookups(company));
+  }
+  private async readLookups(company: UniqueID): Promise<TicketLookups> {
+    const people = await this.database.query<{ id: string; name: string; active: boolean }>(
+      "SELECT id,name,active FROM company_contacts WHERE companyId=:id",
+      { replacements: { id: company.toPrimitive() }, type: QueryTypes.SELECT }
+    );
+    const [assets, resources, workstations] = await Promise.all([
+      this.inventory.list(company),
+      this.resources.list(company),
+      this.inventory.workstations(company),
+    ]);
+    return {
+      people: people.map((item) => ({
+        id: ticketIdentity(item.id),
+        name: item.name,
+        active: Boolean(item.active),
+      })),
+      assets: assets.map((item) => ({ id: item.id, name: item.name, active: item.available })),
+      resources: resources.map((item) => ({ id: item.id, name: item.name, active: item.active })),
+      workstations,
+    };
+  }
+  save(
+    company: UniqueID,
+    requestKey: UniqueID,
+    action: (context: TicketSaveContext) => Result<Ticket, TicketError>
+  ) {
+    return this.database.transaction(async (transaction) => {
+      await this.database.query("SELECT id FROM companies WHERE id=:id FOR UPDATE", {
+        replacements: { id: company.toPrimitive() },
+        transaction,
+        type: QueryTypes.SELECT,
+      });
+      await this.database.query("SELECT id FROM ticket_counter WHERE id=1 FOR UPDATE", {
+        transaction,
+        type: QueryTypes.SELECT,
+      });
+      const context = await this.read(undefined, transaction);
+      if (!context.isSuccess) {
+        return Result.fail(context.error);
+      }
+      if (!context.data.companies.some((item) => item.id.equals(company))) {
+        return Result.fail(new TicketError("COMPANY_NOT_FOUND"));
+      }
+      const sequence = await this.database.query<{ nextNumber: number }>(
+        "SELECT nextNumber FROM ticket_counter WHERE id=1",
+        { transaction, type: QueryTypes.SELECT }
+      );
+      const nextNumber = z.number().int().positive().parse(sequence[0]?.nextNumber);
+      const scoped = {
+        ...context.data,
+        tickets: context.data.tickets.filter((item) => item.companyId.equals(company)),
+        lookups: await this.readLookups(company),
+        nextNumber,
+        requestTicket: context.data.tickets.find((item) => item.requestKey.equals(requestKey)),
+      };
+      const result = action(scoped);
+      if (!result.isSuccess) {
+        return Result.fail(result.error);
+      }
+      const previous = context.data.tickets.find((item) => item.id.equals(result.data.id));
+      await this.write(result.data, previous, transaction);
+      return Result.ok({ ticket: result.data, context: context.data });
+    });
+  }
+  private async write(ticket: Ticket, previous: Ticket | undefined, transaction: Transaction) {
+    const data = this.mapper.toPersistence(ticket);
+    await this.database.query(
+      previous
+        ? "UPDATE tickets SET requesterId=:requesterId,assigneeId=:assigneeId,`values`=:values WHERE id=:id"
+        : "INSERT INTO tickets (id,companyId,reference,requestKey,requesterId,assigneeId,`values`) VALUES (:id,:companyId,:reference,:requestKey,:requesterId,:assigneeId,:values)",
+      { replacements: data.root, transaction }
+    );
+    const existing = new Set(previous?.history.map((item) => item.id.toPrimitive()) ?? []);
+    for (const row of data.revisions) {
+      if (!existing.has(row.id)) {
+        await this.database.query(
+          "INSERT INTO ticket_revisions (id,ticketId,actorId,requesterId,assigneeId,`values`,recordedAt,position) VALUES (:id,:ticketId,:actorId,:requesterId,:assigneeId,:values,:recordedAt,:position)",
+          { replacements: row, transaction }
+        );
+      }
+    }
+    if (!previous) {
+      await this.database.query("UPDATE ticket_counter SET nextNumber=nextNumber+1 WHERE id=1", {
+        transaction,
+      });
+    }
+  }
+}

modules/companies/src/api/infrastructure/persistence/ticket-migration.ts

@@ -0,0 +1,64 @@
+import { DataTypes, QueryTypes, type Sequelize } from "sequelize";
+export async function migrateTickets(database: Sequelize) {
+  const query = database.getQueryInterface();
+  const tables = await database.query<{ name: string }>(
+    "SELECT TABLE_NAME AS name FROM information_schema.TABLES WHERE TABLE_SCHEMA=DATABASE()",
+    { type: QueryTypes.SELECT }
+  );
+  const fk = (model: string, nullable = false) => ({
+    type: DataTypes.UUID,
+    allowNull: nullable,
+    references: { model, key: "id" },
+    onDelete: "RESTRICT",
+  });
+  const definitions = [
+    [
+      "ticket_counter",
+      {
+        id: { type: DataTypes.INTEGER, primaryKey: true },
+        nextNumber: { type: DataTypes.INTEGER, allowNull: false },
+      },
+    ],
+    [
+      "tickets",
+      {
+        id: { type: DataTypes.UUID, primaryKey: true },
+        companyId: fk("companies"),
+        reference: { type: DataTypes.STRING(40), allowNull: false, unique: true },
+        requestKey: { type: DataTypes.UUID, allowNull: false, unique: true },
+        requesterId: fk("company_contacts", true),
+        assigneeId: fk("users", true),
+        values: { type: DataTypes.JSON, allowNull: false },
+      },
+    ],
+    [
+      "ticket_revisions",
+      {
+        id: { type: DataTypes.UUID, primaryKey: true },
+        ticketId: fk("tickets"),
+        actorId: fk("users"),
+        requesterId: fk("company_contacts", true),
+        assigneeId: fk("users", true),
+        values: { type: DataTypes.JSON, allowNull: false },
+        recordedAt: { type: DataTypes.STRING(30), allowNull: false },
+        position: { type: DataTypes.INTEGER, allowNull: false },
+      },
+    ],
+  ] as const;
+  for (const [table, columns] of definitions) {
+    if (!tables.some((item) => item.name === table)) {
+      await query.createTable(table, columns);
+    }
+  }
+  await database.query("INSERT IGNORE INTO ticket_counter (id,nextNumber) VALUES (1,1)");
+  const indexes = await database.query<{ name: string }>(
+    "SELECT DISTINCT INDEX_NAME AS name FROM information_schema.STATISTICS WHERE TABLE_SCHEMA=DATABASE() AND TABLE_NAME='ticket_revisions'",
+    { type: QueryTypes.SELECT }
+  );
+  if (!indexes.some((item) => item.name === "ticket_revision_position")) {
+    await query.addIndex("ticket_revisions", ["ticketId", "position"], {
+      name: "ticket_revision_position",
+      unique: true,
+    });
+  }
+}

modules/companies/src/api/infrastructure/persistence/ticket-persistence.mapper.ts

@@ -0,0 +1,117 @@
+import { Name, UniqueID } from "@repo/rdx-ddd";
+import { z } from "zod/v4";
+
+import { Ticket } from "../../domain/ticket.aggregate";
+import { TicketRevision } from "../../domain/ticket-revision.entity";
+import { TicketInputSchema } from "../../domain/ticket-values";
+import { TicketValues } from "../../domain/value-objects/ticket-values";
+
+const Root = z.strictObject({
+  id: z.uuid(),
+  companyId: z.uuid(),
+  reference: z.string().regex(/^T-[0-9]{6,}$/),
+  requestKey: z.uuid(),
+  requesterId: z.uuid().nullable(),
+  assigneeId: z.uuid().nullable(),
+  values: TicketInputSchema,
+});
+const Revision = z.strictObject({
+  id: z.uuid(),
+  ticketId: z.uuid(),
+  actorId: z.uuid(),
+  requesterId: z.uuid().nullable(),
+  assigneeId: z.uuid().nullable(),
+  values: TicketInputSchema,
+  recordedAt: z.iso.datetime(),
+  position: z.number().int().nonnegative(),
+});
+export function ticketIdentity(value: string) {
+  const id = UniqueID.create(value);
+  if (!id.isSuccess) {
+    throw new Error("Identidad de ticket inconsistente.");
+  }
+  return id.data;
+}
+function json(value: unknown): unknown {
+  return typeof value === "string" ? JSON.parse(value) : value;
+}
+function values(value: unknown) {
+  const result = TicketValues.create(TicketInputSchema.parse(json(value)));
+  if (!result.isSuccess) {
+    throw new Error("Valores de ticket inconsistentes.");
+  }
+  return result.data;
+}
+export class TicketPersistenceMapper {
+  toDomain(root: Record<string, unknown>, rows: readonly Record<string, unknown>[]) {
+    const current = Root.parse({ ...root, values: json(root.values) });
+    const history = rows
+      .map((row) => Revision.parse({ ...row, values: json(row.values) }))
+      .sort((a, b) => a.position - b.position);
+    const reference = Name.create(current.reference, 40);
+    if (
+      !(reference.isSuccess && history.length) ||
+      new Set(history.map((item) => item.id)).size !== history.length ||
+      history.some(
+        (item, index) =>
+          item.ticketId !== current.id ||
+          item.position !== index ||
+          item.requesterId !== item.values.requesterId ||
+          item.assigneeId !== item.values.assigneeId ||
+          (index > 0 && item.recordedAt < (history[index - 1]?.recordedAt ?? ""))
+      ) ||
+      current.requesterId !== current.values.requesterId ||
+      current.assigneeId !== current.values.assigneeId
+    ) {
+      throw new Error("Historial de ticket inconsistente.");
+    }
+    const revisions = history.map((item) =>
+      TicketRevision.rehydrate(
+        {
+          values: values(item.values),
+          actorId: ticketIdentity(item.actorId),
+          recordedAt: item.recordedAt,
+        },
+        ticketIdentity(item.id)
+      )
+    );
+    const currentValues = values(current.values);
+    if (!revisions.at(-1)?.values.equals(currentValues)) {
+      throw new Error("Instantánea de ticket inconsistente.");
+    }
+    return Ticket.rehydrate(
+      {
+        companyId: ticketIdentity(current.companyId),
+        reference: reference.data,
+        requestKey: ticketIdentity(current.requestKey),
+        values: currentValues,
+        history: revisions,
+      },
+      ticketIdentity(current.id)
+    );
+  }
+  toPersistence(ticket: Ticket) {
+    const input = ticket.values.toPrimitive();
+    return {
+      root: {
+        id: ticket.id.toPrimitive(),
+        companyId: ticket.companyId.toPrimitive(),
+        reference: ticket.reference.toPrimitive(),
+        requestKey: ticket.requestKey.toPrimitive(),
+        requesterId: input.requesterId,
+        assigneeId: input.assigneeId,
+        values: JSON.stringify(input),
+      },
+      revisions: ticket.history.map((item, position) => ({
+        id: item.id.toPrimitive(),
+        ticketId: ticket.id.toPrimitive(),
+        actorId: item.actorId.toPrimitive(),
+        requesterId: item.values.toPrimitive().requesterId,
+        assigneeId: item.values.toPrimitive().assigneeId,
+        values: JSON.stringify(item.values.toPrimitive()),
+        recordedAt: item.recordedAt,
+        position,
+      })),
+    };
+  }
+}

modules/companies/src/api/module.ts

@@ -16,6 +16,8 @@ import type { IProcessAssetInventoryService } from "./application/process.reposi
 import { ProcessUseCases } from "./application/process.use-cases";
 import { RemoteConnectionUseCases } from "./application/remote-connection.use-cases";
 import { TeleworkAuthorizationUseCases } from "./application/telework-authorization.use-cases";
+import type { ITicketInventoryService } from "./application/ticket.repository";
+import { TicketUseCases } from "./application/ticket.use-cases";
 import type { IWorkProfileInventoryService } from "./application/work-profile.repository";
 import { WorkProfileUseCases } from "./application/work-profile.use-cases";
 import { registerAccessRoutes } from "./infrastructure/http/access.routes";
@@ -29,6 +31,7 @@ import { registerPrinterConfigurationRoutes } from "./infrastructure/http/printe
 import { registerProcessRoutes } from "./infrastructure/http/process.routes";
 import { registerRemoteConnectionRoutes } from "./infrastructure/http/remote-connection.routes";
 import { registerTeleworkAuthorizationRoutes } from "./infrastructure/http/telework-authorization.routes";
+import { registerTicketRoutes } from "./infrastructure/http/ticket.routes";
 import { registerWorkProfileRoutes } from "./infrastructure/http/work-profile.routes";
 import {
   AccessPersistenceMapper,
@@ -58,8 +61,10 @@ import { SequelizePrinterConfigurationRepository } from "./infrastructure/persis
 import { SequelizeProcessRepository } from "./infrastructure/persistence/sequelize-process.repository";
 import { SequelizeRemoteConnectionRepository } from "./infrastructure/persistence/sequelize-remote-connection.repository";
 import { SequelizeTeleworkAuthorizationRepository } from "./infrastructure/persistence/sequelize-telework-authorization.repository";
+import { SequelizeTicketRepository } from "./infrastructure/persistence/sequelize-ticket.repository";
 import { SequelizeWorkProfileRepository } from "./infrastructure/persistence/sequelize-work-profile.repository";
 import { migrateTeleworkAuthorizations } from "./infrastructure/persistence/telework-authorization-migration";
+import { migrateTickets } from "./infrastructure/persistence/ticket-migration";
 import { migrateWorkProfiles } from "./infrastructure/persistence/work-profile-migration";
 
 export async function createCompanyModule(
@@ -83,9 +88,15 @@ export async function createCompanyModule(
   const useCases = new CompanyUseCases(repository, new CompanyInputMapper());
   return {
     initializeProfiles: async (
-      inventory: IWorkProfileInventoryService & IProcessAssetInventoryService,
+      inventory: IWorkProfileInventoryService &
+        IProcessAssetInventoryService &
+        ITicketInventoryService,
       resources: IResourceInventoryService
     ) => {
+      await migrateTickets(database);
+      const tickets = new TicketUseCases(
+        new SequelizeTicketRepository(database, inventory, resources)
+      );
       await migrateProcesses(database);
       const processes = new ProcessUseCases(
         new SequelizeProcessRepository(database, inventory, resources)
@@ -116,6 +127,7 @@ export async function createCompanyModule(
       );
       return {
         register: (app: Parameters<typeof registerWorkProfileRoutes>[0]) => {
+          registerTicketRoutes(app, tickets, authenticate);
           registerProcessRoutes(app, processes, authenticate);
           registerRemoteConnectionRoutes(app, remote, authenticate);
           registerWorkProfileRoutes(app, profiles, authenticate);

modules/companies/src/common/index.ts

@@ -14,4 +14,5 @@ export * from "./printer-configurations";
 export * from "./processes";
 export * from "./remote-connections";
 export * from "./telework-authorizations";
+export * from "./tickets";
 export * from "./work-profiles";

modules/companies/src/common/tickets.ts

@@ -0,0 +1,54 @@
+import { z } from "zod/v4";
+
+import {
+  TicketChannelSchema,
+  TicketInputSchema,
+  TicketPrioritySchema,
+  TicketStateSchema,
+} from "../api/domain/ticket-values";
+
+export type { TicketInput, TicketTargetInput } from "../api/domain/ticket-values";
+
+export { TicketChannelSchema, TicketInputSchema, TicketPrioritySchema, TicketStateSchema };
+export const SaveTicketSchema = z.strictObject({
+  values: TicketInputSchema,
+  requestKey: z.uuid(),
+  expectedRevisionId: z.uuid().nullable(),
+});
+export type SaveTicketInput = z.infer<typeof SaveTicketSchema>;
+export const TicketSchema = z.strictObject({
+  id: z.uuid(),
+  companyId: z.uuid(),
+  companyName: z.string(),
+  reference: z.string(),
+  values: TicketInputSchema,
+  requesterName: z.string().nullable(),
+  assigneeName: z.string().nullable(),
+  history: z
+    .array(
+      z.strictObject({
+        id: z.uuid(),
+        values: TicketInputSchema,
+        actorId: z.uuid(),
+        actorName: z.string(),
+        recordedAt: z.iso.datetime(),
+      })
+    )
+    .min(1),
+});
+const OptionSchema = z.strictObject({ id: z.uuid(), name: z.string(), active: z.boolean() });
+export const TicketListSchema = z.strictObject({
+  tickets: z.array(TicketSchema),
+  companies: z.array(OptionSchema),
+  technicians: z.array(OptionSchema),
+});
+export const TicketResponseSchema = z.strictObject({ ticket: TicketSchema });
+export const TicketLookupsSchema = z.strictObject({
+  people: z.array(OptionSchema),
+  assets: z.array(OptionSchema),
+  resources: z.array(OptionSchema),
+  workstations: z.array(OptionSchema),
+});
+export type TicketDTO = z.infer<typeof TicketSchema>;
+export type TicketListDTO = z.infer<typeof TicketListSchema>;
+export type TicketLookupsDTO = z.infer<typeof TicketLookupsSchema>;

modules/companies/src/web/components/companies-workspace.tsx

@@ -9,6 +9,7 @@ import { useTranslation } from "react-i18next";
 
 import { AccessWorkspacePage } from "../access/access-workspace";
 import { companyApi, companyKeys } from "../api/company-api";
+import { TicketsPage } from "../tickets/tickets-page";
 
 import { CompaniesPage } from "./companies-page";
 import { CompanyDetail } from "./company-detail";
@@ -16,6 +17,7 @@ import { CompanyFeedback } from "./company-feedback";
 
 type WorkspaceLocation =
   | { area: "company"; id: string }
+  | { area: "tickets" }
   | { area: "directory" }
   | { area: "catalogs" };
 
@@ -62,6 +64,16 @@ export function CompaniesWorkspace({
         >
           <Building2Icon aria-hidden="true" className="size-5" />
         </Button>
+        <Button
+          aria-label={t("tickets.global")}
+          aria-pressed={current.area === "tickets"}
+          className="desk-space-button"
+          onClick={() => setLocation({ area: "tickets" })}
+          title={t("tickets.global")}
+          variant="ghost"
+        >
+          T
+        </Button>
         <div className="desk-rail-separator" />
         {companies.map((company) => (
           <Button
@@ -115,9 +127,7 @@ export function CompaniesWorkspace({
         ) : (
           <div className="company-space">
             <div className="company-space-heading">
-              <h1 className="text-lg font-semibold">
+              <h1 className="text-lg font-semibold">{t(workspaceTitle(current.area))}</h1>
-                {t(current.area === "catalogs" ? "globalCatalogs" : "title")}
-              </h1>
               <p className="text-sm text-muted-foreground">{t("supportWorkspace")}</p>
             </div>
             <nav aria-label={t("workspaceSections")} className="company-space-navigation">
@@ -147,17 +157,18 @@ export function CompaniesWorkspace({
                 </>
               ) : (
                 <Button aria-pressed variant="ghost">
-                  {t("title")}
+                  {t(current.area === "tickets" ? "tickets.global" : "title")}
                 </Button>
               )}
             </nav>
             <footer className="company-space-account">{accountNavigation}</footer>
             <main className="company-space-main">
-              {current.area === "directory" ? (
+              <WorkspaceContent
-                <CompaniesPage csrfToken={csrfToken} onSelectCompany={selectCompany} />
+                area={current.area}
-              ) : (
+                catalog={catalog}
-                <GlobalCatalogContent catalog={catalog} csrfToken={csrfToken} />
+                csrfToken={csrfToken}
-              )}
+                onSelectCompany={selectCompany}
+              />
             </main>
           </div>
         )}
@@ -182,3 +193,36 @@ function GlobalCatalogContent({
       return <ResourceCatalogPage csrfToken={csrfToken} scope="global" />;
   }
 }
+
+function workspaceTitle(area: WorkspaceLocation["area"]) {
+  switch (area) {
+    case "catalogs":
+      return "globalCatalogs";
+    case "tickets":
+      return "tickets.global";
+    default:
+      return "title";
+  }
+}
+function WorkspaceContent({
+  area,
+  catalog,
+  csrfToken,
+  onSelectCompany,
+}: {
+  area: WorkspaceLocation["area"];
+  catalog: "access" | "assets" | "resources";
+  csrfToken: string;
+  onSelectCompany: (id: string) => void;
+}) {
+  switch (area) {
+    case "tickets":
+      return <TicketsPage csrfToken={csrfToken} />;
+    case "directory":
+      return <CompaniesPage csrfToken={csrfToken} onSelectCompany={onSelectCompany} />;
+    case "catalogs":
+      return <GlobalCatalogContent catalog={catalog} csrfToken={csrfToken} />;
+    case "company":
+      return null;
+  }
+}

modules/companies/src/web/components/company-detail.tsx

@@ -31,6 +31,7 @@ import { ProcessesPage } from "../processes/processes-page";
 import { WorkProfilesPage } from "../profiles/work-profiles-page";
 import { RemoteConnectionsPage } from "../remote/remote-connections-page";
 import { TeleworkAuthorizationsPage } from "../telework/telework-authorizations-page";
+import { TicketsPage } from "../tickets/tickets-page";
 
 import { CompanyFeedback } from "./company-feedback";
 import { CompanyForm } from "./company-form";
@@ -113,6 +114,7 @@ function SiteSection({ company, csrfToken }: { company: CompanyDTO; csrfToken: s
   );
 }
 type CompanyTab =
+  | "tickets"
   | "processes"
   | "remote"
   | "telework"
@@ -225,6 +227,7 @@ export function CompanyDetail({
                 ["telework", t("telework.title"), KeyRoundIcon],
                 ["remote", t("remote.title"), KeyRoundIcon],
                 ["processes", t("processes.title"), LayoutTemplateIcon],
+                ["tickets", t("tickets.title"), LayoutTemplateIcon],
                 ["people", `${t("people")} (${company.people.length})`, UsersIcon],
                 [
                   "departments",
@@ -274,6 +277,8 @@ function CompanySection({
   tab: CompanyTab;
 }) {
   switch (tab) {
+    case "tickets":
+      return <TicketsPage companyId={company.id} csrfToken={csrfToken} />;
     case "processes":
       return <ProcessesPage company={company} csrfToken={csrfToken} />;
     case "remote":

modules/companies/src/web/i18n.ts

@@ -9,8 +9,10 @@ import { environmentEnglish, environmentSpanish } from "./profiles/environment-i
 import { profilesEnglish, profilesSpanish } from "./profiles/profile-i18n";
 import { remoteEnglish, remoteSpanish } from "./remote/remote-i18n";
 import { teleworkEnglish, teleworkSpanish } from "./telework/telework-i18n";
+import { ticketsEnglish, ticketsSpanish } from "./tickets/ticket-i18n";
 
 export const companiesSpanish = {
+  tickets: ticketsSpanish,
   processes: processesSpanish,
   remote: remoteSpanish,
   telework: teleworkSpanish,
@@ -136,6 +138,7 @@ export const companiesSpanish = {
   },
 };
 export const companiesEnglish = {
+  tickets: ticketsEnglish,
   processes: processesEnglish,
   remote: remoteEnglish,
   telework: teleworkEnglish,

modules/companies/src/web/tickets/ticket-api.ts

@@ -0,0 +1,44 @@
+import { z } from "zod/v4";
+
+import {
+  type SaveTicketInput,
+  TicketListSchema,
+  TicketLookupsSchema,
+  TicketResponseSchema,
+} from "../../common/tickets";
+export const ticketKeys = {
+  list: (companyId?: string) => ["tickets", companyId ?? "global"],
+  lookups: (companyId: string) => ["ticket-lookups", companyId],
+};
+export class TicketApiError extends Error {
+  constructor(public readonly code: string) {
+    super(code);
+  }
+}
+async function request(path: string, input?: SaveTicketInput, token?: string) {
+  const response = await fetch(`/api/tickets${path}`, {
+    method: input ? "POST" : "GET",
+    credentials: "same-origin",
+    headers: input ? { "content-type": "application/json", "x-csrf-token": token ?? "" } : {},
+    ...(input ? { body: JSON.stringify(input) } : {}),
+  });
+  const data: unknown = await response.json();
+  if (!response.ok) {
+    const error = z.object({ code: z.string() }).safeParse(data);
+    throw new TicketApiError(error.success ? error.data.code : "INTERNAL_ERROR");
+  }
+  return data;
+}
+export const ticketApi = {
+  async list(companyId?: string) {
+    return TicketListSchema.parse(await request(companyId ? `/${companyId}` : ""));
+  },
+  async lookups(companyId: string) {
+    return TicketLookupsSchema.parse(await request(`/${companyId}/lookups`));
+  },
+  async save(companyId: string, input: SaveTicketInput, token: string, id?: string) {
+    return TicketResponseSchema.parse(
+      await request(`/${companyId}${id ? `/${id}/update` : ""}`, input, token)
+    );
+  },
+};

modules/companies/src/web/tickets/ticket-classification-fields.tsx

@@ -0,0 +1,76 @@
+import { Label } from "@repo/shadcn-ui/components/label";
+import { SelectWithAction } from "@repo/shadcn-ui/components/select-with-action";
+import type { UseFormReturn } from "react-hook-form";
+import { useTranslation } from "react-i18next";
+
+import {
+  TicketChannelSchema,
+  type TicketInput,
+  TicketPrioritySchema,
+  TicketStateSchema,
+} from "../../common/tickets";
+export function TicketClassificationFields({
+  form,
+  prefix,
+}: {
+  form: UseFormReturn<TicketInput>;
+  prefix: string;
+}) {
+  const { t } = useTranslation("companies");
+  const values = form.watch();
+  const fields = [
+    {
+      name: "channel",
+      category: "channels",
+      options: TicketChannelSchema.options,
+      onChange: (value: string) => {
+        const parsed = TicketChannelSchema.safeParse(value);
+        if (parsed.success) {
+          form.setValue("channel", parsed.data);
+        }
+      },
+    },
+    {
+      name: "state",
+      category: "states",
+      options: TicketStateSchema.options,
+      onChange: (value: string) => {
+        const parsed = TicketStateSchema.safeParse(value);
+        if (parsed.success) {
+          form.setValue("state", parsed.data);
+        }
+      },
+    },
+    {
+      name: "priority",
+      category: "priorities",
+      options: TicketPrioritySchema.options,
+      onChange: (value: string) => {
+        const parsed = TicketPrioritySchema.safeParse(value);
+        if (parsed.success) {
+          form.setValue("priority", parsed.data);
+        }
+      },
+    },
+  ] as const;
+  return (
+    <>
+      {fields.map((field) => (
+        <div className="space-y-2" key={field.name}>
+          <Label htmlFor={`${prefix}-${field.name}`}>{t(`tickets.${field.name}`)}</Label>
+          <SelectWithAction
+            id={`${prefix}-${field.name}`}
+            label={t(`tickets.${field.name}`)}
+            onValueChange={field.onChange}
+            options={field.options.map((value) => ({
+              value,
+              label: t(`tickets.${field.category}.${value}`),
+            }))}
+            placeholder={t("tickets.choose")}
+            value={values[field.name]}
+          />
+        </div>
+      ))}
+    </>
+  );
+}

modules/companies/src/web/tickets/ticket-detail.tsx

@@ -0,0 +1,94 @@
+import { useQuery } from "@tanstack/react-query";
+import { useTranslation } from "react-i18next";
+
+import type { TicketDTO, TicketListDTO } from "../../common/tickets";
+
+import { ticketApi, ticketKeys } from "./ticket-api";
+import { ticketTargetOptions } from "./ticket-targets";
+export function TicketDetail({ ticket, data }: { ticket: TicketDTO; data: TicketListDTO }) {
+  const { t, i18n } = useTranslation("companies");
+  const query = useQuery({
+    queryKey: ticketKeys.lookups(ticket.companyId),
+    queryFn: () => ticketApi.lookups(ticket.companyId),
+  });
+  const date = (value: string) =>
+    new Intl.DateTimeFormat(i18n.language, { dateStyle: "medium", timeStyle: "short" }).format(
+      new Date(value)
+    );
+  const person = (id: string | null) =>
+    query.data?.people.find((item) => item.id === id)?.name ?? id ?? t("tickets.unassigned");
+  const user = (id: string | null) =>
+    data.technicians.find((item) => item.id === id)?.name ?? id ?? t("tickets.unassigned");
+  return (
+    <div className="space-y-4">
+      <p className="text-sm text-muted-foreground">
+        {ticket.reference} · {ticket.companyName}
+      </p>
+      <h3 className="text-lg font-semibold">{ticket.values.subject}</h3>
+      <dl className="grid gap-3 text-sm sm:grid-cols-2">
+        <div>
+          <dt>{t("tickets.requester")}</dt>
+          <dd>{ticket.requesterName ?? t("tickets.unassigned")}</dd>
+        </div>
+        <div>
+          <dt>{t("tickets.assignee")}</dt>
+          <dd>{ticket.assigneeName ?? t("tickets.unassigned")}</dd>
+        </div>
+        <div>
+          <dt>{t("tickets.channel")}</dt>
+          <dd>{t(`tickets.channels.${ticket.values.channel}`)}</dd>
+        </div>
+        <div>
+          <dt>{t("tickets.state")}</dt>
+          <dd>{t(`tickets.states.${ticket.values.state}`)}</dd>
+        </div>
+        <div>
+          <dt>{t("tickets.priority")}</dt>
+          <dd>{t(`tickets.priorities.${ticket.values.priority}`)}</dd>
+        </div>
+      </dl>
+      {ticket.values.description && (
+        <p className="whitespace-pre-wrap break-words">{ticket.values.description}</p>
+      )}
+      <h4 className="font-medium">
+        {t("tickets.history")} ({ticket.history.length})
+      </h4>
+      <ol className="space-y-3">
+        {[...ticket.history].reverse().map((revision) => (
+          <li className="space-y-2 rounded-md border p-3 text-sm" key={revision.id}>
+            <p className="font-medium">
+              {date(revision.recordedAt)} · {revision.actorName}
+            </p>
+            <p>
+              {revision.values.subject} · {t(`tickets.states.${revision.values.state}`)} ·{" "}
+              {t(`tickets.priorities.${revision.values.priority}`)}
+            </p>
+            <p>
+              {t("tickets.requester")}: {person(revision.values.requesterId)} ·{" "}
+              {t("tickets.assignee")}: {user(revision.values.assigneeId)}
+            </p>
+            <p>
+              {t("tickets.channel")}: {t(`tickets.channels.${revision.values.channel}`)}
+            </p>
+            {revision.values.description && (
+              <p className="whitespace-pre-wrap break-words">{revision.values.description}</p>
+            )}
+            <ul>
+              {revision.values.affected.map((target) => (
+                <li key={target.kind + target.targetId}>
+                  {t(`tickets.${target.kind}`)} ·{" "}
+                  {query.data
+                    ? (ticketTargetOptions(query.data, target.kind).find(
+                        (item) => item.id === target.targetId
+                      )?.name ?? target.targetId)
+                    : target.targetId}
+                </li>
+              ))}
+            </ul>
+          </li>
+        ))}
+      </ol>
+      <p className="break-all text-xs text-muted-foreground">ID: {ticket.id}</p>
+    </div>
+  );
+}

modules/companies/src/web/tickets/ticket-form.tsx

@@ -0,0 +1,227 @@
+import { zodResolver } from "@hookform/resolvers/zod";
+import { UniqueID } from "@repo/rdx-ddd";
+import { Button } from "@repo/shadcn-ui/components/button";
+import { FormActions } from "@repo/shadcn-ui/components/form-dialog";
+import { Input } from "@repo/shadcn-ui/components/input";
+import { Label } from "@repo/shadcn-ui/components/label";
+import { SelectWithAction } from "@repo/shadcn-ui/components/select-with-action";
+import { Textarea } from "@repo/shadcn-ui/components/textarea";
+import { useMutation, useQuery, useQueryClient } from "@tanstack/react-query";
+import { useId, useState } from "react";
+import { useForm } from "react-hook-form";
+import { useTranslation } from "react-i18next";
+
+import {
+  type TicketDTO,
+  type TicketInput,
+  TicketInputSchema,
+  type TicketListDTO,
+  type TicketTargetInput,
+} from "../../common/tickets";
+
+import { ticketApi, ticketKeys } from "./ticket-api";
+import { TicketClassificationFields } from "./ticket-classification-fields";
+import { TicketFeedback, TicketHelp } from "./ticket-help";
+import { TicketQuickForms } from "./ticket-quick-forms";
+import { TicketTargets } from "./ticket-targets";
+export function TicketForm({
+  scope,
+  ticket,
+  data,
+  csrfToken,
+  onSaved,
+}: {
+  scope?: string;
+  ticket?: TicketDTO;
+  data: TicketListDTO;
+  csrfToken: string;
+  onSaved: () => void;
+}) {
+  const { t } = useTranslation("companies");
+  const prefix = useId();
+  const client = useQueryClient();
+  const [companyId, setCompanyId] = useState(ticket?.companyId ?? scope ?? "");
+  const [requestKey] = useState(() => UniqueID.generateNewID().toPrimitive());
+  const [quick, setQuick] = useState<"company" | "person" | undefined>();
+  const form = useForm<TicketInput>({
+    resolver: zodResolver(TicketInputSchema),
+    defaultValues: ticket?.values ?? {
+      subject: "",
+      description: "",
+      requesterId: null,
+      assigneeId: null,
+      channel: "email",
+      state: "open",
+      priority: "normal",
+      affected: [],
+    },
+  });
+  const values = form.watch();
+  const lookups = useQuery({
+    queryKey: ticketKeys.lookups(companyId),
+    queryFn: () => ticketApi.lookups(companyId),
+    enabled: Boolean(companyId),
+  });
+  const mutation = useMutation({
+    mutationFn: (input: TicketInput) =>
+      ticketApi.save(
+        companyId,
+        { values: input, requestKey, expectedRevisionId: ticket?.history.at(-1)?.id ?? null },
+        csrfToken,
+        ticket?.id
+      ),
+    onSuccess: async () => {
+      await client.invalidateQueries({ queryKey: ["tickets"] });
+      onSaved();
+    },
+  });
+  const changeCompany = (id: string) => {
+    setCompanyId(id);
+    form.setValue("requesterId", null);
+    form.setValue("affected", []);
+  };
+  const selectOptions = (
+    items: readonly { id: string; name: string; active: boolean }[],
+    current: string | null
+  ) =>
+    items
+      .filter((item) => item.active || item.id === current)
+      .map((item) => ({ value: item.id, label: item.name }));
+  const setTargets = (affected: TicketTargetInput[]) => form.setValue("affected", affected);
+  return (
+    <>
+      <form className="space-y-5" onSubmit={form.handleSubmit((input) => mutation.mutate(input))}>
+        <fieldset className="space-y-4" disabled={mutation.isPending}>
+          <div className="space-y-2">
+            <Label htmlFor={prefix}>{t("tickets.company")}</Label>
+            {scope || ticket ? (
+              <p>{data.companies.find((item) => item.id === companyId)?.name ?? companyId}</p>
+            ) : (
+              <>
+                <SelectWithAction
+                  action={{ label: t("newCompany"), onClick: () => setQuick("company") }}
+                  id={prefix}
+                  label={t("tickets.company")}
+                  onValueChange={changeCompany}
+                  options={data.companies.map((item) => ({ value: item.id, label: item.name }))}
+                  placeholder={t("tickets.choose")}
+                  value={companyId}
+                />
+                <p className="text-xs text-muted-foreground">{t("tickets.companyNotice")}</p>
+              </>
+            )}
+          </div>
+          <div className="space-y-2">
+            <Label htmlFor={`${prefix}-subject`}>{t("tickets.subject")}</Label>
+            <Input
+              id={`${prefix}-subject`}
+              maxLength={200}
+              required
+              {...form.register("subject")}
+            />
+          </div>
+          <div className="space-y-2">
+            <Label htmlFor={`${prefix}-description`}>{t("tickets.description")}</Label>
+            <Textarea
+              id={`${prefix}-description`}
+              maxLength={10000}
+              {...form.register("description")}
+            />
+          </div>
+          <div className="grid gap-4 sm:grid-cols-2">
+            <div className="space-y-2">
+              <Label htmlFor={`${prefix}-requester`}>{t("tickets.requester")}</Label>
+              <SelectWithAction
+                action={{
+                  label: t("newPerson"),
+                  onClick: () => setQuick("person"),
+                  disabled: !companyId,
+                }}
+                disabled={!lookups.data}
+                id={`${prefix}-requester`}
+                label={t("tickets.requester")}
+                onValueChange={(id) => form.setValue("requesterId", id || null)}
+                options={selectOptions(
+                  lookups.data?.people ?? [],
+                  ticket?.values.requesterId ?? null
+                )}
+                placeholder={t("tickets.unassigned")}
+                value={values.requesterId ?? ""}
+              />
+            </div>
+            <div className="space-y-2">
+              <Label htmlFor={`${prefix}-assignee`}>{t("tickets.assignee")}</Label>
+              <SelectWithAction
+                id={`${prefix}-assignee`}
+                label={t("tickets.assignee")}
+                onValueChange={(id) => form.setValue("assigneeId", id || null)}
+                options={selectOptions(data.technicians, ticket?.values.assigneeId ?? null)}
+                placeholder={t("tickets.unassigned")}
+                value={values.assigneeId ?? ""}
+              />
+            </div>
+            <TicketClassificationFields form={form} prefix={prefix} />
+          </div>
+          {companyId && lookups.isPending && <p role="status">{t("loading")}</p>}
+          {lookups.isError && (
+            <div role="alert">
+              <TicketFeedback error={lookups.error} />
+              <Button
+                onClick={() => {
+                  lookups.refetch().catch(() => undefined);
+                }}
+                type="button"
+                variant="outline"
+              >
+                {t("retry")}
+              </Button>
+            </div>
+          )}
+          {lookups.data && (
+            <TicketTargets
+              companyId={companyId}
+              csrfToken={csrfToken}
+              lookups={lookups.data}
+              onChange={setTargets}
+              values={values.affected}
+            />
+          )}
+        </fieldset>
+        <TicketFeedback
+          error={mutation.error}
+          invalid={Object.keys(form.formState.errors).length > 0}
+        />
+        <TicketHelp />
+        <FormActions>
+          <Button disabled={mutation.isPending || !companyId || !lookups.data} type="submit">
+            {t(mutation.isPending ? "saving" : "save")}
+          </Button>
+        </FormActions>
+      </form>
+      <TicketQuickForms
+        companyId={companyId}
+        csrfToken={csrfToken}
+        kind={quick}
+        onClose={() => setQuick(undefined)}
+        onCompany={(id) => {
+          client
+            .invalidateQueries({ queryKey: ["tickets"] })
+            .then(() => {
+              changeCompany(id);
+              setQuick(undefined);
+            })
+            .catch(() => undefined);
+        }}
+        onPerson={(id) => {
+          client
+            .invalidateQueries({ queryKey: ticketKeys.lookups(companyId) })
+            .then(() => {
+              form.setValue("requesterId", id);
+              setQuick(undefined);
+            })
+            .catch(() => undefined);
+        }}
+      />
+    </>
+  );
+}

modules/companies/src/web/tickets/ticket-help.tsx

@@ -0,0 +1,30 @@
+import { ContextHelp } from "@repo/shadcn-ui/components/context-help";
+import { useTranslation } from "react-i18next";
+
+import { TicketApiError } from "./ticket-api";
+export function TicketHelp() {
+  const { t } = useTranslation("companies");
+  return (
+    <ContextHelp
+      description={t("tickets.helpDescription")}
+      examples={t("tickets.examples")}
+      examplesLabel={t("tickets.examplesLabel")}
+      guidance={t("tickets.guidance")}
+      scopeNote={t("tickets.scope")}
+      title={t("tickets.help")}
+    />
+  );
+}
+export function TicketFeedback({ error, invalid = false }: { error: unknown; invalid?: boolean }) {
+  const { t } = useTranslation("companies");
+  const code = invalid
+    ? "INVALID_REQUEST"
+    : error instanceof TicketApiError
+      ? error.code
+      : "INTERNAL_ERROR";
+  return error || invalid ? (
+    <p className="text-sm text-destructive" role="alert">
+      {t(`tickets.errors.${code}`, { defaultValue: t("tickets.errors.INTERNAL_ERROR") })}
+    </p>
+  ) : null;
+}

modules/companies/src/web/tickets/ticket-i18n.ts

@@ -0,0 +1,148 @@
+export const ticketsSpanish = {
+  title: "Tickets",
+  global: "Todos los tickets",
+  new: "Nuevo ticket",
+  edit: "Editar ticket",
+  details: "Ficha e historial",
+  company: "Compañía",
+  subject: "Asunto",
+  description: "Descripción de la petición (opcional)",
+  requester: "Solicitante (opcional)",
+  assignee: "Responsable (opcional)",
+  channel: "Canal",
+  state: "Estado",
+  priority: "Prioridad",
+  affected: "Elementos afectados",
+  kind: "Tipo de elemento",
+  addTarget: "Añadir elemento",
+  person: "Persona",
+  asset: "Activo",
+  resource: "Recurso",
+  workstation: "Puesto de trabajo",
+  newTarget: "Crear elemento",
+  remove: "Quitar elemento",
+  unassigned: "Sin asignar",
+  choose: "Selecciona un elemento",
+  all: "Todos",
+  allCompanies: "Todas las compañías",
+  allStates: "Todos los estados",
+  allPriorities: "Todas las prioridades",
+  allAssignees: "Todos los responsables",
+  search: "Buscar por referencia, asunto, compañía o solicitante",
+  empty: "No hay tickets que coincidan con los filtros.",
+  loading: "Cargando tickets…",
+  reference: "Referencia",
+  created: "Creado",
+  updated: "Último cambio",
+  history: "Historial",
+  help: "¿Para qué sirve un ticket?",
+  helpDescription:
+    "Registra una petición o incidencia de una compañía, recibida por email, teléfono o por iniciativa interna.",
+  guidance:
+    "La compañía queda fija tras el alta. El solicitante y los elementos afectados deben pertenecer a ella. El responsable es un usuario de Metis Desk. Los cambios conservan el historial.",
+  examples:
+    "Ana llama porque no recibe correo; la persona responsable solicita preparar varios puestos; una revisión interna detecta un problema.",
+  examplesLabel: "Ejemplos y recomendaciones",
+  scope:
+    "Los tickets registran la petición. Las intervenciones y el tiempo trabajado se incorporarán en una entrega posterior.",
+  companyNotice:
+    "Cambiar la compañía antes de guardar vacía el solicitante y los elementos afectados.",
+  inactive: "Inactivo",
+  loadError: "No se pudieron cargar los tickets.",
+  conflict:
+    "Este ticket ha cambiado. Cierra el formulario y abre de nuevo la edición para revisar la versión actual.",
+  channels: { email: "Email", phone: "Teléfono", internal: "Interno", other: "Otro" },
+  states: {
+    open: "Abierto",
+    in_progress: "En curso",
+    waiting: "En espera",
+    resolved: "Resuelto",
+    cancelled: "Cancelado",
+  },
+  priorities: { low: "Baja", normal: "Normal", high: "Alta", urgent: "Urgente" },
+  errors: {
+    INVALID_REQUEST: "Revisa los campos del formulario.",
+    COMPANY_NOT_FOUND: "La compañía ya no está disponible.",
+    TICKET_NOT_FOUND: "El ticket no pertenece a esta compañía o ya no está disponible.",
+    REQUESTER_UNAVAILABLE: "Selecciona una persona activa de esta compañía.",
+    ASSIGNEE_UNAVAILABLE: "Selecciona un usuario activo de Metis Desk.",
+    TARGET_UNAVAILABLE:
+      "Los elementos afectados deben estar disponibles y pertenecer a esta compañía.",
+    TICKET_CHANGED:
+      "Este ticket ha cambiado. Cierra y vuelve a abrir la edición para revisar la versión actual.",
+    REQUEST_KEY_REUSED: "Esta solicitud ya se utilizó con otros datos.",
+    INTERNAL_ERROR: "No se pudo completar la operación.",
+  },
+};
+export const ticketsEnglish = {
+  title: "Tickets",
+  global: "All tickets",
+  new: "New ticket",
+  edit: "Edit ticket",
+  details: "Details and history",
+  company: "Company",
+  subject: "Subject",
+  description: "Request description (optional)",
+  requester: "Requester (optional)",
+  assignee: "Assignee (optional)",
+  channel: "Channel",
+  state: "Status",
+  priority: "Priority",
+  affected: "Affected items",
+  kind: "Item type",
+  addTarget: "Add item",
+  person: "Person",
+  asset: "Asset",
+  resource: "Resource",
+  workstation: "Workstation",
+  newTarget: "Create item",
+  remove: "Remove item",
+  unassigned: "Unassigned",
+  choose: "Choose an item",
+  all: "All",
+  allCompanies: "All companies",
+  allStates: "All statuses",
+  allPriorities: "All priorities",
+  allAssignees: "All assignees",
+  search: "Search reference, subject, company or requester",
+  empty: "No tickets match these filters.",
+  loading: "Loading tickets…",
+  reference: "Reference",
+  created: "Created",
+  updated: "Last change",
+  history: "History",
+  help: "What is a ticket for?",
+  helpDescription:
+    "Records a company's request or issue received by email, phone or internal initiative.",
+  guidance:
+    "The company is fixed after creation. The requester and affected items must belong to it. The assignee is a Metis Desk user. Changes preserve history.",
+  examples:
+    "Ana reports missing email; a manager requests preparing several workstations; an internal review finds an issue.",
+  examplesLabel: "Examples and guidance",
+  scope:
+    "Tickets record the request. Interventions and time tracking will be added in a later release.",
+  companyNotice: "Changing company before saving clears the requester and affected items.",
+  inactive: "Inactive",
+  loadError: "Tickets could not be loaded.",
+  conflict: "This ticket changed. Close the form and reopen editing to review the current version.",
+  channels: { email: "Email", phone: "Phone", internal: "Internal", other: "Other" },
+  states: {
+    open: "Open",
+    in_progress: "In progress",
+    waiting: "Waiting",
+    resolved: "Resolved",
+    cancelled: "Cancelled",
+  },
+  priorities: { low: "Low", normal: "Normal", high: "High", urgent: "Urgent" },
+  errors: {
+    INVALID_REQUEST: "Check the form fields.",
+    COMPANY_NOT_FOUND: "The company is unavailable.",
+    TICKET_NOT_FOUND: "The ticket does not belong to this company or is unavailable.",
+    REQUESTER_UNAVAILABLE: "Choose an active person in this company.",
+    ASSIGNEE_UNAVAILABLE: "Choose an active Metis Desk user.",
+    TARGET_UNAVAILABLE: "Affected items must be available and belong to this company.",
+    TICKET_CHANGED: "This ticket changed. Close and reopen editing to review the current version.",
+    REQUEST_KEY_REUSED: "This request key was already used with other data.",
+    INTERNAL_ERROR: "The operation could not be completed.",
+  },
+};

modules/companies/src/web/tickets/ticket-quick-editor.tsx

@@ -0,0 +1,109 @@
+import { AssetForm, WorkstationForm, catalogApi, catalogKeys } from "@metis/assets/client";
+import { ResourceEditor } from "@metis/resources/client";
+import { FormDialog } from "@repo/shadcn-ui/components/form-dialog";
+import { useQuery } from "@tanstack/react-query";
+import { useState } from "react";
+import { useTranslation } from "react-i18next";
+
+import type { TicketTargetInput } from "../../common/tickets";
+import { companyApi, companyKeys } from "../api/company-api";
+import { PersonForm } from "../components/person-form";
+import { SiteForm } from "../components/site-form";
+
+import { TicketFeedback } from "./ticket-help";
+export function TicketQuickEditor({
+  companyId,
+  kind,
+  csrfToken,
+  onSaved,
+}: {
+  companyId: string;
+  kind: TicketTargetInput["kind"];
+  csrfToken: string;
+  onSaved: (id: string) => void;
+}) {
+  const { t } = useTranslation("companies");
+  const company = useQuery({
+    queryKey: companyKeys.detail(companyId),
+    queryFn: () => companyApi.get(companyId),
+  });
+  const catalog = useQuery({
+    queryKey: catalogKeys.scope(companyId),
+    queryFn: () => catalogApi.get(companyId),
+    enabled: kind === "asset",
+  });
+  const [nested, setNested] = useState<
+    { kind: "person" | "site"; onSaved: (id: string) => void } | undefined
+  >();
+  if (company.isError || (kind === "asset" && catalog.isError)) {
+    return <TicketFeedback error={company.error ?? catalog.error} />;
+  }
+  if (!company.data || (kind === "asset" && !catalog.data)) {
+    return <p role="status">{t("loading")}</p>;
+  }
+  const lookups = {
+    sites: company.data.company.sites,
+    people: company.data.company.people,
+    onCreatePerson: (onSaved: (id: string) => void) => setNested({ kind: "person", onSaved }),
+    onCreateSite: (onSaved: (id: string) => void) => setNested({ kind: "site", onSaved }),
+  };
+  return (
+    <>
+      {kind === "person" && (
+        <PersonForm companyId={companyId} csrfToken={csrfToken} onSaved={onSaved} requireActive />
+      )}
+      {kind === "resource" && (
+        <ResourceEditor companyId={companyId} csrfToken={csrfToken} onSaved={onSaved} />
+      )}
+      {kind === "asset" && catalog.data && (
+        <AssetForm
+          companyId={companyId}
+          csrfToken={csrfToken}
+          items={catalog.data.items}
+          lookups={lookups}
+          onSaved={onSaved}
+        />
+      )}
+      {kind === "workstation" && (
+        <WorkstationForm
+          companyId={companyId}
+          csrfToken={csrfToken}
+          lookups={lookups}
+          onSaved={onSaved}
+        />
+      )}
+      <FormDialog
+        cancelLabel={t("cancel")}
+        formActions
+        onOpenChange={(open) => {
+          if (!open) {
+            setNested(undefined);
+          }
+        }}
+        open={Boolean(nested)}
+        title={t(nested?.kind === "person" ? "newPerson" : "newSite")}
+      >
+        {nested?.kind === "person" && (
+          <PersonForm
+            companyId={companyId}
+            csrfToken={csrfToken}
+            onSaved={(id) => {
+              nested.onSaved(id);
+              setNested(undefined);
+            }}
+          />
+        )}
+        {nested?.kind === "site" && (
+          <SiteForm
+            companyId={companyId}
+            csrfToken={csrfToken}
+            onSaved={(id) => {
+              nested.onSaved(id);
+              setNested(undefined);
+            }}
+          />
+        )}
+      </FormDialog>
+    </>
+  );
+}

modules/companies/src/web/tickets/ticket-quick-forms.tsx

@@ -0,0 +1,42 @@
+import { FormDialog } from "@repo/shadcn-ui/components/form-dialog";
+import { useTranslation } from "react-i18next";
+
+import { CompanyForm } from "../components/company-form";
+import { PersonForm } from "../components/person-form";
+export function TicketQuickForms({
+  kind,
+  companyId,
+  csrfToken,
+  onClose,
+  onCompany,
+  onPerson,
+}: {
+  kind: "company" | "person" | undefined;
+  companyId: string;
+  csrfToken: string;
+  onClose: () => void;
+  onCompany: (id: string) => void;
+  onPerson: (id: string) => void;
+}) {
+  const { t } = useTranslation("companies");
+  return (
+    <FormDialog
+      cancelLabel={t("cancel")}
+      formActions
+      onOpenChange={(open) => {
+        if (!open) {
+          onClose();
+        }
+      }}
+      open={Boolean(kind)}
+      title={t(kind === "company" ? "newCompany" : "newPerson")}
+    >
+      {kind === "company" && (
+        <CompanyForm csrfToken={csrfToken} onCreated={onCompany} showTitle={false} />
+      )}
+      {kind === "person" && (
+        <PersonForm companyId={companyId} csrfToken={csrfToken} onSaved={onPerson} requireActive />
+      )}
+    </FormDialog>
+  );
+}

modules/companies/src/web/tickets/ticket-targets.tsx

@@ -0,0 +1,156 @@
+import { Button } from "@repo/shadcn-ui/components/button";
+import { FormDialog } from "@repo/shadcn-ui/components/form-dialog";
+import { Label } from "@repo/shadcn-ui/components/label";
+import { SelectWithAction } from "@repo/shadcn-ui/components/select-with-action";
+import { useQueryClient } from "@tanstack/react-query";
+import { useId, useState } from "react";
+import { useTranslation } from "react-i18next";
+
+import type { TicketLookupsDTO, TicketTargetInput } from "../../common/tickets";
+
+import { ticketKeys } from "./ticket-api";
+import { TicketQuickEditor } from "./ticket-quick-editor";
+export function ticketTargetOptions(lookups: TicketLookupsDTO, kind: TicketTargetInput["kind"]) {
+  switch (kind) {
+    case "person":
+      return lookups.people;
+    case "asset":
+      return lookups.assets;
+    case "resource":
+      return lookups.resources;
+    case "workstation":
+      return lookups.workstations;
+  }
+}
+export function TicketTargets({
+  companyId,
+  csrfToken,
+  values,
+  lookups,
+  onChange,
+}: {
+  companyId: string;
+  csrfToken: string;
+  values: TicketTargetInput[];
+  lookups: TicketLookupsDTO;
+  onChange: (values: TicketTargetInput[]) => void;
+}) {
+  const { t } = useTranslation("companies");
+  const prefix = useId();
+  const client = useQueryClient();
+  const [kind, setKind] = useState<TicketTargetInput["kind"]>("asset");
+  const [quick, setQuick] = useState<TicketTargetInput["kind"] | undefined>();
+  const add = (targetId: string, targetKind = kind) => {
+    if (
+      targetId &&
+      !values.some((item) => item.kind === targetKind && item.targetId === targetId)
+    ) {
+      onChange([...values, { kind: targetKind, targetId }]);
+    }
+  };
+  return (
+    <section className="space-y-3">
+      <h3 className="font-medium">{t("tickets.affected")}</h3>
+      <div className="grid gap-3 sm:grid-cols-2">
+        <div className="space-y-2">
+          <Label htmlFor={prefix}>{t("tickets.kind")}</Label>
+          <SelectWithAction
+            id={prefix}
+            label={t("tickets.kind")}
+            onValueChange={(value) => {
+              if (
+                value === "person" ||
+                value === "asset" ||
+                value === "workstation" ||
+                value === "resource"
+              ) {
+                setKind(value);
+              }
+            }}
+            options={["person", "asset", "workstation", "resource"].map((value) => ({
+              value,
+              label: t(`tickets.${value}`),
+            }))}
+            placeholder={t("tickets.choose")}
+            value={kind}
+          />
+        </div>
+        <div className="space-y-2">
+          <Label htmlFor={`${prefix}-item`}>{t("tickets.addTarget")}</Label>
+          <SelectWithAction
+            action={{
+              label: t("tickets.newTarget"),
+              onClick: () => setQuick(kind),
+              disabled: values.length >= 200,
+            }}
+            disabled={values.length >= 200}
+            id={`${prefix}-item`}
+            label={t("tickets.addTarget")}
+            onValueChange={(id) => add(id)}
+            options={ticketTargetOptions(lookups, kind)
+              .filter(
+                (item) =>
+                  item.active &&
+                  !values.some((target) => target.kind === kind && target.targetId === item.id)
+              )
+              .map((item) => ({ value: item.id, label: item.name }))}
+            placeholder={t("tickets.choose")}
+            value=""
+          />
+        </div>
+      </div>
+      <ul className="space-y-2">
+        {values.map((target) => (
+          <li
+            className="flex justify-between gap-3 rounded-md border p-3 text-sm"
+            key={target.kind + target.targetId}
+          >
+            <span>
+              {t(`tickets.${target.kind}`)} ·{" "}
+              {ticketTargetOptions(lookups, target.kind).find((item) => item.id === target.targetId)
+                ?.name ?? target.targetId}
+            </span>
+            <Button
+              aria-label={t("tickets.remove")}
+              onClick={() => onChange(values.filter((item) => item !== target))}
+              size="sm"
+              type="button"
+              variant="outline"
+            >
+              {t("tickets.remove")}
+            </Button>
+          </li>
+        ))}
+      </ul>
+      <FormDialog
+        cancelLabel={t("cancel")}
+        formActions
+        onOpenChange={(open) => {
+          if (!open) {
+            setQuick(undefined);
+          }
+        }}
+        open={Boolean(quick)}
+        title={t("tickets.newTarget")}
+        wide
+      >
+        {quick && (
+          <TicketQuickEditor
+            companyId={companyId}
+            csrfToken={csrfToken}
+            kind={quick}
+            onSaved={(id) => {
+              client
+                .invalidateQueries({ queryKey: ticketKeys.lookups(companyId) })
+                .then(() => {
+                  add(id, quick);
+                  setQuick(undefined);
+                })
+                .catch(() => undefined);
+            }}
+          />
+        )}
+      </FormDialog>
+    </section>
+  );
+}

modules/companies/src/web/tickets/tickets-page.tsx

@@ -0,0 +1,223 @@
+import { Button } from "@repo/shadcn-ui/components/button";
+import { FormDialog } from "@repo/shadcn-ui/components/form-dialog";
+import { Input } from "@repo/shadcn-ui/components/input";
+import { SelectWithAction } from "@repo/shadcn-ui/components/select-with-action";
+import { useQuery } from "@tanstack/react-query";
+import { useState } from "react";
+import { useTranslation } from "react-i18next";
+
+import { type TicketDTO, TicketPrioritySchema, TicketStateSchema } from "../../common/tickets";
+
+import { ticketApi, ticketKeys } from "./ticket-api";
+import { TicketDetail } from "./ticket-detail";
+import { TicketForm } from "./ticket-form";
+import { TicketFeedback } from "./ticket-help";
+export type TicketFilters = {
+  search: string;
+  company: string;
+  state: string;
+  priority: string;
+  assignee: string;
+};
+export function filterTickets(items: readonly TicketDTO[], filters: TicketFilters) {
+  const search = filters.search.trim().toLocaleLowerCase();
+  return items
+    .filter(
+      (item) =>
+        (!filters.company || item.companyId === filters.company) &&
+        (!filters.state || item.values.state === filters.state) &&
+        (!filters.priority || item.values.priority === filters.priority) &&
+        (!filters.assignee ||
+          (filters.assignee === "unassigned"
+            ? item.values.assigneeId === null
+            : item.values.assigneeId === filters.assignee)) &&
+        (!search ||
+          [item.reference, item.values.subject, item.companyName, item.requesterName ?? ""].some(
+            (text) => text.toLocaleLowerCase().includes(search)
+          ))
+    )
+    .sort((a, b) =>
+      (b.history.at(-1)?.recordedAt ?? "").localeCompare(a.history.at(-1)?.recordedAt ?? "")
+    );
+}
+export function TicketsPage({ companyId, csrfToken }: { companyId?: string; csrfToken: string }) {
+  const { t, i18n } = useTranslation("companies");
+  const query = useQuery({
+    queryKey: ticketKeys.list(companyId),
+    queryFn: () => ticketApi.list(companyId),
+  });
+  const [filters, setFilters] = useState<TicketFilters>({
+    search: "",
+    company: "",
+    state: "",
+    priority: "",
+    assignee: "",
+  });
+  const [open, setOpen] = useState(false);
+  const [edit, setEdit] = useState<TicketDTO | undefined>();
+  const [view, setView] = useState<TicketDTO | undefined>();
+  const items = filterTickets(query.data?.tickets ?? [], filters);
+  const date = (value: string | undefined) =>
+    value
+      ? new Intl.DateTimeFormat(i18n.language, { dateStyle: "medium", timeStyle: "short" }).format(
+          new Date(value)
+        )
+      : "";
+  return (
+    <div className="space-y-5">
+      <header className="flex items-center justify-between gap-3">
+        <h2 className="text-xl font-semibold">
+          {t(companyId ? "tickets.title" : "tickets.global")}
+        </h2>
+        <Button
+          disabled={!query.data}
+          onClick={() => {
+            setEdit(undefined);
+            setOpen(true);
+          }}
+        >
+          {t("tickets.new")}
+        </Button>
+      </header>
+      <div className="grid gap-3 sm:grid-cols-2 xl:grid-cols-4">
+        <Input
+          aria-label={t("tickets.search")}
+          onChange={(event) => setFilters({ ...filters, search: event.target.value })}
+          placeholder={t("tickets.search")}
+          value={filters.search}
+        />
+        {!companyId && (
+          <SelectWithAction
+            id="tickets-company-filter"
+            label={t("tickets.company")}
+            onValueChange={(company) => setFilters({ ...filters, company })}
+            options={
+              query.data?.companies.map((item) => ({ value: item.id, label: item.name })) ?? []
+            }
+            placeholder={t("tickets.allCompanies")}
+            value={filters.company}
+          />
+        )}
+        <SelectWithAction
+          id="tickets-state-filter"
+          label={t("tickets.state")}
+          onValueChange={(state) => setFilters({ ...filters, state })}
+          options={TicketStateSchema.options.map((value) => ({
+            value,
+            label: t(`tickets.states.${value}`),
+          }))}
+          placeholder={t("tickets.allStates")}
+          value={filters.state}
+        />
+        <SelectWithAction
+          id="tickets-priority-filter"
+          label={t("tickets.priority")}
+          onValueChange={(priority) => setFilters({ ...filters, priority })}
+          options={TicketPrioritySchema.options.map((value) => ({
+            value,
+            label: t(`tickets.priorities.${value}`),
+          }))}
+          placeholder={t("tickets.allPriorities")}
+          value={filters.priority}
+        />
+        <SelectWithAction
+          id="tickets-assignee-filter"
+          label={t("tickets.assignee")}
+          onValueChange={(assignee) => setFilters({ ...filters, assignee })}
+          options={[
+            { value: "unassigned", label: t("tickets.unassigned") },
+            ...(query.data?.technicians.map((item) => ({ value: item.id, label: item.name })) ??
+              []),
+          ]}
+          placeholder={t("tickets.allAssignees")}
+          value={filters.assignee}
+        />
+      </div>
+      {query.isPending && <p role="status">{t("tickets.loading")}</p>}
+      {query.isError && (
+        <div className="space-y-3">
+          <TicketFeedback error={query.error} />
+          <Button
+            onClick={() => {
+              query.refetch().catch(() => undefined);
+            }}
+            variant="outline"
+          >
+            {t("retry")}
+          </Button>
+        </div>
+      )}
+      {query.data && !items.length && <p className="text-muted-foreground">{t("tickets.empty")}</p>}
+      <ul className="divide-y">
+        {items.map((ticket) => (
+          <li className="space-y-2 py-4" key={ticket.id}>
+            <div className="flex flex-wrap items-start justify-between gap-3">
+              <div>
+                <p className="text-sm text-muted-foreground">
+                  {ticket.reference} · {ticket.companyName}
+                </p>
+                <h3 className="font-semibold">{ticket.values.subject}</h3>
+              </div>
+              <div className="flex gap-2">
+                <Button onClick={() => setView(ticket)} size="sm" variant="outline">
+                  {t("tickets.details")}
+                </Button>
+                <Button
+                  onClick={() => {
+                    setEdit(ticket);
+                    setOpen(true);
+                  }}
+                  size="sm"
+                  variant="outline"
+                >
+                  {t("edit")}
+                </Button>
+              </div>
+            </div>
+            <p className="text-sm">
+              {t(`tickets.states.${ticket.values.state}`)} ·{" "}
+              {t(`tickets.priorities.${ticket.values.priority}`)} ·{" "}
+              {ticket.requesterName ?? t("tickets.unassigned")} ·{" "}
+              {ticket.assigneeName ?? t("tickets.unassigned")}
+            </p>
+            <p className="text-xs text-muted-foreground">
+              {t("tickets.updated")}: {date(ticket.history.at(-1)?.recordedAt)}
+            </p>
+          </li>
+        ))}
+      </ul>
+      <FormDialog
+        cancelLabel={t("cancel")}
+        formActions
+        onOpenChange={setOpen}
+        open={open}
+        title={t(edit ? "tickets.edit" : "tickets.new")}
+        wide
+      >
+        {query.data && (
+          <TicketForm
+            key={edit?.id ?? "new"}
+            {...(companyId ? { scope: companyId } : {})}
+            {...(edit ? { ticket: edit } : {})}
+            csrfToken={csrfToken}
+            data={query.data}
+            onSaved={() => setOpen(false)}
+          />
+        )}
+      </FormDialog>
+      <FormDialog
+        cancelLabel={t("cancel")}
+        onOpenChange={(value) => {
+          if (!value) {
+            setView(undefined);
+          }
+        }}
+        open={Boolean(view)}
+        title={t("tickets.details")}
+        wide
+      >
+        {view && query.data && <TicketDetail data={query.data} ticket={view} />}
+      </FormDialog>
+    </div>
+  );
+}

modules/companies/src/web/tickets/tickets.test.tsx

@@ -0,0 +1,115 @@
+import assert from "node:assert/strict";
+import { test } from "node:test";
+
+import { UniqueID } from "@repo/rdx-ddd";
+import { QueryClient, QueryClientProvider } from "@tanstack/react-query";
+import { createInstance } from "i18next";
+import type { ReactNode } from "react";
+import { renderToStaticMarkup } from "react-dom/server";
+import { I18nextProvider } from "react-i18next";
+
+import type { TicketDTO, TicketListDTO } from "../../common/tickets";
+import { companiesEnglish, companiesSpanish } from "../i18n";
+
+import { ticketKeys } from "./ticket-api";
+import { TicketForm } from "./ticket-form";
+import { TicketsPage, filterTickets } from "./tickets-page";
+
+const companyId = UniqueID.generateNewID().toPrimitive();
+const personId = UniqueID.generateNewID().toPrimitive();
+const data: TicketListDTO = {
+  tickets: [],
+  companies: [{ id: companyId, name: "Compañía test", active: true }],
+  technicians: [],
+};
+function ticket(): TicketDTO {
+  const values = {
+    subject: "Problema de correo",
+    description: "",
+    requesterId: personId,
+    assigneeId: null,
+    state: "open" as const,
+    channel: "phone" as const,
+    priority: "normal" as const,
+    affected: [],
+  };
+  return {
+    id: UniqueID.generateNewID().toPrimitive(),
+    companyId,
+    companyName: "Compañía test",
+    reference: "T-000001",
+    values,
+    requesterName: "Ana",
+    assigneeName: null,
+    history: [
+      {
+        id: UniqueID.generateNewID().toPrimitive(),
+        actorId: personId,
+        actorName: "Técnico",
+        values,
+        recordedAt: "2026-10-07T10:00:00.000Z",
+      },
+    ],
+  };
+}
+async function render(node: ReactNode, language = "es") {
+  const i18n = createInstance();
+  await i18n.init({
+    lng: language,
+    resources: { es: { companies: companiesSpanish }, en: { companies: companiesEnglish } },
+  });
+  const client = new QueryClient();
+  client.setQueryData(ticketKeys.list(), data);
+  client.setQueryData(ticketKeys.list(companyId), data);
+  client.setQueryData(ticketKeys.lookups(companyId), {
+    people: [],
+    assets: [],
+    workstations: [],
+    resources: [],
+  });
+  try {
+    return renderToStaticMarkup(
+      <I18nextProvider i18n={i18n}>
+        <QueryClientProvider client={client}>{node}</QueryClientProvider>
+      </I18nextProvider>
+    );
+  } finally {
+    client.clear();
+  }
+}
+test("tickets: filtros globales por compañía, estado, prioridad, responsable y búsqueda", () => {
+  const item = ticket();
+  const empty = { search: "", company: "", state: "", priority: "", assignee: "" };
+  assert.equal(filterTickets([item], empty).length, 1);
+  assert.equal(filterTickets([item], { ...empty, search: "ANA" }).length, 1);
+  assert.equal(
+    filterTickets([item], { ...empty, company: UniqueID.generateNewID().toPrimitive() }).length,
+    0
+  );
+  assert.equal(filterTickets([item], { ...empty, state: "resolved" }).length, 0);
+  assert.equal(filterTickets([item], { ...empty, priority: "urgent" }).length, 0);
+  assert.equal(filterTickets([item], { ...empty, assignee: "unassigned" }).length, 1);
+});
+test("tickets: alta modal, compañía fija y ayuda inferior", async () => {
+  const html = await render(
+    <TicketForm csrfToken="test" data={data} onSaved={() => undefined} scope={companyId} />
+  );
+  assert.ok(html.includes("Compañía test"));
+  assert.ok(html.includes("Nueva persona"));
+  assert.ok(html.includes("Elementos afectados"));
+  assert.ok(html.includes("Crear elemento"));
+  assert.ok(html.indexOf("¿Para qué sirve un ticket?") < html.indexOf("Guardar"));
+  assert.ok(html.includes("Descripción de la petición (opcional)"));
+});
+test("tickets: vistas global y por compañía sin formularios junto al listado, es/en", async () => {
+  for (const [language, expected] of [
+    ["es", "Todos los tickets"],
+    ["en", "All tickets"],
+  ]) {
+    const html = await render(<TicketsPage csrfToken="test" />, language);
+    assert.ok(html.includes(expected ?? ""));
+    assert.equal(html.includes("<form"), false);
+  }
+  const scoped = await render(<TicketsPage companyId={companyId} csrfToken="test" />);
+  assert.equal(scoped.includes("tickets-company-filter"), false);
+});